How to fix an iPhone 11 Pro that's stuck on white Apple logo after iOS 13.2.3 update

Among the most dreaded issues faced by many iPhone owners, is on their iPhone being stuck on white Apple logo. This occurs when your device is unable to execute its normal boot sequence. There are many reasons as to why this happens to an iPhone. And to sum it up, both hardware and software components can be the underlying cause. Often times, a device could get stuck on white Apple logo when enduring some firmware crashes mostly due to data corruption. Tackled in this post is a relevant issue on the new iPhone 11 Pro that’s stuck on white Apple logo after updating to iOS 13.2.3. Read on to find out what to do if you end up facing the same issue after installing the latest iOS update on your new iPhone.

Troubleshooting an iPhone 11 Pro that’s stuck on white Apple logo after installing iOS 13.2.3 update

For new iPhones that suddenly got stuck on the white Apple logo, software-related factors are usually the underlying cause unless the symptoms started after you dropped or got your phone wet. To eliminate common software-related factors that might have prevented your iPhone 11 Pro from getting past the white Apple logo, try these subsequent methods. These are the applicable solutions you can try to fix your stuck iPhone at home.

First solution: Force restart.

A force restart is a simultaneous battery removal procedure that is used to reboot a frozen iPhone. As the name implies, it forces the unresponsive system to shutdown and restart. This will usually be enough to deal with stuck problems inflicted by random firmware crashes and app glitches on your phone. Third-party apps that have gone rogue from a recent system update, which trigger similar symptoms are also fixed with a force restart. Thus, it should be among the very first potential solution you should try. And here’s how it’s done:

  1. Quickly press then release the Volume Up key.
  2. Quickly press then release the Volume Down key.
  3. Press and hold the Side button for about 10 seconds then release when you see the Apple logo.

Allow your iPhone to finish its boot sequence and then see if it’s able to load up to Home screen completely. You will not lose any personal information in this process because it doesn’t affect the internal data of your phone.

If your iPhone managed to get past the white Apple logo after performing a force restart, manage and optimize third-party apps installing all pending app updates on your device. Otherwise, skip to the second and third solutions.

Installing pending app updates will help prevent the same symptoms from coming back, especially if the main triggers are rogue apps that aren’t up to date. Just make sure that your iPhone has a stable internet connection, at least 50 percent battery life and sufficient memory space to allocate the new update files for your apps. Then manually check and install pending app updates on your iPhone 11 Pro with these steps:

  1. From the Home screen, tap on the App Store icon to open the application.
  2. Tap on Today tab at the bottom.
  3. Then tap on the user profile icon (Apple ID header) on the top right corner of the screen. You should see the account details.
  4. Scroll down to the Available Updates section.
  5. To update individual apps, tap the Update button next to the name of each app.
  6. If multiple app updates are available, tap on Update All to update all apps at once.

Wait until all your apps are finished updating and then restart or soft reset your iPhone to apply the recent software changes.

Aside from installing app updates, also consider resetting all settings to eliminate any erratic system settings, including those that were overwritten by the recent iOS update.

  1. From the Home screen, tap on Settings.
  2. Select General.
  3. Scroll down and tap on Reset.
  4. Tap Reset all settings from the given options.
  5. Enter your passcode if prompted to continue.
  6. Confirm action by tapping the option to reset all settings on your device.

Your iPhone will restart on its own when the reset is finished. This is its own way of applying the recent settings changes. After it reboots, all default system values and options are restored. This means you will need to re-enable individual features, particularly those that are disabled by default so you can use them again on your phone.

Second solution: Use iTunes to wipe and restore your iPhone 11 Pro that’s stuck on white Apple logo from an update.

If the previous methods doesn’t fix your iPhone 11 Pro and that it remained stuck on the white Apple logo, then your next option would be a system restore. In this case, you can try resorting to a recovery mode restore first. This is when you will need to utilize iTunes on a computer.

Restoring your iPhone in recovery mode can help fix major system issues including those inflicted by iOS update bugs that eventually caused the system to crash and get stuck. To get started, you will need to secure a Windows or Mac computer that has the latest version of iTunes software in it. If you’ve got a Mac running on macOS Catalina, then the Finder app is all you need in order to proceed. Just follow these steps when ready:

  1. Connect your iPhone to a computer using the original USB cable or Lightning cable that came with it.
  2. Open iTunes on your Windows and/or earlier Mac computer or Finder on your Mac running macOS Catalina.
  3. While your device is connected, quickly press and release the Volume Up key.
  4. Then quickly press and release the Volume Down key.
  5. Next, press and hold the Side button until the Connect to iTunes or recovery mode screen appears. Do not release the button if you  see the Apple logo as you’ll need to boot your phone in recovery mode.

Shortly after you see the Connect to iTunes screen, you will be prompted with the next instructions via message prompts. If prompted to Update or Restore your iPhone in iTunes, select Restore to erase your device and restore it from a recent iOS backup saved on your computer drive via iTunes.

Then follow the rest of the commands to restore and fresh install the firmware on your iPhone through iTunes.

Third solution: Repair your iPhone in DFU mode.

This restore process is among the very last options and possible solution you can try if the problem continues after performing the previous methods. DFU or Device Firmware Update mode restore is an advanced procedure that’s mostly used as a last resort in resolving fatal system errors on different Apple devices. It works by putting your defunct iPhone in a state that allows iTunes to access and communicate with the iOS (operating system), even without activating the bootloader. That said, there’s still a chance for your iPhone to get fixed even when the problem is due to a corrupted iOS. Nonetheless, this process should only be carried out if your device doesn’t obtain any sort of physical or liquid damage. Restoring a liquid-damaged iPhone in DFU mode could lead to a possible iPhone bricked — a state when your iPhone totally becomes debilitated. If you wish to take the risks and resort to a DFU mode restore, then you may proceed at your own discretion. Just refer to these steps if you need some guide in putting your iPhone 11 Pro in a DFU state:

  1. Connect your iPhone to the computer then launch iTunes (on Windows and earlier Macs) or Finder (on macOS Catalina).
  2. While your device is connected, quickly press and release the Volume Up button.
  3. Then, quickly press and release the Volume Down button. 
  4. Finally, press and hold the Side button until your iPhone screen turns black.
  5. Keep holding the Side button when the screen turns black and then press the Volume Down button.
  6. Hold both buttons for 5 seconds.
  7. After 5 seconds, release the Power button but keep holding the Volume Down button for another 10 seconds.

If your iPhone screen remains black (no logos or text) after 10 seconds, it means that you have successfully entered DFU mode. After a few seconds, you should see a message saying that “iTunes has detected an iPhone in recovery mode and that you must restore it before it can be used with iTunes.” 

If you see that pop-up message, select the Restore iPhone option. This should trigger iTunes to instigate the system restoration process. Just follow the next onscreen commands to finish restoring your device.

Is your iPhone 11 Pro still stuck on white Apple logo?

Resorting to alternative software is also among the last options you’ve got if all the given procedures failed to fix your device and that your iPhone 11 Pro remains stuck on the white Apple logo. Perhaps the existing system error you phone has obtained from the recent update could not be handled by iTunes but other tools can. If you wish to give it a shot, then simply download and install your preferred tool on a compatible computer and then use it like how you use iTunes in repairing and restoring your stuck iPhone.

There are actually a lot of iOS repair and recovery software developed by third-party software developers. Among the widely used tools are Tenorshare ReiBoot, Wondershare Dr. Fone – Repair, Fucosoft iOS System Recovery, iMobie PhoneRescue, FonePaw iOS System Recovery, and TunesKit iOS System Recovery. Reading previous users’ reviews and comments will help you gauge the reliability and efficacy of each tool and from there you can decide on which tool to use.

If you don’t wish to spend any more effort and take a risk in any of these alternative solutions, then you better escalate the problem to your iPhone carrier or Apple Support. The fact that the onset of the problem was after installing the new iOS 13.2.3 update on your device makes it a possible calling for Apple to issue a follow-up update containing the required fix patch.

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