How to fix an iPhone 11 Pro that has no Wi-Fi internet access

All you wanted is to browse the web but for some reason you can’t because your new iPhone 11 Pro has no Wi-Fi internet access. If that is so, then this post is for you. Keep reading for more detailed solutions.
A lot of apps and services will become unusable if your phone doesn’t have internet connection. Nevertheless, internet connectivity issues are inevitable. Thus, even the newest iPhone series can give into random internet problems at any time. In fact, you might be reading this post because you’re already undergoing such a dilemma on your new iOS handset. If so, then the solutions mapped out in this post might be able to help you out. Read on to find out what to do if your iPone 11 Pro suddenly has no Wi-Fi internet access.

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Troubleshooting an iPhone 11 Pro that has no Wi-Fi internet access

Performing the following procedures will help eliminate common software-related factors on the iOS device that might have caused it to lose internet access. Don’t forget to do some test browsing after carrying out each of the following procedure to determine whether or not the problem is resolved. You may begin troubleshooting whenever you’re all set.


First solution: Toggle Wi-Fi off and on.

For random Wi-Fi issues, turning Wi-Fi off for a few seconds and then back on will likely get things working properly again. Hence, this can be considered among the first potential solutions you should try on. Simply follow these steps:

  1. Tap Settings from your Home screen.
  2. Select Wi-Fi.
  3. Tap the Wi-Fi switch to the OFF position.
  4. While Wi-Fi is turned off, reboot or soft reset your iPhone 11 Pro. Doing so can help dump errant internet data including temporary internet files that might have ruined your phone’s Wi-Fi internet system.
  5. After the phone reboots, go back to Settings-> Wi-Fi menu and then tap the switch again to turn Wi-Fi back ON.
  6. Allow your phone to scan for available Wi-Fi networks.
  7. Select the Wi-Fi network name (SSID) you want to connect to.
  8. Enter the correct network password, when asked to continue.
  9. Then tap Join or Connect.

Wait for your phone to establish a connection to the network and once the Wi-Fi status says Connected, open Safari or any preferred browser app on your iPhone then try navigating through different websites and pages. If all sites and pages are loading up successfully, it means that your internet connection is back and so the problem has been resolved. Otherwise, troubleshoot further and try other potential solutions.

ALSO READ: How to fix an iPhone XS that keeps losing Wi-Fi signal after iOS 13 update [Troubleshooting Guide]


Second solution: Use the Airplane Mode trick on your iPhone 11 Pro.

Another simple old trick that’s been proven effective in dealing with random problems Wi-Fi issues is the Airplane mode trick. It works by simultaneously restarting and refreshing the phone’s wireless functions. If you wish to give it a try, then here’s how it’s done:

  1. From the Home screen, tap Settings.
  2. Select Airplane Mode.
  3. Toggle the switch next to Airplane Mode to the ON position. Doing so enables Airplane Mode and disables wireless radios on your iPhone simultaneously. Your phone will then be disconnected from Wi-Fi.
  4. While Airplane Mode is enabled, soft reset or reboot your iPhone to clear memory cache and refresh its system functions.
  5. As soon as your phone is finished rebooting, head over back to Settings-> Airplane Mode menu and then toggle the switch to turn Airplane Mode off again.

Wait for your phone to re-establish wireless signal and once the Wi-Fi signal indicator becomes steady, reconnect to your Wi-Fi network and try to see if the problem is fixed.


Third solution: Forget Wi-Fi network then rejoin.

When dealing with internet problems inflicted by a corrupted Wi-Fi network, deleting the problematic network would be necessary. Thus if the previous methods failed to solve the problem and your iPhone 11 Pro still has no Wi-Fi internet access, follow these steps to forget the Wi-Fi network and then set it up as new:

  1. To get started, go to your iPhone Settings-> Wi-Fi menu and make sure that Wi-Fi is enabled.
  2. Scroll down to the list of available networks then select your Wi-Fi network.
  3. Tap the information “i” icon next to the name of your Wi-Fi network or SSID.
  4. Then tap the option to Forget this network.
  5. If prompted, tap Forget network to confirm.

Repeat the same steps to delete any other saved Wi-Fi networks that you no longer use. Doing so will prevent any of these networks from possibly causing conflicts with the current Wi-Fi network your iPhone is connected to.

ALSO READ: How to fix iCloud authentication error on iPhone XS after iOS 13 update,  unsupported ID error [Troubleshooting Guide]


Fourth solution: Reset network settings to fix your iPhone 11 Pro that has no Wi-Fi internet access.

Network-related errors including network settings that were not properly configured are the next factors you should eliminate if your phone still doesn’t have Wi-Fi internet access even after forgetting and re-adding the Wi-Fi network. Here’s what you should do then:

  1. Tap Settings from your Home screen, to get started.
  2. Select General.
  3. Scroll down to and tap on Reset.
  4. Select the option to Reset Network Settings. 
  5. If prompted, enter your device passcode to proceed.
  6. Then tap Reset Network Settings again to confirm that you’d want to reset the network settings on your iPhone.

Your device will then instigate the network settings reset, erasing your current network configuration and network preferences. When the reset is finished, your phone will restart on its own and then restores the original network values and options. This means you’ll need to re-enable Wi-Fi and set up your Wi-Fi network to connect to the internet like the first time you did.


Fifth solution: Update your iPhone software to the latest version via iTunes.

Installing the latest iOS version on your iPhone may also render ultimate solution, especially if system bugs are to blame. But given that your iPhone has no Wi-Fi internet connection, updating wirelessly wouldn’t be possible. As an alternative solution, you can use iTunes to manually check and update your iPhone on a computer. To get this done, you will need to secure a compatible computer that has the latest version of iTunes app installed and is connected to the Internet. Once everything is ready, you can proceed and start checking for available iOS update in iTunes:

  1. If you’re using a Mac with macOS Catalina 10.15, open Finder. If you’re on a Mac with macOS Mojave 10.14 or earlier versions, or Windows PC, open iTunes instead.
  2. While iTunes or Finder is running, connect your iPhone to the computer using the original USB cable or Lightning cable that came with it.
  3. Wait for your iPhone to sync.
  4. Select your iPhone 11 Pro when it appears on the computer.
  5. Then click General or Settings to continue.
  6. Click the button to Check For Update.
  7. If an update is available, click Download and Update.
  8. Enter your passcode, if prompted to continue.
  9. Then follow the rest of the onscreen commands to finish updating your iPhone 11 Pro.

When the update is finished, disconnect your iPhone from the computer then restart it to apply the recent software changes and bug fixes. Then try browsing through different websites or open Internet-enabled apps to test and see if your iPhone’s Wi-Fi internet access has resumed.


Last resort: Erase and restore factory default settings on your iPhone 11 Pro.

A factory reset can be considered among the last options if none of the given solutions is able to fix the problem. There might be some complex errors on the phone’s wireless network system that prevented it from acquiring wireless internet access as it should. To deal with complex errors like this, a full system wipe out is usually needed. Just don’t forget to back up all critical data saved on your phone’s internal memory beforehand, so you’d still be able to recover them afterwards. The following steps will guide you to manually erasing your iPhone 11 Pro on a computer through iTunes. Just follow these steps whenever you’re ready:

  1. If you’re using a Mac with macOS Catalina 10.15, open Finder. If you’re on a Mac with macOS Mojave 10.14 or earlier versions, or Windows PC, open iTunes instead.
  2. While iTunes or Finder is running, connect your iPhone to the computer using the original USB cable or Lightning cable that came with it.
  3. Wait for your iPhone to sync and then select it when it appears on the computer.
  4. Click the Restore [device name] button.
  5. If necessary, sign out from Find My iPhone.
  6. Click the Restore button again if prompted to confirm.
  7. Your computer will then start erasing your iOS device and then installs the latest iOS version available.

After your iPhone restores to its factory defaults, it will restart automatically. As soon as it’s finished rebooting, you can disconnect it from the computer and then set it up as new using the start-up wizard. Be sure to set up your Wi-Fi network using the correct network information.

ALSO READ: How to fix Bluetooth pairing problem on iPhone 11, cannot pair with a Bluetooth accessory


Still having trouble with your iPhone 11 Pro that has no Wi-Fi internet access?

Perhaps the underlying cause of the problem isn’t with the iPhone but rather with the network equipment (router/modem) that your iPhone is connected to. Just like other electronic devices, modems and routers also succumb to random firmware crashes. When this happens, various types of wireless connectivity issues would transpire among all connected devices. Usual symptoms are intermittent or unstable internet connection, slow browsing and no internet connection at all. Often times, the transpiring symptoms are just minor and therefore can easily be remedied by executing a power cycle on the network equipment. Thus, if you can access your wireless router or modem at the moment, you can try resorting to a modem/router power cycle with these steps:

  • Turn the modem/router off by pressing on its power switch until it shuts down completely.
  • While the device is powered off, unplug its AC adapter from the power source and keep it unplugged for about 30 seconds or so.
  • After the elapsed time, press the power switch again to turn the device back on.
  • Wait for all the light indicators, especially the Wi-Fi signal light to become stable.

Your iPhone will then reconnect to the Wi-Fi network as soon as the network device has stabilized. If your phone does not connect automatically, then you’ll need to manually join or connect to the network instead.

More often than not, this method will rectify existing internet problems inflicted by minor firmware crashes on the network equipment. If this doesn’t help, then your next option would be to escalate the problem to your internet service provider so they can make further assessments on their end and help you carry out more advanced internet troubleshooting procedures to deal with complex network errors that might have ruined your internet connection. You can also ask them to re-provision your wireless router/modem, if all your other devices are experiencing no Wi-Fi internet problems using the same network.


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