Having a new iPhone that has no internet connection is such a bummer given that most of its features and apps do require fast and stable internet access in order to work as they should. Nevertheless, bumping into some random internet connectivity issues is inevitable on any smartphone. Thankfully, there are various tweaks you can try to fix the problem on your end. The solutions I demonstrate below are used to deal with a relevant issue on the iPhone 11 Pro Max. Read on to find out why and how to fix your new iPhone that has no Wi-Fi internet access.
The underlying cause of internet problems in mobile devices can be triggered by various factors. And the transpiring symptoms also vary depending on what went wrong. To give you some inputs on what to work on whenever faced with internet problems on your new iPhone, I’ve listed the common triggers.
- Faulty modem/router. The main source of a typical Wi-Fi network at home is either a wireless router or modem. If your router or modem is enduring some random issues like firmware crashes, different symptoms are triggered. And this is when you would experience slow internet browsing, intermittent connection or Wi-Fi drops, and worst, no internet connection at all.
- Random iOS Wi-Fi system flaws. Any device can give in to some random system flaws. And your iPhone is no exception. For random Wi-Fi issues, the Wi-Fi system is more likely glitching and therefore needs a refresh. If major system errors are the underlying cause, a network reset is usually needed.
- Temporary network outage. Internet connectivity issues that are inflicted by temporary network outage are usually not rectifiable by end-users because the underlying cause of the problem is already on the outside line. Network outages can be attributed to a scheduled network system maintenance conducted by your internet service provider or due to some unexpected technical problems affecting internet or data services.
- Hardware issues. The worst among the possible causes of internet problems is hardware damage either on the network device (router/modem) or iPhone itself. To deal with internet problems attributed to hardware damage, seeking a technician’s aid would be necessary.
There are also other instances wherein account-related issues are the underlying cause of the problem. This is usually the case if you’ve failed to pay your internet bills and your internet service provider/carrier placed your account under a soft disconnect category. When this happens, you may still be able to connect to the internet but your data is throttled.
Troubleshooting an iPhone that has no internet connection
Below are basic yet effective methods to deal with common internet problems on an iPhone including no internet access. For as long as no hardware damage is present on the network equipment and the iOS device, any of these subsequent solutions will be able to get your internet connection back up and working properly again unless a temporary outage is transpiring.
First solution: Check your modem/router
If the symptom is transpiring on all your devices in that same network, then it’s likely the modem or wireless router is the underlying cause of the problem. Random internet connectivity issues in computers and mobile devices are often due to some minor firmware crashes transpiring on the network equipment. To deal with the problem, performing the so-called power cycle on the router or modem in use is recommended. And here’s how it’s done:
- Turn the modem/router off by pressing on its power button.
- While it’s powered off, unplug its AC adapter from the power source and keep it that way for about 30 seconds to 1 minute.
- After the elapsed time, plug it back into the power source and then turn it on again.
- Wait until all the light indicators on the network device become stable.
Your iPhone should then reconnect to the Wi-Fi network as soon as it obtains a stable signal from the Wi-Fi device. If it doesn’t connect automatically, then you’ll have to do it manually instead.
Also check if there are any red light indicator on your modem/router. A red light indicator usually denotes a problem on the network equipment or outside line. In this case, you should contact your internet service provider so that they can run some remote test on your network device and if necessary, reprovision or reset the device from their end.
Second solution: Reboot your iPhone (soft reset)
Performing a soft reset or restarting the iPhone can also help eliminate random system flaws that might have ruined your iPhone’s Wi-Fi functions. There’s no need for you to back up your iPhone data because this process doesn’t delete any saved information. Just follow these steps to soft reset your iPhone 11 Pro Max:
- Press and hold the Side/Power button and either of the Volume button at the side of your phone for a few seconds.
- When the Slide to Power Off appears on your screen, release both buttons.
- Drag the power off slider to the right to turn off the phone.
- Wait for about 30 seconds then press and hold the Side/Power button until you see the Apple logo.
Wait for your iPhone to reconnect to the Wi-Fi network and then launch your browser app to do some test browsing.
If you’re using Safari to browse the web, clearing cache and cookies from your browser app can also help.
- To clear cache and internet cookies on Safari, just go to Settings-> Safari menu and then tap the option to Clear History and Website Data.
- You can also clear cookies without deleting your browsing history by heading to Settings-> Safari-> Advanced-> Website Data menu and then tap the option to Remove All Website Data.
After clearing cache and cookies, quit the restart the Safari browser app then see if that solves your internet problem.
Third solution: Refresh your iPhone’s Wi-Fi connection
Minor internet problems including sudden Wi-Fi connection loss can also be remedied by refreshing the phone’s wireless feature. The usual way to refresh Wi-Fi internet connection on an iPhone is through the Wi-Fi toggle. This can be done through the Control Center or from the Settings menu. In this case, I recommend the latter. So here’s what you should do next:
- Tap Settings from your Home screen.
- Select Wi-Fi.
- Tap the switch next to Wi-Fi to turn the feature OFF.
- After a few seconds, toggle the switch again to turn Wi-Fi back on.
This simple action is deemed effective in resolving minor Wi-Fi issues inflicted by random glitches on the phone’s Wi-Fi system.
Another simple yet effective solution to minor Wi-Fi internet problems is the so-called Airplane Mode trick. Aside from eliminating random Wi-Fi errors, it also refreshes your iPhone’s wireless internet function. And here’s how it’s done:
- From the Home screen, tap Settings.
- Select Airplane Mode.
- Toggle the switch next to Airplane Mode to turn on. Doing so simultaneously disables the wireless radios and relevant features of your iPhone.
- While Airplane mode is turned on, restart or soft reset your iPhone to dump cache.
- After your phone reboots, go back to Settings-> Airplane Mode menu.
- Then toggle the Airplane Mode switch to turn the feature OFF again.
Give your iPhone a few moments to re-establish wireless signal. Once the signal is back and stable, enable Wi-Fi to reconnect to your Wi-Fi network like the first time you did.
Fourth solution: Update your iPhone software to the latest version available
Installing the latest iOS update available for your iPhone can also be the key to resolving no internet problem, especially if major system errors are to blame. You can use iTunes to manually check and update your iPhone software to the latest version available. Just refer to these steps:
- Connect your iPhone to the computer using the original Lightning cable or USB cable that came with your device.
- Open iTunes on your computer then select your iPhone’s icon.
- Next, click on the Summary section.
- Then click the command to Check for Update.
- If an update is available, click the Update button to install the update file.
Your computer must stay connected to the internet to complete the update download and installation.
To ensure that all recent system changes are properly implemented, restart your iPhone after it’s finished updating.
Fifth solution: Delete then re-add the Wi-Fi network on your iPhone
To deal with internet problems attributed to a corrupted Wi-Fi network, deleting and re-adding the network is recommended. Doing so will allow your iPhone to connect to the Wi-Fi network like the first time it does. Just follow these steps:
- From the Home screen, tap Settings.
- Select Wi-Fi. Make sure that the Wi-Fi switch is turned ON.
- Scroll down to the list of available networks.
- Then tap to select the Wi-Fi network that your iPhone is connected to.
- Tap the information icon next to the name of your Wi-Fi network.
- Finally, tap Forget This Network.
- If prompted, tap the option to confirm that you’d like to delete the selected wireless network from your device.
Follow the same steps to delete any other saved wireless networks that are no longer used on your iPhone. Doing so will prevent any of these unused network from causing conflicts with the Wi-Fi network in use.
After forgetting Wi-Fi network, toggle the switch to turn the feature OFF then continue with these next steps to re-add and reconnect to your Wi-Fi network:
- Then restart or soft reset your iPhone to dump network cache.
- After your phone reboots, go back to Settings-> Wi-Fi menu then toggle the switch to re-enable the feature.
- Scroll down to the Available networks section.
- Find your Wi-Fi network in the list then tap to select it.
- Finally, tap Join or Connect.
If prompted to enter the Wi-Fi password, be sure to key in the correct information.
Last option: Restore the default network configuration
Network settings that are messed up as well as those that aren’t properly configured are also among the possible causes. To clear these out, restoring the default network configuration is recommended. And this is when you’ll need to reset network settings on your iPhone 11 Pro Max. Just refer to these steps, if you wish to proceed:
- From the Home screen, tap Settings.
- Select General.
- Scroll down to and tap Reset.
- Select the option to Reset network settings.
- Enter your passcode if prompted to continue.
- Then tap Reset network settings again to confirm that you want to reset your iPhone’s network settings to defaults.
After the reset, your iPhone will restart and then loads up the default network values and preferences. This means the need for you to re-enable Wi-Fi and reconnect to your Wi-Fi network.
Still cannot connect to the internet on your iPhone 11 Pro Max
If none of these methods is able to fix the problem, chances are that the underlying cause is not on your end. At this point, you should contact your internet service provider to check the current status of your internet. More advanced internet troubleshooting usually requires the use of dedicated software, which internet service providers are using. There might be some temporary outage that has halted internet services in your place. Also consider checking the current status of your account and make sure that your data services are active. If necessary, you can also ask your service provider to re-provision or reset the modem/router remotely.
You can also escalate the problems straight to Apple Support for further recommendations.