How to fix iPhone 11 Pro Max notification errors, alerts still play in silent mode

Many types of errors can be encountered when using a smartphone. The transpiring symptoms would vary from the most common to the most bizarre ones. Tackled in this post is one of the bizarre issues you may encounter when using an iPhone. And it’s on the notification alerts that play in silent mode. Apparently, the problem is attributed to software errors. To deal with such an atypical system behaviour, performing some tweaks can help. The procedures I’ve mapped out below are basic solutions to eliminate software-related issues that often inflict various types of notification errors including alerts that play in silent mode. 

Before moving on, feel free to browse through our troubleshooting pages to find potential solutions to other problems with your other Apple devices. If your iPad is in the list of our supported devices, then you can visit its exclusive troubleshooting page and find the problem that you need help dealing with. You can refer to or use our provided solutions and workarounds if needed. In the case where you’d prefer to get direct assistance from us, simply fill up our iOS issues questionnaire and hit submit to contact us.


Troubleshooting iPhone 11 Pro Max notification errors

The problem you’re dealing with is apparently software-related. Having said that, it is rectifiable by end-users at home. Just try any of these subsequent solutions to eliminate common factors that trigger occurrence of notification errors on your new iPhone.


First solution: Flip the ringer switch back and forth then restart your iPhone (soft reset).

All phone sounds are disabled when you place your iPhone in silent mode. The ringer/mute key is placed on the upper-left of your phone. Locate and flip that key up and down to switch silent mode on and off. Make sure it’s in the silent/mute mode is enabled.

If that doesn’t work, restart or soft reset your iPhone. Perhaps, this is all that’s needed to clear out all random software glitches that might have caused your phone’s notification system to suddenly misbehave. If you haven’t already, then just follow these steps to soft reset/reboot your iphone 11 Pro Max:

  1. Simultaneously press and hold the Side and Volume Up buttons for a few seconds.
  2. Release both buttons when the Slide to Power off bar appears.
  3. Swipe or drag the bar to turn your device off.
  4. After about 30 seconds, press and hold the Side button and then release when the Apple logo appears.

You can also try forcing your iPhone to restart. This will help fix the problem, especially if it’s due to your iPhone system being stuck on ring mode. For example, your device may still be thinking that it’s still in ring mode even when it’s actually muted. To force restart an iPhone 11 Pro Max, simply refer to these steps:

  1. Quickly press then release the Volume Up key.
  2. Quickly press then release the Volume Down key.
  3. Press and hold the Side button for about 10 seconds then release when you see the Apple logo.

Allow your phone to finish booting up and then try to see if the notification error is fixed. If your phone still plays notification alerts in silent mode after rebooting, try the next suggested methods to eliminate other possible software-related culprits.

ALSO READ: How to fix ghost touch bug on iPhone XS after iOS 13 update [Troubleshooting Guide] 


Second solution: Check and manage DND settings, if applicable.

If you are using Do Not Disturb feature to silent your iPhone and the notification error only occurs on some specific app, verify and ensure that notifications for that app are not allowed. Otherwise, notification alerts for that app will still be audible even when the phone is in DND mode. Here’s how to configure this setting on your iPhone 11 Pro Max:

  1. From the Home screen, tap Settings.
  2. Scroll to and then tap Notifications.
  3. Select the app you’re having notification errors with.
  4. Make sure that the switch next to Allow Notifications is turned OFF.

This should likewise turn off banners, sounds, badges for that app. Restart your iPhone after making necessary changes to the notification settings. Then try to see if that fixes the notification problem on your iPhone 11 Pro Max.


Third solution: Install pending software updates to fix your iPhone 11 Pro Max notification errors.

Software updates are not only pushed to introduce new features but more importantly, they offer bug fixes to address widespread system and application issues on your phone. If your iPhone doesn’t have any trouble connecting to the Internet and has ample battery life, then you can check for and install pending updates for your apps as well as iOS. 

To check and install pending app updates on your iPhone 11 Pro Max, simply follow these steps:

  1. From the Home screen, tap on the App Store icon to open the application.
  2. Tap on Today tab at the bottom. 
  3. Then tap on the user profile icon (Apple ID header) on the top right corner of the screen. You should see the account details. 
  4. Scroll down to the Available Updates section. 
  5. Tap on Update next to the name of the app to install individual app updates.
  6. If multiple app updates are available, tap on Update All to update all apps at once.

To check and implement the latest iOS update for your iPhone 11 Pro Max, follow these steps instead:

  1. Tap Settings from the Home screen.
  2. Select General.
  3. Tap on Software Update.
  4. Follow the onscreen prompts to download and install new iOS update on your device.

Don’t forget to reboot your iPhone after installing all updates to ensure that all new software changes are properly saved and the bug fixes, successfully implemented.

ALSO READ: How to fix an iPhone 11 Pro Max that cannot make phone calls


Fourth solution: Reset all settings to fix your iPhone 11 Pro Max notification errors.

Invalid settings or system settings that are not properly configured can also caused similar conflicts. To clear this out, resetting your phone’s system settings is recommended. This reset does not affect any saved information on the internal memory, thus creating backups won’t be necessary. All your personal preferences, network settings, and other customization will be deleted though, so you will need to re-enable necessary features afterwards. If you would want to take a chance in this reset, then you may do so through these steps:

  1. From the Home screen, tap on Settings.
  2. Select General.
  3. Scroll down and tap on Reset.
  4. Tap Reset All Settings from the given options.
  5. Enter your passcode if prompted to continue.
  6. Confirm action by tapping on Reset All Settings again

When the reset is finished, your iPhone will reboot on its own. Just let it finished rebooting and then you can start re-enabling individual features that you’d want to use on your iPhone again.


Fifth solution: Restore factory default settings on your iPhone 11 Pro Max.

Major system errors that might have caused your iPhone notifications to play in silent mode often require more advanced solutions. That said, you may have to consider performing a full system reset to erase everything from your iPhone and then restore its factory default settings. This is by far an effective means of clearing out complex system errors and stubborn system bugs that caused recurring symptoms on your device. Just note though that this reset will also delete all saved data on the iPhone storage. If you wish to proceed, don’t forget to back up all critical data from your iPhone first. Once you have secured the backup file, you can go ahead and start wiping your iPhone through these steps:

  1. From the Home screen, tap Settings.
  2. Tap General from the given options.
  3. Scroll down to the bottom of the screen then tap on Reset.
  4. Select the option to Erase All Content and Settings.
  5. If prompted with a warning message, tap on Erase iPhone to proceed.
  6. Enter your passcode to continue.
  7. Tap Erase iPhone twice to confirm.

Follow the rest of the onscreen commands to finish the factory reset process and then use the start-up wizard to set your iPhone up as new.

ALSO READ: How to fix iPhone 11 YouTube app that can’t play videos, something went wrong


Still having trouble with your iPhone 11 Pro Max notification errors?

System errors that could not be dealt with by a factory reset are often handled by carrying out a recovery mode restore in iTunes. This will put your device in a recovery state, allowing iTunes to make necessary system repairs and restoration. If a recovery mode restore still failed to fix the problem, the last option you’ve got if you wish to troubleshoot your iPhone further would be DFU or Device Firmware Update mode restore. This method is also carried out using iTunes on a Windows or Mac computer. Putting your iPhone in DFU mode allows iTunes to communicate and sync with your iOS device even if the bootloader is not activated. Thus, there’s a higher chance for you to fix fatal and recurring errors inflicted by a corrupted operating system on your iOS device.

You can use either recovery mode or DFU mode to restore your iPhone from a previous iOS backup, if the problem happens to be inflicted by a recently installed iOS update on your device. Just be sure to select the correct backup file to restore from.

A more detailed walk-through on how to perform a recovery mode restore or DFU mode restore in iOS 13 devices can be found on this site’s tutorials section. Feel free to refer to that resource whenever you need more help with the actual steps.

For other advanced troubleshooting procedures, you can escalate the problem to Apple Support. Or visit the nearest Apple-authorized service center in your place and ask an iPhone technician to examine your device.


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