How to fix iPhone 11 iMessage that's not working at all after updating iOS to version 13.2.3

With iMessage, you can send more than just a plain text message on your iPhone, as it allows you to embed multimedia files into an SMS. In order to use this messaging service, your iPhone must have a stable internet access and an active iMessage account. The iMessage account is the Apple ID you’ve set up on your device for iCloud and iTunes services. Considering that you’ve met all the said requisites, your phone should be all set to send and receive messages through iMessage. Nonetheless, there may be some instances when iMessage wouldn’t work as intended even if everything was set up accordingly. Problems like this usually manifest after reconfiguring your device settings as well as after installing new system updates. Tackled in this post is a relevant issue with the iPhone 11 iMessage that’s not working after installing the iOS 13.2.3 update. Feel free to refer to this simple guide whenever you need more help in troubleshooting relevant issue on the same iOS device.

Troubleshooting an iPhone 11 iMessage that’s not working after updating iOS to the latest version

The following are applicable workarounds to deal with random post-update errors that might have prevented iMessage from working on your iPhone 11 after the recent iOS update. Before you begin troubleshooting, ensure that the date and time settings are properly set. Incorrect date and time settings can also be the main reason as to why real-time services like iMessage wouldn’t be able to work as intended. Aside from the date and time, also ensure that your iPhone has a stable internet connection. Refreshing your iPhone’s internet connection is also crucial. That said, you can start by heading over to Settings-> Wi-Fi menu then toggle the switch to turn Wi-Fi feature off and on. This will help clear out minor internet connection flaws inflicted by the recent update. 

If none of these first workarounds worked and your iPhone 11 iMessage is still not working as intended, then you can go ahead and apply the following procedures to eliminate other factors that inhibit the iMessage system.


First solution: Turn iMessage off and on.

Binary features are prone to acquiring minor flaws after software changes and system transitions. These are the features that can be turned on and off. And iMessage is among them. When any of these features are acting up, restarting them will usually sort things out. That said, turning iMessage off and back on can be a potential solution. So here’s what you can try doing first:

  1. From the Home screen, tap Settings.
  2. Select Messages.
  3. Tap the switch next to iMessage to turn the feature Off.

Other iPhone owners who have encountered similar issues with iMessage from an update were able to find remedy by disabling and re-enabling FaceTime. FaceTime is an associated feature with iMessage, hence any problem with iMessage can also be a problem with FaceTime or vice versa.

  1. Tap Settings from the Home screen.
  2. Select FaceTime.
  3. Tap the switch next to FaceTime to turn the feature Off.

Try and see if that will fix the problem with iMessage on your iPhone 11. If not, then you’ll have to try other means to eliminate other possible culprits.

ALSO READ: How to fix iMessage Waiting for Activation error after updating to iOS 13.2.3

Second solution: Restart your iPhone (soft reset).

Random system errors can also be the main reason why iMessage stopped working after an iOS update. To deal with minor system errors including those inflicted by the recent system changes, restarting or performing a soft reset your iPhone can help. This is another simple yet effective solution to various types of problems on your iOS device. Just follow these steps to soft reset your iPhone 11:

  1. Press and hold both the Side button and Volume Up button for a few seconds.
  2. Release both buttons when the Slide to Power off bar appears.
  3. Swipe or drag the bar to turn your device off.
  4. After about 30 seconds, press and hold the Side button and then release when the Apple logo appears.

Wait for your iPhone to finish rebooting, reconnects to Wi-Fi and get back online. Then check and see if your iPhone 11 iMessage is already working.


Third solution: Use the Airplane Mode trick to fix your iPhone 11 iMessage that’s not working after the update.

Another handy trick you can try to deal with minor iOS problems including iMessage errors is the so-called Airplane Mode trick. It works by giving a simultaneous restart on your phone’s wireless features and thereby eliminates any existing flaws. And here’s how it’s done:

  1. From the Home screen, tap Settings.
  2. Scroll down and tap on Airplane Mode.
  3. Toggle the Airplane Mode switch to turn the feature ON. Doing so disables your iPhone’s wireless radios and associated features like Wi-Fi and Bluetooth. 
  4. While Airplane Mode is turned on, reboot or soft reset your iPhone to clear out network cache.
  5. After it reboots, go back to Settings-> Airplane Mode menu.
  6. Then toggle the Airplane Mode switch to turn it OFF again.

Allow your iPhone to re-establish Wi-Fi signal and once the signal becomes stable, reconnect to your Wi-Fi network to get back online and retry using iMessage to see if it’s already working.


Fourth solution: Reset all settings on your iPhone 11.

Some system updates are programmed to override existing system settings on the receiving device. While programming the updates this way is intended to deliver positive outcomes, the actual results may be the opposite because not all devices are configured the same way. As a result, various system errors could be triggered. To clear out minor system errors that are attributed to automatic system overrides, resetting all settings on your iPhone can help. This reset will erase all your current system configuration including customized options and faulty overrides. It doesn’t affect your iPhone data, so there’s no need to back up files. Just refer to these steps whenever you’re all set to reset your device:

  1. From the Home screen, tap on Settings.
  2. Select General.
  3. Scroll down and tap on Reset.
  4. Tap to select Reset all settings from the given options.
  5. Enter your passcode if prompted to continue.
  6. Tap on Reset all settings again to confirm action.

After the reset, your iPhone restarts on its own and then loads up the default values and options. This therefore denotes the need for you to re-enable individual features, particularly those that are disabled by default. This is necessary for you to use these features on your device. 

ALSO READ: How to fix iMessage not delivered error on iPhone 11 after iOS 13.2.3 update

Fifth solution: Erase your iPhone and set up iMessage as new.

This is usually deemed among the last options when dealing with complex system problems. If iMessage is still not working on your iPhone 11 up to this point, there’s a good chance that the recent update has totally ruined the iMessage system and thus it needs a complete reset. But before you do, be sure to back up all critical files saved on your iPhone storage so you’d still be able to restore them afterwards. Once you have secured your iPhone backup, just follow these steps to start wiping your iPhone 11:

  1. From the Home screen, tap Settings.
  2. Select General.
  3. Scroll down and tap on Reset.
  4. Select the option to Erase all content and settings. This will erase everything from your iPhone system including all saved data on the internal memory.
  5. Enter your device passcode if prompted to continue.
  6. Then tap the option to confirm that you want to erase your iPhone and restore its factory default settings.

When the reset is finished, factory default settings are restored. In order to use your phone again, you’ll have to set it up as new. For faster setup, can use the start-up wizard to set up key features using automatic settings.

Be sure to set up the correct Apple ID and password for your iMessage account to ensure no conflicts. You can verify these settings on the Messages menu or simply refer to these steps:

  1. From the Home screen, tap Settings.
  2. Select Messages.
  3. Scroll down to the Send & Receive section then tap to select the Apple ID that’s associated with your iMessage account.

After making necessary changes, give your iPhone another restart to clear cache and to refresh system features and services. Then try to see if iMessage is already working properly on your iPhone 11.

What to do if your iPhone 11 iMessage is still not working?

Restoring your iPhone from a previous iOS backup can also be deemed among the last options to address complex system errors from the recent system update that might have ruined Messages app and iMessage service. This however is only possible if you were able to back up your iPhone data before you updated to iOS 13.2.3. If you’ve managed to do so, then you can go ahead and restore your iPhone from that backup via recovery mode or DFU mode in iTunes. Otherwise, contact your carrier for further assistance and to verify if messaging services, particularly SMS are activated on your account.

You can also report the problem to Apple Support so they can be notified that such a problem surfaced from the recent update. Reporting any post-update issues is also imperative for Apple to make prompt actions should there be a need to roll out a new fix patch.


ALSO READ: Common calling and texting problems on iPhone 11 after iOS 13.2.3 update