How to fix your Apple iPad Pro that won't connect to the App Store

The App Store serves as a hub for you to download new apps that you want to use on your Apple iPad Pro. To make your App Store transactions successful, your device must have stable Internet access and ample of storage space. You must also be logged into your App Store/iTunes account using a valid Apple ID and password. If you’re having trouble connecting to the App Store, then it could be that your device is encountering network connectivity issues or the App Store server is probably down at the moment.

To rule out software-related factors that can hinder your device from accessing the App Store, I’ve mapped some helpful solutions below. Feel free to refer to this walkthrough whenever you have trouble connecting to the App Store on your iPad Pro 2018 device.

Now, before anything else, if you have other issues with your phone, make sure you drop by our troubleshooting page for we have already provided solutions to hundreds of problems reported by our readers. Odds are that we may have already provided a solution to the problem you currently have so try to find issues that are similar to yours on that page and feel free to use the solutions we suggested. If they don’t work or if you need further assistance, fill up our iPad issues questionnaire and hit submit to contact us.

First solution: Refresh your Internet connection.

Internet connectivity issues are usually the main reasons as to why a device is unable to use or access online services. To make sure that this isn’t what’s causing your iPad Pro to fail connecting to the App Store, refresh your Internet connection. There are many ways to refresh your Internet connection. You can start from the very source which is the wireless modem or router. Then you can toggle the Wi-Fi switch or Airplane Mode switch on your iPad Pro. Just refer to these outlined steps.

A. Refreshing the Internet by power-cycling the router/modem

Network problems inflicted by minor firmware crashes on the wireless router or modem are usually remedied with this procedure:

  1. Press the power button to turn the device off.
  2. When it’s turned off, unplug its AC adapter from the power source. Keep it that way for about 30 seconds to 1 minute.
  3. After the elapsed time, plug it back in then turn on again.
  4. Wait for the signal indicator to stabilize.

The Wi-Fi indicator on your iPad should activate when the network is ready. By then you can connect to your Wi-Fi network to get back online and see if the App Store is already working.

B. Refreshing the Internet through Wi-Fi toggle

This is the easiest solution to random Wi-Fi errors that suddenly halts your iPad’s Internet connection:

  1. From your Home screen, tap on Settings.
  2. Select Wi-Fi.
  3. Then toggle the switch to turn Wi-Fi off.
  4. After 30 seconds, toggle the switch again to turn Wi-Fi back on.

Wait until your iPad reconnects to your Wi-Fi network and once it’s connected, launch the App Store app again and see if it’s already working.

C. Refreshing the Internet through Airplane Mode toggle

Problems affecting wireless features and services can also be resolved by performing the Airplane Mode trick. Just follow these steps whenever you’re all set to try it:

  1. From your Home screen, tap Settings.
  2. Select Airplane Mode then toggle the switch to turn ON Airplane Mode. Doing so disables the iPad’s wireless functions so you will be disconnected from your Wi-Fi network.
  3. While Airplane Mode is turned on, reboot/soft reset your iPad to dump all junk files from its internal memory or iOS folders.
  4. After it boots up, go back to Settings-> Airplane Mode menu then toggle the switch to turn Airplane Mode off again.

Wait for your iPad to recognize your Wi-Fi network then reconnect to restore Internet access and use online apps and services.

ALSO READ: How to fix an Apple iPad Pro 2018 that cannot download new apps via App Store [Troubleshooting Guide]

Second solution: Clear all background apps then refresh the App Store.

Apps that you recently used or opened on your iOS device will continue to run in the background unless you end them or reboot your device. Keeping apps in this state could benefit in terms of same apps reloading. But background apps that are left suspended for long can also become corrupted and eventually stops working. When this happens, there is a possibility that other apps are affected. To eliminate this from the possible triggers, clear all background apps from your iPad Pro with these steps:

  1. Navigate to the Home screen to get started.
  2. Then swipe up from the bottom of the screen and pause slightly in the middle of the screen.
  3. Then swipe up on the app’s preview to close/end individual apps.

After clearing all background apps, relaunch the App Store app and see if your iPad is already able to connect. If not, then try clearing the App Store cache.

Clearing the App Store cache can also help eliminate minor glitches that might have caused the app to suddenly stop working. Unlike other iOS apps, the App Store is built with a mechanism to clear its own cache and reload the most up to date information for the application. Doing so will likewise clear out minor in-app errors. Here’s how it’s done:

  1. Launch the App Store app by tapping on its icon from your iPad’s Home screen.
  2. While in the App Store main screen, tap on any of the tabs at the bottom ten times (consecutively).

The App Store will then dump its cache and reload everything fresh and up-to-date. This trick is also recommended whenever the App Store isn’t showing apps or updates.

Third solution: Forget Wi-Fi network then reconnect.

The use of corrupted Wi-Fi network may also affect how online apps and services behave. For example, if the Wi-Fi is unstable, the Internet connection is also intermittent. As a result, Internet-based apps and services like the App Store are also unstable. To fix this problem, deleting the flawed Wi-Fi network and adding it back is recommended. Here’s how it’s done:

  1. From the Home screen, tap Settings.
  2. Select Wi-Fi. Make sure that the Wi-Fi switch is turned on so you can view the list of saved Wi-Fi networks including the one that you’re connected to.
  3. Select your Wi-Fi network then tap the information (i) icon next to the network name (SSID).
  4. Then tap the option to Forget this Network.

Follow the same steps to forget all other saved Wi-Fi networks to prevent them from causing conflict with the Wi-Fi network in use.

ALSO READ: Apple iPad Pro stuck on Apple logo. Here’s what you need to do…

Fourth solution: Reset network settings on your iPad Pro.

Online services and apps including the App Store usually stop working whenever the device is experiencing network connectivity issues. Network problems that attributed to invalid or incorrect network settings can be resolved by resetting the network settings. You may consider this as the next resort if your iPad Pro still could not connect to the App Store up to this now:

  1. Go to the Home screen then tap on Settings.
  2. Next, tap General.
  3. Scroll down and tap on Reset.
  4. Choose Reset network settings from the given options.
  5. Enter your device passcode when asked to continue.
  6. Confirm when asked if you want to reset network settings on your iPad.

The device restarts when the reset is finished and then loads up the default network values and options. To reconnect to the Internet and use online apps and services, enable the Wi-Fi switch again and then reconnect to your Wi-Fi network.

Fifth solution: Erase your iPad Pro and restore its factory defaults.

Complex network errors can be the main reason why none of the prior solutions is able to fix the problem. There might be some complex system errors that affect the App Store app and so your device cannot access or connect to it. If this is the case, then performing a full system reset is usually needed. Doing so will erase everything from your device including saved apps and data along with complex errors and system bugs that caused stubborn symptoms. Before you do so, back up all important files from your iPad Storage so that you’d still be able to recover and use them later. Then you may proceed to these steps whenever you’re all set to factory reset your iPad Pro:

  1. From the Home screen, tap on Settings.
  2. Tap General.
  3. Tap Reset.
  4. Select the option to Erase all content and settings.
  5. Enter your passcode to proceed.
  6. Tap the option to confirm full system reset or factory reset.

When the reset is finished, your iPad should restart itself and then loads up the factory default settings. You can use the start-up wizard to set up everything on your iPad as new and then use apps and features like the first time you do.

ALSO READ: How to fix an Apple iPad Pro 2018 that suddenly keeps lagging and freezing [Troubleshooting Guide]

Last resort: Restore your iPad Pro in iTunes.

Software issues that could not be remedied by a factory reset usually require a system restore. And this is when iTunes play a vital role. You may opt to restore your iPad Pro in iTunes to set it up as new or restore it from a previous backup. To get this done, you will need to use a Windows or Mac computer that has the latest version of iTunes installed. Once you’re ready, proceed to these steps and start restoring your iPad Pro through iTunes:

  1. Open iTunes on your computer.
  2. Connect your iPad using the original Lightning cable or the USB cable that came with it.
  3. When your iPad appears in iTunes, click on its icon to select it.
  4. Then navigate to the Summary section and click the Restore [device name] button.
  5. If prompted, click the Restore button to confirm.
  6. Doing so will prompt iTunes to start erasing your device and then installs the latest iOS version available.

When the restore is finished, your iPad restarts. By then you can proceed with the initial setup process and use the start-up wizard to set your iPad as new.

The restore process could take several minutes to complete so make sure it’s finished before you disconnect your iPad from the computer.

Complex system errors are usually dealt with by an iOS restore through iTunes, so your iPad should be working properly by now. If it’s still unable to connect to the App Store, then it’s likely not a problem with your iPad but rather with Apple’s App Store server.

Seek more help

Report the problem to Apple Support for further assistance if none of the aforementioned procedures is able to get your iPad Pro connected to the App Store. You can ask them to verify the current status of the Apple Support straight from the system or status bulletin.

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