When a high-end device like your Apple iPad Pro gets stuck on black screen, you can expect that it’s a firmware issue. Among the common symptoms would include frequent lags and sluggishness, apps and program crashes, as well as unresponsive displays. If you encounter any of these behaviors on your device, chances are that you’re dealing with complex system errors, if not a shrinking memory.
For those who are looking for a solution to a different problem, drop by our troubleshooting page for we have already addressed some of the most common issues with this phone. Browse through the page to find issues that are similar with yours and use the solutions we suggested. If they don’t work for you or if you still need our help, contact us anytime through our iPad issues questionnaire.
What causes an iPad Pro to get stuck on black screen?
In most cases, an iPad could get stuck on black screen due to system crash, data corruption, malwares and bugs. There are also some instances where rogue apps are to blame. The worst possible cause is hardware damage. This is when your iPad Pro needs physical repair. For software-related black screen triggers, there are a few methods you can try to fix the problem on your end. Highlighted below are the ones that have been proven to work wonders to a number of iPad Pro owners who have encountered similar issue. It wouldn’t hurt if you’d consider taking chances in these tweaks too. But before you do, keep in mind that most of these methods would cause permanent data loss so try to back up all your important files, if possible.
Troubleshooting an iPad Pro that’s stuck on black screen
If you’re willing and all set to spend some time trying to save your device, then you may go ahead and start to troubleshoot your iPad Pro with these subsequent procedures. But you have to note though that there’s no guaranteed solution yet, since the underlying cause is still to be determined. That said, this is going to be a heuristic process.
1st solution: Forced restart.
For first instances, the symptom is likely just due to some random app crashes and system errors that triggered the device to stop working or get stuck on black screen eventually. Should this be the case, performing a forced restart on your iPad Pro will likely solve the problem. Here’s how you do it:
- Press and quickly release the Volume Up button.
- Press and quickly release the Volume Down button.
- Then, press and hold the Power button on the side of your iPad and then release when the device restarts.
A forced restart abruptly kills rogue apps and services that triggered the device to act up or get stuck. It also clears out junk files including corrupted temporary data that are stored among other caches in the iPad’s internal memory. Try and see if that solves the problem. If not, then move on and try other methods.
2nd solution: Factory reset your iPad Pro through iTunes.
If the iPad remains stuck on black screen after a forced restart, the problem could be more complex that it requires tougher solution. At this point, your option would be to perform a full system reset to restore your iPad Pro to factory settings. It works be wiping everything from your iPad system including fatal errors, corrupted data and malwares that inflicted serious software issues. Since your device is unresponsive, performing a factory reset through settings isn’t possible. This is where iTunes plays it role. To get started, get a computer (Windows or Mac) that has the latest iTunes app installed and then refer to the following steps to restore your iPad Pro to factory settings:
- Connect your iPad to the computer using the Apple-supplied USB cable or Lightning cable.
- Open iTunes on your computer.
- If this is the first time you connect your iOS device to the computer, you will be asked for a passcode or to Trust This Computer. Just follow the onscreen prompts to proceed.
- When your iPad appears in iTunes, select it.
- Navigate to the Summary panel on the upper-left side of iTunes main screen.
- Then click the Restore [iPad] button.
- If prompted, click Restore to confirm action. This will trigger iTunes to begin erasing your device and install the latest iOS version available.
Wait until the device restores to factory settings and then restarts automatically. By then you can proceed to the initial setup process and set up your iPad Pro as new.
3rd solution: Restore your iPad Pro via recovery mode.
After performing a factory reset, software-related problems are usually fixed. If that didn’t happen to your iPad Pro, then you need to troubleshoot further and resort to iOS restore. It’s possible that the entire system has been corrupted due to stubborn malwares and bugs. To deal with these culprits, you can try performing a recovery mode restore. This will put your device in a recovery state and then repairs system errors through iTunes. To get started, connect your iPad Pro to the computer via USB cable or Lightning cable. While the device is connected, continue with these steps to enter recovery mode and instigate iOS restore process:
- Press and quickly release the Volume Up button.
- Next, press and quickly release the Volume Down button.
- Then, press and hold the Side/Power button until you see the Connect to iTunes screen. This means that your iPhone has entered recovery mode.
- When you see the option to Update or Restore, choose Update if you want to restore without deleting files. Doing so will prompt iTunes to start downloading the latest software for your device. If you opt to restore from a previous iOS backup, then select the option to Restore.
It would take time (usually 15 minutes) for your device to finish restoring. If it has exceeded 15 minutes and the restore process isn’t yet finished, there’s a chance that your device will exit recovery mode. Should that happens, just wait for iTunes to finish downloading the software for your iPad Pro and once the download is finished, go back to the prior steps to put your iPad Pro to a recovery state and continue with the system restore.
You can disconnect your iPad Pro from the computer when the restore process is complete. Just follow the onscreen instructions to carry out and finish the entire process.
4th solution: Restore your iPad Pro via DFU mode.
The deepest type of system restore you can do on your iOS device if a recovery mode restore failed to solve the problem would be a DFU mode restore. This will put your device in a DFU state, allowing it to communicate with iTunes on a computer even without activating the boot loader or iOS. Once you’ve entered DFU mode, you can restore or repair the flawed system of your iPad Pro. Again, you will need to connect your iPad to the computer using the USB/Lightning cable to get started. Once connected, proceed to these steps to enter DFU mode then restore and repair your iOS device in iTunes:
- Quickly press and release the Volume Up button, then quickly press and release the Volume Down button. Finally, press and hold the Side/Power button until the screen turns completely black.
- As soon as the screen turns goes black, press and hold the Volume Down button while you keep holding the Side/Power button.
- After 5 seconds, release the Side/Power button but continue to hold the Volume Down button until your iPad shows up in iTunes on your computer.
- When your iPad Pro appears in iTunes, you can release the Volume button because your iPad is already in a DFU state and all set for an ultimate system repair.
5th solution: Repair iOS using alternative tools.
Software developers have responded to the increasing number of claims from iOS device owners regarding major system flaws that could not be addressed by iTunes. Thus, more and more iTunes alternative tools are created. You may opt to consider using any of these tools if iTunes couldn’t fix complex system issues including fatal errors that caused the device to get stuck on the Apple logo, blank, or blank screen. Among the most credible and widely used iTunes substitutes include Tenorshare Reiboot iOS system recovery and repair software, Any iOS system repair, PhoneRescue for iOS, iMyFone Fixppo, and Dr. Fone, to name a few.
Is your iPad Pro still stuck on black screen?
If all else failed, then your next option to get your iPad Pro back up into its normal state is service or iPad repair. The black screen issue you’re dealing with could be an indication of hardware damage from previous liquid exposure or accidental bumps. You can visit the nearest Apple service center in your place and ask an authorized technician to run some further assessments to determine whether or not the black screen symptom is attributed to hardware damage. You can also contact your iPad provider/carrier so that you can report the problem and ask further advice on what to do with your faulty device.
I hope that we’ve been able to help you fix the problem with your device. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!