Seldom will you hear of a new powerful tablet to succumb into performance issues especially at an early state. Nonetheless, there are many factors that can make this happen. That therefore denotes that the possibility of your new iPad Air 3 to suddenly stop working and gets stuck on the Apple logo or black screen.
Fortunately, most of these issues are attributed to software errors and therefore possible to fix on your end. All you’ve got to do is to try performing applicable solutions to get your unresponsive iPad to work properly again. To give you some inputs, I’ve mapped out a few potential solutions for you to try on. Feel free to refer to these walkthroughs whenever you need help fixing your iPad Air 3 that gets stuck on the Apple logo.
Before going further, if you found this post because you were trying to find a solution to your problem, then try to visit our troubleshooting page as we’ve already addressed most of the commonly reported issues with the phone. We’ve already provided solutions to some of the problems reported by our readers so try to find issues that are similar with yours and use the solutions we suggested. If they don’t work for you and if you need further assistance, fill up our iPad issues questionnaire and hit submit.
First solution: Force restart.
Random stuck problems in mobile devices that are caused by minor firmware crashes and rogue apps are often remedied by a force restart. It’s an alternative method to reboot a frozen iPhone or iPad. Similar to a soft reset, a forced restart refreshes the memory and eliminates minor system flaws that inflict random symptoms. To force restart the new iPad Air 3, simply refer to these steps:
- Simultaneously press and hold the Power button and the Home button for a few seconds.
- Release both buttons when the Apple logo appears.
If your iPad gets past the Apple logo and boots up to the Home screen, performing the following workarounds to eliminate the possible triggers and to prevent it from being stuck again.
- Install pending app updates.
Rogue apps are among the common culprits that can cause a device to get stuck and become unresponsive. The apps that are prone to acting up are usually the ones that aren’t updated. Apps that aren’t up-to-date are prone to bugs and malwares and so they’re often glitching. When this happens, the entire system can become adversely affected. As resolution, installing all pending app updates on your iPad Air 3 is recommended. Just make sure that the iPad has stable Internet access and ample of storage space to allocate update files. Refer to these steps to manually install pending app updates on your iPad Air 3:
- Tap to open the App Store.
- Scroll down to the bottom of the App Store screen then tap on Updates.
- To update individual apps, tap the Update button next to the name of the application.
- To update all apps at once, tap the Update All button on the top-right corner of the screen.
Wait for your apps to finish updating then reboot your iPad Air to apply the recent software changes and to refresh your apps.
- Reset all settings.
Customized settings aren’t properly configured as well as errant auto-update overrides can also cause a device to stop working and become unresponsive. Thus if the problem started after modifying some settings or installing software updates on your iPad Air, resetting all settings will likely be able to address it. Unlike a factory reset, this reset doesn’t cause permanent data loss as it doesn’t affect any saved data on the internal storage. Having said that, creating backups before the reset won’t be necessary. To reset all settings on your iPad Air 3, simply refer to these steps:
- From the Home screen, tap on Settings.
- Tap General.
- Scroll down to and tap on Reset.
- Tap Reset all settings. This will reset all your customized settings and then restores the default values and options.
- If prompted, tap Reset to confirm that you want to reset all settings on your iPad Air.
Wait for you iPad to finish resetting and then restarts itself when done. Don’t forget to enable necessary features so you can use them again on your phone.
Second solution: Recovery mode restore.
If your iPhone remains stuck on the Apple logo after a forced restart, your next option would be a system restore. This time, you can use iTunes to restore your iPhone in recovery mode. Doing so puts your device in a recovery state and thereby allows iTunes to fix major errors that might have caused the system to crash and stop working. If possible, try to back up all your critical files beforehand for you to recover and use them later. To get started, get a Windows or Mac computer ready then proceed to a recovery mode restore with these steps:
- If your iPad is turned on, turn it off first.
- On your computer, launch or open iTunes. Be sure to use the latest version of iTunes app to avoid system conflicts.
- Then connect your iPad to the computer while pressing and holding down the Home button.
- Release the Home button when the Connect to iTunes screen appears.
- At this point, iTunes will prompt you with a message saying that it has detected your iPad in recovery mode and will allow you to restore your device. Just click the Restore iPad button to instigate recovery mode restore through iTunes.
The restore process will then instigate. Wait for iTunes to finish downloading the latest software for your iPad. The entire restore process usually takes about 15 minutes. Just wait patiently and iTunes should prompt you whenever the iOS restore is complete.
Third solution: DFU mode restore.
The deepest type of system restore you can try if a recovery mode restore failed to solve the problem is the DFU mode restore. This puts your device in a state that lets iTunes communicate and sync with your iPad without activating the boot loader or operating system. Thus it would still be possible to repair and restore your stuck iPad Air even when the operating system is totally ruined. Similar to iTunes, a Windows or Mac computer will be used in carrying out a DFU mode restore on your iPad Air. The computer must also have the latest version of iTunes app installed. Once everything is set, continue with these steps:
- Turn off your iPad if it’s still turned on.
- Connect your iPad to the computer using the Apple-supplied USB cable.
- While the device is connected, simultaneously press and hold the Home button and Power/Top button for about 8 seconds.
- After the elapsed time, release the Power/Top button but continue to hold down the Home button until the screen turns completely black.
- If the Apple logo appears after releasing the Power/Top button, it means that you’ve held the button for too long and so you’ll have to start all over from step 1.
- If nothing will be shown on the screen, it means that the device has successfully entered DFU mode.
Follow the rest of the onscreen instruction to proceed and repair damaged iOS through iTunes. Once the system restore is complete, you can exit DFU mode by performing a forced restart on your iPad Air.
The above solutions would usually suffice if the problem is attributed to software errors. But if you’ve already exhausted all possible means to save your iPad but to no avail, then consider the following options.
- Reinstall the SIM card. If you’re using the Wi-Fi + Cellular version of the iPad Air 3 and are dealing with this problem, try removing and re-inserting the SIM card. Some people who have dealt with this issue later found that a dislodged or corrupted SIM card has something to do with it. To rule this out, turn off your iPad then remove the SIM card from the SIM card tray. Then place the SIM card back into the tray in the same orientation before you removed it and make sure that it is properly seated. Insert the card tray back into the device then lock it place. Turn your iPad back on and see if that solves the problem.
- Use iTunes alternatives. If iTunes failed to fix the problem, then you can try using other iOS repair tools for your iPad Air. There are actually a wide variety of third-party made software that serve this purpose. Similar to iTunes, you can download and install any of these tools on a computer computer and once you’ve got it there you can use to restore and repair your stuck iPad Air.
- Avail for warranty. Considering that the iPad Air 3 has just occupied the global mobile shelves, it is very likely that your device is still covered by the AppleCare Warranty. In that case, better yet avail for warranty if the problem continues after exhausting prior solutions. Contact your service provider/carrier for more information on how to avail for warranty then.
- Repair/service. If your iPad Air 3 remains stuck on the Apple logo and is no longer eligible for warranty, then taking a trip to the nearest Apple service center can be deemed as the next option to save your iPad and get it back up and running smoothly again. You can ask an authorized technician to examine your device for any visible signs of hardware damage.
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