Gmail is one of the sturdiest and most reliable email platforms used on both Android and iOS devices to-date. But even so, the app could still give into random flaws. If you’re here because you can’t get Gmail to load or work properly on your new iPad Air 2019 slate, then this post may be able to help you. Here’s a comprehensive troubleshooting guide on how to fix iPad Air 3 Gmail app that keeps crashing or not working properly.
For owners who are looking for a solution to a different problem, drop by our troubleshooting page for we have already addressed some of the most common problems with this device. Browse through the page to find issues that are similar with yours and use the solutions we suggested. If they don’t work or if you need further assistance don’t hesitate to contact us by filling up our iPad issues questionnaire.
What causes the Gmail app to crash or stop working on your iPad?
One of the possible reasons as to why Gmail is not working on your device is due to some security issues. If Google suspects unauthorized access attempts to your Gmail account, security measures are imposed. As a result, the app is inaccessible or your sign-in attempt is blocked. This is usually the case if you’re trying to connect to or use your Gmail account from a new location. As security precaution, you may be asked to complete additional procedures to sign into your Gmail account. Just follow the onscreen instructions to verify and authorize access to your Gmail account.
Another possibility is that the IMAP is turned off on webmail (Gmail.com). If IMAP is disabled in your Gmail settings, you may not be able to use the Gmail app on your iOS device. If necessary, you can enable it using your iPad. Just open a browser app, navigate to gmail.com, and log into your Gmail/email account. Once you’re logged in, tap the link that says, “Go to the mobile Gmail site” found at the bottom of the screen. Your email will then load up. Scroll down to the bottom of the screen and find the link that says “View Gmail in:”, then tap Desktop. Then from the Inbox page, tap Settings then go to the Forwarding and POP/IMAP tab. Down below the page, you should see the IMAP status. If it shows that IMAP is disabled, tap the option to Enable IMAP. After enabling IMAP on webmail, reboot your iPad and then retry loading the Gmail app to see if the problem is gone.
If that doesn’t solve the problem, then there may be something in your iPad Air system that triggers that Gmail app to crash. And that’s what you need to figure out.
Is the Gmail server available?
Before you begin troubleshooting, check Google Status Dashboard and make sure that Gmail is not experiencing technical problems. If you’re wondering how to access the G Suite Status Dashboard, just click this link (https://www.google.com/appsstatus#hl=en&v=status). On this page you will see the current status and performance information of Google services including Gmail. If you see a small orange or red dot in any of the boxes next to Gmail, it means that the service is experiencing an issue like service disruption or service outage. And that’s the main reason why Gmail is acting up on your iPad. There’s not much can be done on your end but to wait until Google engineers fix the problem. If the Gmail shows no issue on its dashboard status but the Gmail app is crashing on your iPad Air, then it could be due to some iOS issues.
First solution: Force close Gmail app then restart it.
If the Gmail app was working fine until this time, then it could be just a random glitch affecting Gmail at the moment. In that case, closing the app and then restarting it often solves the problem. So here’s what you should try doing first:
- Go to the Home screen and press the Home key twice to view recent applications.
- Swipe the Gmail app preview upward to close it.
- Do the same to close/quit all other background apps on your iPad.
- After closing Gmail and other background apps, tap the Home screen or press the Home key to go back to the Home screen.
Launch the Gmail app again and see if everything is already working as properly with the app.
Second solution: Update Gmail app.
Installing the latest app updates not only allows you to access the most features but and ensures best performance for your apps. App updates are typically installed through the App Store. If your iPad has stable Internet access and ample of storage space, you can immediately continue with these steps to check for and install pending app updates including Gmail app:
- Tap to open the App Store.
- Scroll down and tap the Updates tab at the bottom of the App Store screen. A list of apps with pending updates will then show up.
- Tap the Update button next to the Gmail app to start downloading the update.
- If multiple app updates are available, tap the Update All button on the upper-right side of the screen.
Wait for the apps to finish updating. Once the update is complete, reboot your iPad Air to apply the recent software changes.
Third solution: Uninstall Gmail then reinstall it.
Another possible reason as to why the Gmail app keeps crashing on your iPad is that the app has been corrupted. If this happens, the app may no longer be able to operate unless it’s reinstalled. So here’s what you should do then:
- Go to the Home screen to get started.
- Tap and hold on an app icon until the icons start wiggling.
- Tap the X on the upper left corner of the Gmail app icon.
- Tap Delete if prompted to confirm app deletion.
- Tap the Home screen or press the Home key to stop the apps from wiggling.
The Gmail app is now uninstalled or deleted from your iPad Air. Continue to the next steps to download and install the latest version of Gmail app for your new iPad.
- After deleting the Gmail app, reboot your iPad Air.
- Then tap the App Store from the Home screen.
- Search for Gmail app.
- Then tap the cloud-like icon or GET button to download the app.
- Tap INSTALL to instigate Gmail app installation.
- If prompted, enter the correct Apple ID Password and tap OK to proceed.
- Wait until the download is complete then tap OPEN.
The Gmail app is now ready to use.
Fourth solution: Reboot/soft reset your iPad Air.
Random software issues like firmware crashes can also cause Gmail and other apps to suddenly misbehave. Often times, the transpiring symptoms are just minor and therefore easily rectified by a soft reset or system reboot. So if you haven’t already, reboot your iPad Air 3 with these steps:
- Press and hold down the Power/Top button for a few seconds until the Power off slider appears.
- Drag the slider to power off your device.
- After a few seconds, press and hold the Power/Top button until the Apple logo appears.
Wait for your iPad to finish rebooting and once it’s up, launch the Gmail app and see if the problem is gone.
Fifth solution: Toggle Wi-Fi off and on.
Wi-Fi connectivity issues are also among the possible causes and therefore must be ruled out next. Gmail is a network-based app that requires stable Internet access to work. And the easiest way to clear out minor Internet issues is to turn Wi-Fi off and on. It somehow gives a quick restart and refreshes your iPad’s Wi-Fi features and services. Just follow these steps:
- Tap Settings from the Home screen.
- Scroll to and tap Wi-Fi.
- Toggle the Wi-Fi switch to turn it OFF.
- After a few seconds, tap the switch again to turn the Wi-Fi switch back ON.
Wait for your iPad to reconnect to your Wi-Fi network and once it’s connected, launch Gmail app and see if it is already working properly.
Sixth solution: Reset network settings on your iPad Air.
If the Wi-Fi toggle doesn’t do any good, performing a network reset may be necessary. This reset erases your current network configurations including saved Wi-Fi networks, Bluetooth and cellular settings, APNs and other server information. Problems tied to incorrect network settings are likewise resolved. If you wish to give it a try, then here’s how it’s done:
- From the Home screen, tap on Settings.
- Tap General.
- Scroll down to and tap on Reset.
- Tap Reset Network Settings. This will reset all your Wi-Fi, cellular, and VPN settings.
- If prompted, tap Reset to confirm that you want to reset network settings on your iPad Air.
The iPad should restart automatically after the reset. By then you can set up and reconnect to your Wi-Fi network to go back online and use online apps and services again. See if that fixes the Gmail app.
Last resort: Remove your Gmail account from your iPad Air.
Some people have found remedy by removing the problematic email account from their iOS device. Hence, you may consider this among the last options if none of the prior solutions is able to solve the problem. In case you’d like to proceed, refer to these steps to remove and set up your Gmail account on your iPad Air 3:
- Tap Settings from the Home screen.
- Tap Passwords & Accounts.
- From the Accounts section, tap to select your Gmail account.
- Tap Delete Account.
- Then tap Delete to confirm that you want to delete the app.
After deleting the email account, give your iPad another restart to dump junk files or caches and continue to these steps:
- Go back to Settings-> Passwords & Accounts menu.
- Tap Add Account.
- Select Google from the given options, enter the account information, and configure sync options.
- Finally, tap Save to apply the changes and create your Gmail account.
Reboot your iPad Air one more time and then see if the problem is gone.
Seek more help
If nothing else works, report the problem to your email service provider for further assistance. There may be some advanced settings on Gmail that need to be configured to make the app work properly on your iPad Air 3.
Connect with us
We are committed to helping our readers fix the problems with their phones as well as learn how to properly use their devices. So, if you have other issues, you may visit our troubleshooting page so you can check by yourself the articles we’ve already published that contain solutions to common problems. Also, we do create videos to demonstrate how things are done on your phone. Visit our Youtube Channel and please subscribe to it. Thanks.