Why does iMessage Keep Turning off? Here are some Ways to Fix the Issue

Have you noticed your iMessage turning off randomly and your texts coming through as green SMS messages instead of blue iMessages? Don’t worry, you’re not alone. Many iPhone users face this frustrating issue with no warning or explanation.

The good news is, there are several potential causes and fixes to get iMessage working properly again. In this detailed guide, we’ll walk you through the reasons iMessage may keep deactivating itself and the step-by-step solutions to resolve each cause.

Why does iMessage Keep Turning off

Before jumping into the fixes, it helps to understand the most common triggers for iMessage disabling itself:

1. Connectivity Issues

iMessage relies on an internet connection to send and receive messages as data instead of via your cell signal as SMS text messages. So if you have a weak WiFi signal, no cellular data, or other connectivity problems, iMessage can’t work and will turn off.

2. Software Glitches

Like any app, iMessage can simply glitch out or get stuck in a loop causing it to deactivate. Usually a quick reboot or toggling iMessage off and on will resolve a random software glitch.

3. Apple Server Outages

On rare occasions, Apple experiences outages on their servers that cause widespread issues for services like iMessage. When this happens, there’s nothing you can do but wait for Apple to resolve the problem on their end.

Now let’s walk through the step-by-step fixes to get iMessage working again based on the most likely cause of your issues.

1. Check Apple System Status Page

Whenever you notice iMessage turning off, the first thing to check is the Apple System Status page. This will show you real-time status of iMessage and all other Apple services.

Apple System Status Page

If iMessage shows a red dot, Apple is likely experiencing an outage. You’ll simply need to wait it out until the issue is resolved on their end and service is restored.

2. Turn iMessage Off and On Again

If iMessage shows a green “Active” status on Apple’s status page, try toggling iMessage off and on again:

  1. Open Settings > Messages
  2. Turn the iMessage switch OFF
  3. Restart your iPhone
  4. Open Settings > Messages
  5. Turn the iMessage switch back ON
Turn on and off iMessage

Toggling it off and on again will force iMessage to freshly activate which often resolves random glitches.

3. Check Your Internet Connection

Remember, iMessage relies on an internet connection to operate. Verify you have a strong WiFi or cellular data connection:

  • Check the WiFi icon in your status bar shows at least 2-3 bars
  • Try loading a web page to confirm your internet is working properly
  • If using cellular data, check you have at least 3G connectivity or higher
  • Try disabling WiFi and using cellular data instead or vice versa
Check internet connection

If you have a very weak signal, move closer to your router or switch cellular towers.

4. Update iOS Software

Outdated iOS software can cause performance issues. Apple releases regular updates to fix bugs and improve reliability.

Go to Settings > General > Software Update and install any available updates for your current iOS version. This often resolves app glitches like iMessage turning off randomly.

5. Turn On/Off FaceTime

Oddly enough, toggling FaceTime off and back on can help fix iMessage activation issues:

  1. Go to Settings > FaceTime
  2. Turn the FaceTime switch OFF
  3. Restart your iPhone
  4. Turn the FaceTime switch back ON

Again, this forces both apps to freshly activate when you power your device back on.

Turn on and off Facetime

6. Reset Network Settings

Resetting your network settings will clear any corrupted data that could be interfering with iMessage.

Go to Settings > General > Transfer or Reset iPhone > Reset >Reset Network Settings. This will reset WiFi networks, cellular settings, and other connectivity services but won’t erase any data.

Reset Network Settings

7. Update 2FA Passcode

If you recently updated your two-factor authentication (2FA) passcode, the new login may not have synced properly with iMessage.

Go to Settings > [Your Name] > Password & Security > Two-Factor Authentication and make sure your 2FA passcode matches what you use for iMessage.

8. Check Date & Time Settings

An incorrect date and time setting can prevent successful iMessage activation.

Go to Settings > General > Date & Time and make sure Set Automatically is toggled on. If it was already enabled, toggle it off and back on again to force a refresh.

Check Date and Time

9. Delete iMessage Media/Attachments

Too many attachments like photos or videos in an iMessage conversation could be causing activation issues.

Try deleting the media from a few conversations by tapping the contact name > Details > Delete All.

10. Erase All Content and Settings

If you still can’t get iMessage working after trying the above steps, a full factory reset of your iPhone may be necessary.

Go to Settings > General > Reset > Erase All Content and Settings. This will wipe your device back to factory defaults so make sure anything important is backed up first.

Once your iPhone restarts, go through the setup process and try activating iMessage again. In most cases, this completely resolves persistent activation problems.

Erase All Content and Settings

When to Contact Apple Support

If you followed all the troubleshooting steps and iMessage still will not activate, your only remaining option is to contact Apple support for assistance.

You can schedule a callback from an Apple support advisor or book a Genius Bar appointment at your local Apple store. An Apple technician can work with you to diagnose and hopefully resolve your ongoing iMessage issues.

Key Takeaways on Fixing iMessage When It Turns Off Randomly:

  • First check Apple’s system status page – if it’s an outage, just wait for iMessage service to be restored
  • Toggle iMessage off and back on to force reactivation
  • Ensure you have a strong internet connection via WiFi or cellular data
  • Update to the latest iOS software version
  • Try resetting FaceTime and network settings
  • Check 2FA passcode and date/time settings
  • Delete large attachments from iMessage conversations
  • Erase all content and settings to factory reset if still not working
  • Contact Apple support if you’ve tried everything and it’s still deactivated

Following this guide should get your iMessage reliably activated again so you can send and receive blue iMessages instead of green SMS texts.

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