How to recover data from broken iPhone 7 after an iOS update

With a lot of #iPhone7 devices now receiving iOS updates, the number of those experiencing update-related issues have also soared. In this troubleshooting episode, we address three cases that show how an iPhone 7 can become problematic after installing the latest iOS. This is clearly not our way to say that Apple’s updates is problematic. Rather, we want to make it clear that there’s a tiny percentage of iPhone 7 devices that have issues after upgrading. Majority of iPhone 7  are definitely not affected (and we’re talking tens of millions of them). If you’re one of the unlucky few though with a post-update problem, you might want to take a look at this post and see if there’s anything that you can get from it.

If you are looking for solutions to your own #iOS issue, you can contact us by using the link provided at the bottom of this page. When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Problem #1: How to recover data from broken iPhone 7 after an iOS update

Hello. I had my iPhone 7 charging and didn’t initiate an iOS upgrade but it went ahead and did so. Now it’s stuck on the Apple logo and I tried to upgrade the iOS 11.3.1 but it returned with a 4013 error.  I wasn’t expecting an ios upgrade to be done and I have photos/videos/contact/text which I wasn’t able to backup ? Can you advise on this. I am looking into tenorshares reiboot pro ( which does cost some money) and another more expensive option to recover data discsavers … I’m hoping I can do something with your help to save the pictures/videos ( family-wife/son on everyday and vacation times). I did go to apple and they mentioned something about iphone 7 having some issues as well and can replace ibut that I would lose the data ( phone/videos) .Please help me and advise. Thanks you. Regards.  — Chip 

Solution: Hi Chip. Data recovery is a tricky business and there’s not a lot of options for iPhone users to do it successfully. In most cases, data recovery is only possible under very limited set of circumstances. Contrary to popular belief, you cannot recover any data if an iPhone is stuck to a situation you’re in right now. Based on how you describe your issue, the only way out for you is to either try a DFU recovery (which will certainly delete your files, if successful), repair, or phone replacement.

In order to access the contents of an iPhone’s internal storage, iOS must be working normally. This is the primary requirement. Other things to consider includes a working touchscreen, a stable battery, working wifi (for wireless access), and functional charging port (for cable access to the motherboard). If any of these things is missing, an average user can’t hope to recover anything.

Recovery software

When you search Google for ways to recover iPhone data, there are many websites that offer products that claim to help. Unfortunately, most, if not all, are really scam in a sense that they really can do nothing more than what your lowly iTunes can do. In our years of supporting iOS devices, never did we encounter a truly effective recovery software that an average user can use. What these software claim to do are totally false and pretty much useless. If you want to give them a try, fine, but don’t blame us for not warning you. Data recovery is only possible when:

  • your iPhone can load iOS and can be detected by a computer and/or the recovery software
  • the sectors where your data were kept was not overwritten
  • you did not sync to iTunes before data was lost
  • you did not upload to iCloud before data loss

iTunes 4013 error

Apparently, your iPhone has encountered an error that it can’t recover from. iTunes 4013 error is an indication that iTunes cannot talk to the operating system, or that iOS on your iPhone has been corrupted. This also means you won’t be able to use DFU Mode recovery option at this time. Under normal circumstances, minor operating system glitch following an update can be fixed by booting an iPhone to DFU Mode so iTunes can repair iOS. With iTunes 4013 error, that option is now non-existent so you basically have a bricked device.

Can your data be recovered?

Because your iPhone 7 won’t boot up normally, its internal storage is basically inaccessible by recovery software. We don’t know what happened to your device after the update but since it no longer loads the operating system normally, it is unable to sync data with another device like a computer. A recovery software running on a computer needs to be able to communicate with your iPhone’s operating system so that it can be permitted to scan the system. Even Apple would be unable to recover anything now given the situation.

If you’re thinking that there must be a way to hack into your system and get the data you want, you’re mistaken. Advanced hacking tools are not commercially available and even the most sophisticated hacker out there can’t bring back a corrupted iOS without doing an extensive examination of the entire system. Needless to say, there’s no way for you to get your data back at this time. We hope you saved some important data in your iTunes or iCloud backup. Otherwise, everything that’s in your iPhone right now are basically gone.

Problem #2: iPhone 7 GPS stopped working properly after iOS update

Good morning, I have an iPhone 7 and ever since the iOS update, my GPS has been acting up. I’ve tried literally everything. I have gotten a new phone, I have tried trouble shooting through Tmobile’s GPS acquisitions reset, I’ve taken it into Apple (I still have my warranty btw), I have done a soft reset and a hard reset, and I have tried all the little steps in your guide like the toggle switches with wifi, gps location, and cellular. I do not want to get a new phone cause they are expensive. I’m thinking turn this phone in for warranty again, sell it, and go buy a new phone with that money…but I still hear that some iPhone 8, and X have the same issue. — Jeff 

Solution: Hi Jeff. We’ve heard of some anecdotal accounts from some iPhone 7, iPhone 8, and iPhone X users about their GPS acting up (and they’re all over the internet) but there seems to be no clear pattern as to where the problem lies. Apple thinks it may be some few bad batches and mind you, there’s no official solution coming from them as well. We take this as an indication that Apple may just be as baffled as we are about these few cases.

If you are positive that your iPhone’s GPS has gotten bad after an update, there must be a unique variable in your device that causes it. We can confirm that this is not a universal problem with iPhone 7 devices so there’s no way it’s iOS issue. That said, we don’t really have an effective recommendation for you at this time. We’ll try to continue to contact Apple about this issue though and once we get an answer, we’ll update this post accordingly.

Problem #3: What to do when your iPhone 7 won’t turn on after an update

I was updating iOS 11.3 on my iPhone 7. The battery was 83%charged. I stared to install the update. After some time the phone heats up terribly and became dead. I tried to charge it but it’s not getting charged. I tried to press the home and power buttons same time for several seconds, and many more tricks. Even tried charging using different charger and cable. Still it’s dead and not responding. Kindly suggest me the way to fix the problem. — Rahoul.patil 

Solution: Hi Rahoul.patil. An iPhone may fail to power back on after an update if its battery was fully drained. Make sure that you leave your iPhone charged using a known working cable and adapter for at least an hour before starting it back up. If this won’t work, there may be a more serious hardware issue causing it.

If nothing still, the problem is clearly on the phone side since it never came back on after charging it using different cables and charger. Unfortunately, that’s basically all that you can do in this case. A dead iPhone is a dead iPhone regardless of the circumstances that led to its demise. The only thing that you can try now is to see if it’s simply not booting up, which means that iOS is having trouble initializing. If that’s the case, putting the phone into DFU Mode may help. Here’s how to do it:

  1. On your computer, make sure that you have latest iTunes installed.
  2. Open iTunes.
  3. Connect your iPhone 7 to your computer using a good lightning cable.
  4. Then, press and hold the Side and Volume Down buttons at the same time. Keep holding them until you see the recovery-mode screen.
  5. Make sure not to release the buttons when you see the Apple logo. Keep holding until you see the recovery mode screen.
  6. When you get the option to restore or update, choose Update. iTunes will try to reinstall iOS without erasing your data.

iTunes will download the software for your device. If it takes more than 15 minutes, your device will exit recovery mode and you’ll need to repeat steps 2 and 3.

If your iPhone 7 still fails to boot up, or if there’s no indication at all that it’s powering back on, there’s nothing more that you can do on your end. We suggest that you get professional help from Apple.


Engage with us

If you happen to have a problem with your own iPhone, let us know about it and we will do our best to post them and their solutions  in our upcoming articles. You can use this link to contact us for assistance. We can’t guarantee an answer to every question but rest assured that we will exhaust everything on our end to help you.

Be as detailed as possible when describing your problem to help us diagnose your issue easily. If you can include error messages, popups, attempted troubleshooting steps, and circumstances leading to the problem, that would be very helpful.