How to fix your iPhone 7 that keeps freezing, not responding after installing the latest iOS version [Troubleshooting Guide]

Software updates are rolled out for good intentions. However, there are some factors that can turn the outcome into the opposite. And this is why post-update issues emerged. Tackled in this post is a post-update issue on the iPhone 7 smartphone that keeps freezing or not responding after installing the latest iOS version. Feel free to refer to this walkthrough if ever you’d bumped into the same issue after updating your iPhone software to the latest version. Read on to learn how to deal with this post-update performance issue.

Now, before anything else, if you have other issues with your phone, make sure you drop by our troubleshooting page for we have already provided solutions to hundreds of problems reported by our readers. Odds are that we may have already provided a solution to the problem you currently have so try to find issues that are similar with yours on that page and feel free to use the solutions we suggested. If they don’t work or if you need further assistance, fill up our iPhone issues questionnaire and hit submit to contact us.

First solution: Force restart your iPhone 7.

Rogue apps are among the common causes of random software errors in mobile devices. An app can become rogue because of various reasons and faulty updates are among the usual triggers. If any of your apps is acting up, it can affect the system functions of your phone. This is when adverse symptoms emerge. Random freezes or unresponsiveness can be one of them. The simplest way to fix it is performing a soft reset. But since the screen is not responding to touch commands, you will need to do the alternative method called force restart. It works the same as a soft reset does when it comes of clearing minor software errors and it doesn’t affect any saved information. Here’s how it’s done:

  1. Press and hold the Power button and Volume Down button simultaneously for at least 10 seconds.
  2. Release both buttons when the Apple logo appears.

Allow your phone to finish booting up and then try to use it and see if it’s still freezing or not. If the problem persists, continue to troubleshoot and try the next applicable solutions.

Second solution: Install pending app updates.

There may be some pending app updates that need to be installed manually on your iPhone. Some apps may tend to act weird after an update due to system conflicts. Note that when you update your iPhone software, the current OS version is changed. This makes it possible for some apps to fail to meet the minimum system requirements. In that case, the app needs to be updated as well. If you haven’t configured your iPhone to auto-install updates, then you will need to manually check for and update apps. Here’s how:

  1. Tap the App Store icon from the Home screen.
  2. From the App Store main screen, tap the Updates icon at the bottom right. A list of apps with pending updates then shows up on the screen.
  3. To install individual app updates, tap the Update button next to the name of the app.
  4. To update all apps simultaneously, tap the Update All button on the upper right of the App Store screen.

When all app updates are successfully installed, reboot your iPhone to dump errant cache and temporary data from the internal memory, including those that were corrupted from the iOS update. Doing so can likewise free up some space of your phone’s internal storage for faster and better performance.

Third solution: Reset all settings on your iPhone 7.

Some updates will automatically override the system settings on your phone, which likely results to an invalid or incorrect configuration. If this happens, system conflicts may also arise. To clear any erratic system settings, resetting all settings and restoring the defaults or original values can help. Here’s how it’s done:

  1. Tap Settings from the Home screen.
  2. Tap General.
  3. Scroll to and tap Reset.
  4. Select Reset All Settings from the given options.
  5. If prompted, enter your passcode to continue.

Reboot your iPhone when the reset is finished and then configure options and settings based on your previous preferences, prior to the onset of the problem. This reset won’t affect any information saved on the internal memory, thus won’t result to data loss. But you will need to enable necessary features including Wi-Fi and cellular data network to use them again on your phone.

Fourth solution: Reset and restore factory settings on your iPhone 7.

Among the last options to consider if the previous methods failed to fix the problem is a factory reset or master reset. The problem you’re dealing with is probably a fatal system error, which typically requires a more advanced solution like a full system reset. This will erase everything from your phone system including downloaded apps, files, settings, and other contents. Creating a backup is therefore recommended if you’d like to give it a try. If your iPhone screen is responding properly, then you can master reset through settings. Here’s how:

  1. Tap Settings.
  2. Tap General.
  3. Scroll to and tap Reset.
  4. Select the option to Erase All Content and Settings.
  5. If prompted, enter your device passcode to continue.
  6. Then tap the option to confirm reset.

Alternatively, you can carry out a factory reset/master reset using iTunes. To get this done, you will need to secure a Windows or Mac computer with the latest version of iTunes software installed. Then connect your iPhone to the computer using the supplied Lightning cable. The rest of the instructions will be prompted in iTunes.

Fifth solution: Restore your iPhone 7 in iTunes.

The problem may be too complex to withstand the master reset. In this case, restoring your iPhone 7 in recovery mode can be considered as the next possible solution. Again, you will need to use iTunes on a computer to get this done. Just follow these steps:

  1. Connect your iPhone to your computer using the supplied USB connector or Lightning cable and then open iTunes.
  2. While your iPhone is connected, do a force restart by pressing and holding on the Side/Power button and Volume Down button simultaneously for a while. Do not release the buttons when the Apple logo appears because you will need to put your device in recovery mode. You can release the buttons as soon as you see the Connect to iTunes screen.
  3. When prompted with the option to Update or Restore, select Restore.
  4. Wait while iTunes attempts to reinstall iOS and download the software for your device.

The download usually takes 15 minutes.  If the download exceeds 15 minutes, your iPhone will exit the Connect to iTunes screen. If that happens, just let the download finish and then go back to the previous steps to get to the Connect to iTunes screen and enter recovery mode again.

If your iPhone 7 continues to freeze after performing a recovery mode restore, then your next option would be a DFU mode restore. This is the deepest type of system restore done on an iPhone. A more detailed walkthrough on how to perform a DFU mode restore on an iPhone 7 can be found on the Tutorials section of this site. Just navigate to the iPhone 7 Troubleshooting page, if you need help with the steps.

Seek more help

You may opt to escalate the problem to your carrier or contact Apple Support to report the issue for official recommendations and/or more advanced solutions. The fact that your iPhone 7 starts freezing after installing an iOS update makes it among other post update issues to fix. And if it appears to be a widespread problem, Apple has to develop a follow-up update containing the required fix patch.

Connect with us

If you need more help with the use of certain functions and features of the Apple iPhone 7 smartphone, feel free to visit our Tutorial Page. There you can find a list of how-to contents, step-by-step tutorials, as well as answers to FAQs regarding iPhone 7. If you have other concerns or encountered some troubles while using the phone, you can reach us through this form. Just be sure to tell us more details of the problem or device issue(s) you may have and we will be more than happy to assist you further.