How to fix WhatsApp Messenger that keeps crashing, doesn’t load properly on an iPhone XS Max [Troubleshooting Guide]

WhatsApp Messenger is just another messaging application that utilizes your phone’s Internet connection to send and receive messages, calls, photos, videos, and voice messages. It’s a free social networking app available for Android and iOS devices. For this app to work, your iPhone must be running on iOS 8.0 or later versions. WhatsApp Messenger is deemed among the simplest, most reliable, and secure social networking/messaging apps to-date. But nonetheless, this app isn’t totally free of flaws. Like any other online messaging apps, WhatsApp Messenger also experiences downtimes and random glitches.

To give you some inputs, I’ve outlined some of the most recommended and effective workarounds when dealing with WhatsApp Messenger issues on your iPhone. Read further and find out what to do if WhatsApp Messenger suddenly keeps crashing or won’t load properly on your iPhone XS Max handset.

For owners who are looking for a solution to a different problem, drop by our troubleshooting page for we have already addressed some of the most common problems with this device. Browse through the page to find issues that are similar with yours and use the solutions we suggested. If they don’t work or if you need further assistance don’t hesitate to contact us by filling up our iPhone issues questionnaire.

How to troubleshoot iPhone XS Max with Whatsapp Messenger that keeps crashing

Before you start troubleshooting software errors that might have caused the app to act up, check and make sure that your phone has strong and stable Wi-Fi Internet connection. As mentioned earlier, WhatsApp Messenger utilizes your phone’s Internet connection either through Wi-Fi or cellular data in order to work as intended. If your phone is having Internet problems, then that’s what you need to deal with first. Otherwise, try any of the following tweaks to fix errors on your phone’s WhatsApp Messenger.

First solution: Force close Whatsapp then restart your phone.

Random app problems including those depicted by crashing and loading errors are typically remedied by a restart on the app or device itself. Thus consider this among the first potential solutions to try. If you’ve previously opened WhatsApp and haven’t closed it, then it must still be suspended and probably got corrupted. In that case, you need to force close the app first and then restart it. Here’s how:

  1. From the Home screen, swipe your finger up and then pause.
  2. Swipe right or left to navigate through apps preview.
  3. Then swipe up on the Whatsapp Messenger preview/card to end or quit the application.

After ending Whatsapp Messenger, clear cache from the phone memory by performing a soft reset on your iPhone XS Max with these steps:

  1. Press and hold the Side/Power button and either Volume buttons simultaneously for a few seconds.
  2. Release the buttons when the Slide to Power Off command appears and then drag the power off slider to the right.
  3. After 30 seconds, press and hold the Power/Side button again until the phone reboots.

To force close all errant services and to dump junk files from the internal memory, you can also do a force restart on your iPhone XS Max with these steps:

  1. Press and quickly release the Volume Up button.
  2. Press and quickly release the Volume Down button.
  3. Then, press and hold the Power button on the side of the phone and then release when the phone starts up.

None of these methods affect any saved data on the phone memory so you won’t lose any personal information in the process.

Second solution: Install pending updates.

Any app often gets shaky when they’re outdated. When this happens, various symptoms could emerge including random crashes. In that case, updating the app will likely fix the problem. If you haven’t configured WhatsApp to install updates automatically, then you need to check for new app updates and manually implement them. Here’s how:

  1. Tap to open the App Store then scroll down to Updates section.
  2. Navigate through the list of apps with pending updates.
  3. Tap the Update button next to Whatsapp.
  4. Or tap the Update All button to install all app updates at once. This option is only available of multiple app updates are present.

After updating apps, restart your iPhone to apply the new changes and likewise to clear cache from the internal memory.

Aside from app updates, installing new software (iOS) update for your iPhone can also help clear software-related issues including those that caused problems to your apps.

  • To check for new iOS update, just head to your iPhone Settings-> General-> Software Update menu, then follow the onscreen prompts to download and install new iOS version via over-the-air or Wi-Fi connection.

Then reboot your iPhone to implement new system changes and likewise to prevent apps from acting up.

Third solution: Uninstall and reinstall Whatsapp.

You may need to uninstall or delete WhatsApp if the problem continues after applying prior workarounds. The app might have been totally corrupted and no longer able to work unless it’s reinstalled. So here’s what you can try doing next:

  1. From the Home screen, tap and hold on an app icon until the icons start jiggling.
  2. Tap the X on the Whatsapp Messenger icon.
  3. Read the warning prompt, and then select Delete to confirm deletion of the app.
  4. Reboot your iPhone XS (soft reset) after deleting Whatsapp Messenger app.
  5. Then open the App Store.
  6. Search for and select Whatsapp Messenger app from the App Store search results.
  7. Tap the Cloud icon or Get button to download and reinstall the app.
  8. Follow the onscreen instructions to finish installing Whatsapp Messenger on your device.

Reboot your iPhone when the app is successfully installed then retry loading the recently installed WhatsApp Messenger and see if it’s working.

Fourth solution: Reset network settings.

To rule out network-related issues from the underlying cause, you can resort to a network settings reset. This will clear all your current network configurations, APNs and server settings. Network errors are often rectified in the process including those affecting online applications, particularly WhatsApp Messenger. All your Wi-Fi networks will be deleted so make sure you take note of your Wi-Fi passwords beforehand. Then proceed with these steps whenever you’re all set:

  1. Tap Settings from the Home screen.
  2. Then tap on General.
  3. Scroll down to and then tap on Reset.
  4. Select the option to Reset network settings.
  5. Enter your passcode when asked to proceed.
  6. Finally, tap the option to confirm network settings reset.

Your iPhone will restart by itself when the reset is finished. To reconnect, enable Wi-Fi then connect to your Wi-Fi network. Once your iPhone is back online, you can start using online apps again.

Fifth solution: Reset all settings.

If performing the previous reset doesn’t help, the next reset you can try would be this one. Resetting all settings on your iPhone will delete all customized settings including invalid options that caused problems to network apps and services. Here’s how it’s done:

  1. Tap Settings from the Home screen.
  2. Select General.
  3. Scroll down to and then tap on Reset.
  4. Select Reset all settings from the given option.
  5. Enter your passcode when asked to continue.
  6. Then tap the option to confirm all settings reset.

Wait until the reset is finished and once it’s done, your iPhone should reboot. After it restarts, all default or original options are restored. In order to use Wi-Fi, Bluetooth and other features, you need to enable them individually on your phone.

Seek more help

Contact Whatsapp Messenger support to escalate the problem and ask further assistance in performing more advanced solutions. Also check and ensure that the Whatsapp server is up and running. Should the problem be attributed to server downtimes and errors, then all you have to do is wait until the Whatsapp support team fix it on their end.

Alternatively, you can use other alternative online messaging apps until WhatsApp Messenger is back up and working smoothly again.

I hope that this how-to post has helped you one way or another. Please help us spread the word by sharing this post to your friends or people who may also have similar problems. Thanks for reading!