If you’re an iPhone user and into music, then you’d probably have at least one music app installed on your device. One of the popular and widely used music apps to-date is Spotify. It offers a number of cool features that would best suit the needs of end-users. Spotify is also categorized among other online applications, which means that your phone must have a strong and stable Internet connection for the app to serve its purpose. That said, the Spotify app operations can likewise be halted if your iPhone is experiencing network connectivity issues from slow to intermittent Internet connection or no connection at all.
Tackled in this post is an issue with Spotify app that doesn’t load or not working properly on the special edition iPhone (iPhone SE). I’ve also lined up a few simple procedures and possible workarounds that can be used to deal with the main issue. Feel free to refer to this walkthrough whenever you’ll encounter a similar problem with Spotify app that has stopped working after installing an iOS update on your iPhone SE.
But before anything else, if you have another issue with your phone, drop by our troubleshooting page as we have already addressed hundreds of issues reported by the owners. Odds are that there are already existing solutions on our website or at least, there are similar problems we already fixed. So, try to find ones that are similar or related to your problem. If you need further assistance, however, feel free to contact us by filling up our iPhone issues questionnaire.
How to troubleshoot iPhone SE with Spotify app that doesn’t load
Before troubleshooting, test your Internet connection. You can open your browser app first and then try navigating to different websites or pages. If you can access websites without bumping into errors but still having trouble running the Spotify application, then try any of these subsequent solutions.
First solution: Force close Spotify and background apps on your iPhone SE.
If you’ve previously opened Spotify and failed to close it when you update your iPhone, then it’s possible that the app was corrupted during the iOS update. The same thing can happen to other opened or background apps on your iPhone SE. To clear this out, force close Spotify and other background apps with these steps:
- Press the Home button twice quickly. Doing so will launch a new screen containing a list of recently used apps that aren’t closed.
- Swipe up on the Spotify app preview to force close or end the app.
- Swipe up on the remaining app previews to clear all other background apps.
This should clear the app from minor data corruption and thereby allows it to work properly again.
Second solution: Soft reset/force restart your iPhone SE.
Performing a soft reset or restarting your iPhone can be considered as the next possible solution to try on if clearing background apps doesn’t help. The new update might have caused system data to become corrupted and eventually affects apps functions including Spotify. If you haven’t yet restarted your iPhone after installing the new iOS update, then you should do this now with these steps:
- Press and hold the Power button for a few seconds until the Slide to Power Off command appears.
- Then drag the power off slider to the right to shut down your iPhone completely.
- After 30 seconds, press the Power button again until the Apple logo appears.
If your iPhone screen gets stuck as the Spotify app fails or crashes, then performing a force restart would be an option. A force restart works the same as the usual reboot or soft reset in terms of clearing minor software errors and app glitches. It also clears cache from the internal memory without affecting any saved data.
- To force restart your iPhone SE, simply press and hold the Power and Home buttons simultaneously for at least 10 seconds and then release both buttons when the Apple logo appears.
Retry loading Spotify app once the phone is finished booting up to see if the app is already working properly. Continue to the next applicable solution, if needed.
Third solution: Update Spotify, if available.
An application can suddenly become rogue after installing a new system update if it isn’t up-to-date. This usually happens from a major iOS update transition. The app may already be running in an unsupported version as the minimum system requirements for applications could change. As a result, the application won’t be able to run properly in the new platform. Seeing these possibilities, app developers also roll out updates soon before or after a major iOS version is released. If you haven’t set your apps or device to install updates automatically, then you would have to do it manually. Here’s how to check for and install pending app updates on your iPhone SE:
- Tap the App Store icon from the Home screen.
- From the App Store main screen, tap the Updates icon at the bottom right. A list of apps with pending updates then shows up on the screen.
- Find the Spotify app from the list then tap the Update button next to it. Pending update for Spotify app will then be installed.
- If you see other app updates available, then you can update all apps simultaneously by tapping the Update All button on the upper right of the screen.
Allow all apps to finish updating and once they’re done, reboot/soft reset your iPhone SE to apply the new app changes. Don’t forget to test Spotify and see if it’s already working as intended.
Fourth solution: Uninstall Spotify then re-install app from App Store.
Spotify may still be erratic or dysfunctional after applying the previous workarounds if the application totally becomes corrupted from the update. If this happens, the only way to get the app back up and running again is by reinstalling it. This also means the need to uninstall or delete the app first from your device. If you wish to try it then follow these steps to uninstall then reinstall Spotify app on your iPhone SE:
- Tap and hold on any app icon from the Home screen.
- When the icons start to wiggle, tap the X on the corner of the Spotify app icon to uninstall the app.
- If prompted, confirm action by tapping Delete.
After deleting the app, restart your iPhone then head over to the App Store to search for, download, and install the latest version of Spotify app on your device. Follow these steps to continue:
- Open the App Store.
- While on the App Store main screen, tap the Search icon (magnifying glass).
- Navigate to the Search tab and then type Spotify app or simply Spotify in the search bar.
- Find and select the Spotify app from the search results.
- To download the app, tap Get and Install. You may need to enter your Apple ID password to authorize and confirm app download and installation.
Reboot your iPhone after the Spotify app is completely installed. Doing so will ensure that the app has been successfully installed and able to work with your iPhone system as intended.
Fifth solution: Reset all settings on your iPhone SE.
While updates are created for good purpose, there are some unavoidable factors that can make them yield negative outcomes. Some updates are programmed to alter system settings automatically. If this happens, there is a tendency for some functions or apps to end up having conflicts. To clear this out, resetting system settings can help. Here’s how it’s done:
- Tap Settings from the Home screen.
- Tap General.
- Scroll to and tap Reset.
- Select Reset all settings from the given options.
- If prompted, enter your device passcode to continue.
- Then tap the option to confirm system settings reset.
Resetting all settings on your iPhone SE will clear current system settings and then restores the default settings or original values. After the reset, you can configure your device and enable only the features you need to use. This does not affect any saved data on the internal memory, unlike a factory reset. That said, you won’t lose any critical data or personal information from doing so.
Seek more help
For further troubleshooting methods and official recommendations, contact Spotify support. Or you can also escalate the problem to Apple Support, so that they can make further assessments given that the symptoms occur after installing an iOS update. It might be among the post-update issues requiring a fix patch. Just let them know of what exactly had transpired before Spotify failed to load or stopped working on your iPhone SE. Relay any error prompts and codes you see, as this information can also be utilized among other clues to resolve the main issue.
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Connect with us
If you need more help with the use of certain functions and features of the Apple iPhone SE smartphone, feel free to visit our Tutorial Page. There you can find a list of how-to contents, step-by-step tutorials, as well as answers to FAQs regarding iPhone SE. If you have other concerns or encountered some troubles while using the phone, you can reach us through this form. Just be sure to tell us more details of the problem or device issue(s) you may have and we will be more than happy to assist you further.