Slow browsing problems can be an isolated issue with the browser app in use, if not a system issue. In smartphones, slow browsing problems are usually attributed to network congestion or corrupted application. This is why it’s imperative to start troubleshooting the browser app first. If the problem continues after ruling out app problems, then that’s when you troubleshoot system problems on the phone that may have caused slow browsing symptom.
Highlighted in this post are simple yet effective solutions to a similar issue on the new iPhone XS Max. Feel free to refer to this walkthrough whenever slow browsing halts your overall Internet experience with your new and hefty iPhone.
For those who are looking for a solution to a different problem, drop by our troubleshooting page for we have already addressed some of the most common issues with this phone. Browse through the page to find issues that are similar with yours and use the solutions we suggested. If they don’t work for you or if you still need our help, contact us anytime through our iPhone issues questionnaire.
How to troubleshoot iPhone XS Max with slow Internet browsing issue?
Before you troubleshoot your browser app and iPhone, reboot your wireless router or modem. Doing so helps clear out minor firmware issues on the wireless router or modem that may have caused your Internet browsing to slow down. This is a must-do if all your devices are experiencing the same and are connected to the same Wi-Fi network. Otherwise, continue to troubleshoot software problems on your iPhone XS Max.
Don’t forget to do some test browsing after performing each method to determine whether the problem is solved or not. To ensure that the problem isn’t isolated to a website or page, try to browse as many websites as you can.
First solution: Clear/quit and then restart your browser app.
Any app can crash at some point especially when triggered by certain factors such as bad updates or random bugs. And browser apps aren’t free from such flaws. To rectify such errors, clearing and restarting the application is recommended. So here’s what you can try doing as your first resolution attempt:
- Go to the Home screen.
- Swipe your finger up and then pause.
- Swipe right or left to find the browser app you want to close.
- Then swipe up on the app’s preview to close it.
Or you can also clear all background apps to dump cache from the phone’s internal memory for better and faster performance. While background apps can help in terms of multitasking, keeping them running in the background for long can also result to some problems especially when any of the background apps crashed or become corrupted.
Second solution: Soft reset your iPhone XS Max.
If clearing the browser app and background apps doesn’t help, performing a soft reset on the phone can be deemed the next possible solution. A soft reset or device restart is the simplest way to clear cache and data from your iPhone’s internal memory (RAM). It’s an effective solution to random software glitches that caused minor software problems on the phone including slow browsing. To soft reset your iPhone XS Max, simply follow these steps:
- Press and hold the Side button and either Volume button simultaneously for a few seconds.
- Release both buttons when the Slide to Power off command appears.
- Drag the Power off slider to the right to turn off the phone.
- After 30 seconds, press and hold the Side button again until the Apple logo appears then release.
Performing a soft reset does not result to data loss as it won’t affect any saved data on the phone’s storage. That said, creating a backup won’t be necessary.
Third solution: Clear browser app cache and cookies.
If you’re using Safari as your browser, deleting junk files or unwanted cache from the Safari app is also among the suggested methods to improve browsing speed with the Safari browser app. While cache plays a key role for same information reloading, doing so can clog up the system overtime and sluggishness is among the first symptoms to transpire. To make sure this isn’t what’s slowing down Internet browsing on your iPhone XS Max, clear out the Safari app cache with these steps:
- Tap Settings from the Home screen.
- Scroll down to Accounts & Passwords.
- Scroll to and tap Safari.
- Scroll down then select the option to Clear History and Website Data.
- Tap Clear History and Data.
Wait until the app cache is completely cleared then launch Safari and do some test browsing. You should then notice faster and better Internet browsing speed.
If you’re using other browsing apps than Safari, then you may have to manage that app. Installing updates available for the app can help clear minor app glitches and make it perform better. Or you can also uninstall or reinstall the application on your iPhone. To update apps on your iPhone XS Max, follow these steps:
- Tap the App Store icon from the Home screen.
- Select the Updates tab at the bottom right. A list of apps with pending updates then populates.
- Tap the Update button next to your browser app to install pending update for that app.
- Alternatively, you can tap on the Update All button to update all apps simultaneously.
If updating the app doesn’t help, then you can reinstall the browser app instead. This can be the key to fixing the problem if it’s attributed to a corrupted browser application. To uninstall app on your iPhone XS Max, follow these steps:
- Navigate to the apps screen.
- Lightly touch and hold the app until it jiggles. Don’t press too firmly to prevent the Quick Actions menu from launching.
- Then tap the X icon on the upper-left corner of the browser app.
- If prompted, tap Delete to confirm app deletion.
After deleting/uninstalling the browser app, soft reset your iPhone XS Max then head over to the App Store to search for, download and reinstall the browser app on your phone.
Fourth solution: Reset all settings on your iPhone XS Max.
Incorrect or misconfigured settings on the phone can also be considered among the possible triggers. This is usually the case when a new update is installed and then that update tends to override the current settings of the phone. When this happens, there’s a chance that the new settings caused conflict with any of your customized network settings and thereby results to an issue. To rule this out, follow these steps to reset all settings on your iPhone. This will revert the settings back to defaults or original configuration.
- Tap Settings from the Home screen.
- Tap General.
- Scroll to and tap Reset.
- Select Reset All Settings option. This will erase all customized settings from the iPhone without affecting any saved information.
- If prompted, enter your device passcode to continue.
- Then tap the option to confirm system settings reset.
Reboot your iPhone XS Max when the reset is finished to refresh its memory and apply the new changes. Then enable necessary options and features you want to use on your iPhone including Wi-Fi. Allow your device to reconnect to your Wi-Fi network and then do some test browsing to see if browsing speed gets better or not.
Fifth solution: Reset and restore your iPhone XS Max to its factory defaults (master reset).
Among the last options to consider if slow browsing persists after exhausting all prior methods would be a factory reset or master reset on the iPhone. This will wipe everything from your phone system including tough bugs and fatal system errors. Should you wish to proceed, back up all critical information you saved on the phone storage, then follow these steps to master reset your iPhone XS Max through settings:
- Tap Settings from the Home screen.
- Tap General.
- Scroll to and tap Reset.
- Select the option to Erase All Content and Settings. This is the option to master reset your iPhone XS Max.
- Enter your device passcode when asked.
- Then tap the option to confirm master reset.
You can also reset and restore your iPhone XS Max to its factory defaults using iTunes on a computer. This can be considered an option if your iPhone screen is not responding.
For other options and official recommendations, contact your carrier or Apple Support. Escalating early problems like slow browsing issue on your iPhone XS Max is also recommended to let Apple conduct further assessments on their end and determine if that’s an issue to fix through an update. Alternatively, you can ask further assistance from your Internet service provider’s tech support in performing more advanced methods to troubleshoot slow browsing issues on the phone.
Connect with us
If you need more help with the use of certain functions and features of the Apple iPhone XS Max smartphone, feel free to visit our Tutorial Page. There you can find a list of how-to contents, step-by-step tutorials, as well as answers to FAQs regarding iPhone XS Max. If you have other concerns or encountered some troubles while using the phone, you can reach us through this form. Just be sure to tell us more details of the problem or device issue(s) you may have and we will be more than happy to assist you further.