How to fix Skype error 1603 on an Apple iPhone XR [Troubleshooting Guide]

Skype error 1603 usually occurs when attempting to update Skype but may also be triggered by certain factors from random app glitches to data corruption. In some cases, software problems on the phone can also trigger Skype to act up and prompt the error.

In case you’d bump into this error when using Skype app on your iOS device, particularly iPhone XR,  then you can refer to the highlighted solutions below. Read on for more information.

If however, you are looking for a solution to a different problem, drop by our troubleshooting guide for we have already addressed the most common issues with this phone. Find problems that are similar with yours and use the solutions we suggested. If they don’t work for you or if you need more help, then feel free to contact us through our iPhone issues questionnaire.

How to troubleshoot iPhone XR with Skype error 1603

Before troubleshooting, check your Internet connection. If your iPhone is experiencing Wi-Fi drops, slow browsing or has not Internet connection at all, then you need to work on that first. Apps like Skype do require fast and stable Internet access to work as intended. Otherwise, expect the app to fail or become shaky. If your Internet connection is fine but Skype is still not working, then you can start ruling out other culprits like software glitches. Here are some workarounds you can try on.

First solution: Quit the app then restart.

For apps that were previously working fine and then suddenly acting up, random glitches could be the trigger. To clear this out, a force close on the app can help. This means ending the app and then start it again. Here’s how it’s done:

  1. From the Home screen, swipe your finger up and then pause.
  2. Swipe right or left to navigate through apps preview.
  3. Then swipe up on the Skype card/preview to force close the application.

If you see any other background apps, end them all using the same method to prevent them from causing conflict with Skype. Once you’re done clearing Skype and other background apps, wipe all junk files from the phone memory by performing a soft reset or device restart. Here’s how:

  1. Press and hold the Side/Power button and either Volume buttons simultaneously for a few seconds.
  2. Release the buttons when the Slide to Power Off command appears and then drag the power off slider to the right.
  3. After 30 seconds, press and hold the Power/Side button again until the phone reboots.

This does not affect any saved data on the phone memory, hence backing up files won’t be necessary.

After the restart, launch Skype again and see if the error is gone. If it still shows the same error code or prompt, continue and try the next possible solutions.

Second solution: Update Skype app from the App Store.

Skype error 1603 typically occurs when updating the Skype app. Even so, if won’t hurt if you’d give it another try. To make sure you’re doing it right, refer to these standard updating procedure through the App Store.

  1. Tap to open the App Store then scroll down to Updates section.
  2. Navigate through the list of apps with pending updates.
  3. Tap the Update button next to Skype app. Doing so will install pending updates for the application.
  4. Or tap the Update All button to install all app updates at once. This button is only available if multiple app updates are available.

Installing the latest software for your iPhone can also help fix the problem if software bugs are to blame. Here’s how to check for new iOS update on your iPhone XR wirelessly:

  1. Tap Settings from the Home screen.
  2. Select General.
  3. Tap Software Update.

To install over-the-air updates, your iPhone must have stable Internet connection, ample of storage space and battery life. Then follow the onscreen instructions to download and install new firmware update on your device.

Third solution: Uninstall then reinstall Skype on your phone.

The app may not be able to work again if it’s totally corrupted. In this case, the only way to get the application back up and working properly is to reinstall it. But before that, you will need to uninstall or delete the corrupted version of the app from your phone. So here’s what you can do next.

To uninstall Skype from your Home screen, simply do these:

  1. From the Home screen, tap and hold on an app icon until the icons start jiggling.
  2. Tap the X on the Skype app icon.
  3. Read the warning prompt, and then select Delete to confirm deletion of the app.

To delete Skype from your iPhone storage, follow these steps:

  1. Tap Settings from your Home screen.
  2. Tap General.
  3. Select iPhone Storage.
  4. Locate Skype from the list.
  5. Tap to select the app. Doing so will open the App screen.
  6. From the App screen, scroll down and select the option to Delete App.
  7. Tap Delete App again when asked to confirm.

After deleting the application, restart your iPhone and then reinstall Skype from the App Store with these steps:

  1. Open the App Store.
  2. Search for Skype app
  3. Select Skype from the App Store search results.
  4. Tap the Cloud-like icon or Get button next to Skype to download and reinstall the app.

Follow the onscreen instructions to finish installing Skype app. To apply the new changes and refresh the app, give your iPhone another restart.

Fourth solution: Reset network settings on your phone.

To rule out major network problems that might have halted Skype from working, performing a reset on the phone’s network settings can also help. Doing so will clear all your network configurations, including Wi-Fi networks, Bluetooth connections, APNs, server settings and other relevant information. Complex network problems are also eliminated. If you’d give this a shot, then here’s what you should do then:

  1. Tap Settings from your Home screen.
  2. Select General.
  3. Scroll down to and then tap on Reset.
  4. Select the option to Reset network settings.
  5. If prompted, enter your passcode to proceed.
  6. Then confirm network settings reset.

Wait for your iPhone to restart by itself. That’s an indication that the reset is finished. To get back online and use online apps and services like Skype, set up Wi-Fi on your phone and then reconnect to your Wi-Fi network.

Fifth solution: Reset all settings on your phone.

Aside from a network reset, resetting all settings on the phone may also be needed if customized settings are causing the error on Skype. This is likely the case if Skype suddenly stops working after making some changes on your iPhone settings or after installing new updates. To fix the problem, you need to remove all customized settings and restore the default values and original options. Here’s how to get started:

  1. From the Home screen, tap on Settings.
  2. Select General.
  3. Scroll down to and then tap on Reset.
  4. Select the option to Reset all settings.
  5. If prompted, enter your passcode to proceed.
  6. Then confirm all settings reset.

When the reset is finished, your iPhone should reboot automatically. Then all default options and values are restored. This means you have to enable individual features and functions you want to use on your phone again.

Don’t forget to reconnect to the Internet to test and see if Skype is already working stable and the error is gone.

Seek more help

For more advanced solutions and troubleshooting methods, contact Microsoft Support. Relay the problem you’re dealing with Skype on your iPhone XR as well as then things you’ve done on your end so far. You can also reach out Skype Support directly on Twitter or visit the Skype Support page.


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