How to fix personal hotspot not working on iPhone XS Max after iOS 13.2.3 update [Troubleshooting Guide]

A personal hotspot not working on iPhone XS Max may have been due to poor cellular data connection, problem on the carrier network or a minor phone glitch. Usually, this error can be fixed easily but it could escalate to a tougher issue and simple solution won’t work. 

What you’ll find in this article are common workarounds that should help in fixing an iPhone XS max with personal hotspot not working after installing iOS 13.2.3 update. Find out more details below. 

 

Also read: Common fixes for internet connection errors on iPhone XS Max after iOS 13.2.3 update [An Overview]

 

Troubleshoot personal hotspot not working on iPhone XS Max after updating to iOS 13.2.3

Software updates like iOS 13.2.3 could bring improvements on your device. But in this digital age, it might be hard to provide a perfect software patches. Bugs and glitches will always occur after installing a new update. When Apple released iOS 13.2.3, its main function is to fix reported errors and improve system stability but few iPhone XS Max users reported that their personal hotspot are not working after updating their phones to the latest software update. If you happen to succumb to the same error on your iPhone XS Max after updating it to iOS 13.2.3, we got you covered. Follow the procedures below and see how you can deal with the problem. 

Just make sure that prior performing the steps, your cellular data is working fine since it’s going to affect the personal hotspot function if there’s an ongoing service outages or maintenance from your carrier network. You may verify this matter to them and if it is confirmed that their service is good, proceed with the troubleshooting procedures below. 

 

First solution: Reboot your iPhone XS Max. 

Restarting your device might provide an instant fix if the personal hotspot not working issue is caused by minor software glitches. Doing so allows the removal of these glitches and refresh the system. It could also clear rogue apps on your phone that might have been affecting some of its functionalities. 

You can start with a soft reset to reboot your device with these steps: 

  1. Press and hold the Power/Side button and either of the Volume buttons simultaneously for a few seconds. 
  2. Release both buttons once Slide to Power off prompt appears on the screen.
  3. Drag the Power off slider to the right to turn off your phone.
  4. After 30 seconds, press and hold the Power/Side button again until you see the Apple logo.

Performing a force restart could be an alternative option as well. Unimplemented changes from the recent software update could be expedited and might stabilized certain functions. Here’s how it’s done: 

  1. Press and release the Volume Up button quickly.
  2. Press and release the Volume Down button quickly. 
  3. Lastly, press and hold the Side button for a few seconds until you see the Apple logo.

After rebooting your device, enable cellular data and turn on personal hotspot to check if it is working already.

 

Second solution: Toggle Cellular data off and on to fix personal hotspot not working. 

Network-related connectivity errors can be fixed by refreshing connections on your device. This simple method could recalibrate their functionality and remove minor glitches that’s bringing havoc to their performance. Since personal hotspot is using cellular data, you can enable and disable this feature to refresh connections. Here’s how: 

  1. Select Settings from the Home screen. 
  2. Tap on Cellular Data
  3. Toggle the Cellular data switch to turn the feature off for a few seconds and then tap the switch again to turn it on. 

Aside from turning cellular data off and on, you can also refresh the other connections to remove conflicts and improve their functionality. You can perform a holistic refresh on all wireless connections by enabling and disabling airplane mode. Once this feature is turned on, all wireless radio connections will be cut off and turning the feature off will resume those connections. To do this, follow the steps below: 

  1. Access Settings from the Home screen. 
  2. Check Airplane mode. If toggle is currently turned on, tap on it to switch it off. If not, tap the toggle to turn it on.
  3. While the Airplane mode is enabled, perform a soft reset on your device. 
  4. Wait for your phone to go back online after the reset then access Settings > Airplane mode. Tap the switch to disable the feature. 

Once the airplane mode has been disabled, wait for the connections to be established and enable your personal hotspot to check if it works this time. 

 

Third solution: Update carrier settings on your iPhone XS Max. 

Outdated carrier settings may also affect the cellular data’s function and could cause issues like personal not working to occur. Updating your carrier settings could also remove any incompatibility issues with the new software version and might fix the issue. To check and update your carrier settings, here are the steps: 

  1. Access Settings from the Home screen. 
  2. Tap on General
  3. Select About
  4. Wait for a few seconds for the update notification to appear on your screen. If there is an available carrier update, you’ll see a pop-up option to update your carrier settings.

If the update is successful, reboot your device to implement necessary changes and monitor if this resolves the issue. 

 

Fourth solution: Reset network settings on your iPhone XS Max. 

Performing  reset network settings will remove all customized network settings on your device. If this issue has been caused by iOS overrides that alters information automatically and might invalidate them, then it could fix the personal not working problem. All network settings will be restored to their default values and options after this process. No personal information will be deleted so there’s no need to create backups beforehand. To try this out, here are the steps: 

  1. Access Settings from the Home screen. 
  2. Tap General.
  3. Scroll down to and then select Reset
  4. Tap the Reset Network Settings option.
  5. Enter your device passcode once prompted.
  6. Then tap to confirm network settings reset.

Your phone will reboot automatically after the reset is completed. Once it’s up and running, enable your Cellular data and personal hotspot. Then check if the issue has been resolved. 

 

Fifth solution: Restore your iPhone XS Max to its default factory configurations. 

Performing a factory could be your last option if none of the preceding procedures fixed the personal hotspot not working. This will remove all stubborn glitches that might have been preventing the function to work properly as it will wipe out all contents on your device and revert them to the default factory settings. Before you proceed, make sure to create backups of your important information via iTunes or iCloud beforehand. Once ready, follow these steps: 

  1. Access Settings from the Home screen. 
  2. Tap General.
  3. Scroll down to and then select Reset
  4. Tap the Erase all contents and settings option.
  5. Enter your device passcode once prompted.
  6. Then tap to confirm all settings reset.

After the reset is done, your phone will restart automatically. Set it up like a new one to use it again and enable important features. Then see if the personal hotspot feature works fine this time. 

 

Still having a personal hotspot not working on your iPhone XS Max?

If none of the solutions fixed the personal hotspot not working on your iPhone XS Max, you can escalate this matter to your carrier provider. They can provide you with additional information on how to fix the issue or reset connections on their end that could rectify it.

You can also contact Apple support to get official recommendations on how to fix personal hotspot not working on iPhone XS Max after iOS 13.2.3 update.