When an app suddenly stops working after installing a new software update, it may be due to an update bug or the app itself might be glitching. Frequent crashes may also denote a memory issue like when the device is running low on internal storage space. This however isn’t likely the case especially in new smartphones, especially those that are packed with huge storage capacity. Nonetheless, there are some factors that can make this happen, including software errors and buggy updates.
Tackled in this post is a relevant issue on the iPhone 7, in which the Pandora app doesn’t work and keeps crashing after updating to the latest iOS version. While this may not be a big deal to many people, iPhone users who are music lovers will definitely attempt to find a fix before switching to alternative services.
But before anything else, if you have another issue with your phone, drop by our troubleshooting page as we have already addressed hundreds of issues reported by the owners. Odds are that there are already existing solutions on our website or at least, there are similar problems we already fixed. So, try to find ones that are similar or related to your problem. If you need further assistance, however, feel free to contact us by filling up our iPhone issues questionnaire.
How to troubleshoot iPhone 7 with Pandora app that keeps crashing
Before you troubleshoot software problems on your iPhone 7 that might have caused the Pandora app to act up, check and ensure that your iPhone is connected to Wi-Fi and has Internet access. Pandora is an Internet radio site which denotes the need for a strong and stable Internet connection to work as expected. If your iPhone is experiencing network connectivity issues, then that’s likely the main reason why the app keeps crashing or is not working. In that case, you’ll need to deal with network problems first. Once you’ve fix the Internet connection, web-based services including Pandora app should be working fine again. Otherwise, troubleshoot your iPhone 7 software with the following walkthroughs.
First solution: Clear Pandora and background apps.
App crashes or similar errors usually occur due to random glitches either on the application or phone system (iOS). Often times, these are just minor errors that can easily be remedied by clearing and restarting the application. To clear Pandora and other background apps on your iPhone 7, follow these steps.
- Press the Home button twice quickly to launch the app switcher, containing previews of the apps you’ve recently used but not closed.
- Swipe up on the Pandora app preview to clear it.
- Do the same on the rest of the app previews to clear all background apps and stopping them from running.
Background apps are apps on standby mode. These are recently used apps but remain running in the background. While keeping background apps help in terms of multitasking, they can also cause adverse symptoms to other apps or phone system itself especially when they crash or become corrupted. If that happens, clearing background apps would be necessary.
Second solution: Restart/soft reset your iPhone 7.
Performing a soft reset or device restart is the simplest recommended solution to various types of software issues in mobile devices. If clearing the app still failed to fix the error, then you can try a device restart. Restarting the phone also dumps cache and temporary data that might have been corrupted by the new iOS update and affect other app operations. Here’s how to soft reset an iPhone 7:
- Press and hold the Power button for a few seconds until the Slide to Power Off command appears.
- Then drag the power off slider to the right to shut down your iPhone completely.
- After 30 seconds, press the Power button again until the Apple logo appears.
If your iPhone screen becomes unresponsive or frozen as the app crashes, you can carry out the alternative restart.
To do so, simultaneously press and hold the Volume Down button and Power button for at least 10 seconds then release both buttons when the Apple logo appears.
Allow your device to finish booting up and then run the Pandora app again to see if it’s already working properly. This won’t affect any data on your iPhone’s internal memory, hence won’t result to data loss.
Third solution: Update Pandora and other apps.
Some apps suddenly stop working after updating the phone’s operating to the latest version. A possible reason why this happens is because the app may no longer be compatible with the current iOS version. To make it work again, it must be updated so that it’ll meet the minimum system requirements. To check for pending app updates, particularly for Pandora music app, head over to the App Store with these steps:
- Tap the App Store icon from the Home screen.
- From the App Store main screen, tap the Updates icon at the bottom right. A list of apps with pending updates then shows up on the screen.
- Find Pandora from the list then tap the Update button next to it. Doing so will install pending update for Pandora.
- If you see multiple app updates, then you can update all apps simultaneously by hitting the Update All button on the upper right of the App Store screen.
Allow all apps to finish updating and then restart/soft reset your iPhone 7. Performing a soft reset is always recommended to ensure updates are properly implemented on the receiving apps.
Fourth solution: Reset all settings on your iPhone 7.
It’s possible that the new iOS update automatically overrides your device settings and eventually caused some apps to become erratic. Should this be the case, reverting your iPhone settings back to defaults would be necessary for you to re-configure options individually and accordingly. Here’s how to get this done:
- Tap Settings from the Home screen.
- Tap General.
- Scroll to and tap Reset.
- Select Reset all settings from the given options.
- If prompted, enter your device passcode to continue.
- Then tap to confirm settings reset.
Resetting all settings does not delete any data you’ve stored on the internal memory, so you won’t lose any critical information in the process. Just be sure to reconnect to your Wi-Fi network to use the Internet again.
After the reset, your iPhone should restart by itself. When it’s completely rebooted, you can set it up again.
Fifth solution: Delete Pandora app then install it again from the App Store.
The app might have been totally ruined or corrupted by the update and is therefore not working. This is likely what you end up with if the problem persists after exhausting all prior means to resolve the underlying cause. As resolution, delete or uninstall the Pandora app from your iPhone then download and install the latest compatible version of the app from the App Store. Here’s how:
- Tap and hold on any app icon from the Home screen.
- When the icons start to wiggle, tap the X on the corner of the Pandora icon to uninstall the app.
- If prompted, confirm action by tapping Delete.
- After deleting the app, restart your iPhone then head over to the App Store to search for, download, and install Pandora app on your device.
Perform a soft reset on your iPhone 7 when the Pandora app is successfully deleted. Then download the latest version of the app that’s compatible with the current iOS version of your device. Here’s how:
- Open the App Store.
- While on the App Store main screen, tap the Search icon (magnifying glass).
- Navigate to the Search tab and then type Pandora app for iPhone or simply key in Pandora to the search bar.
- Find and select the Pandora app from the search results.
- To download the app, tap Get and Install. You may need to enter your Apple ID password to authorize and confirm app download and installation.
- Follow the rest of the on-screen instructions to complete the app download and installation.
- Restart your iPhone 7 when the app is finished installing to clear and refresh the memory.
Reinstalling the application usually fixes everything, so Pandora app should be working properly this time. If the problem continues after exhausting all prior means, then it’s time to seek further assistance.
Seek more help
You can reach out to the Pandora Help Center to report the issue for other options and recommendations. There might be some advanced settings from within the app that needs to be modified for it to work with the recently installed iOS version.
Alternatively, you can escalate the issue to Apple Support so they can make further assessments and if necessary, push another update with the required fix patch. The problem may be due to a fatal error inflicted by the new system.
Connect with us
If you need more help with the use of certain functions and features of the Apple iPhone 7 smartphone, feel free to visit our Tutorial Page. There you can find a list of how-to contents, step-by-step tutorials, as well as answers to FAQs regarding iPhone 7. If you have other concerns or encountered some troubles while using the phone, you can reach us through this form. Just be sure to tell us more details of the problem or device issue(s) you may have and we will be more than happy to assist you further.
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