If one of your AirPods has stopped working, it can be frustrating, especially if you rely on them for daily use. Fortunately, there are several troubleshooting steps you can take to resolve the issue.
1. Check the Charge Status
Ensure both AirPods and the charging case have sufficient charge. Place both AirPods in the charging case and let them charge for at least 30 seconds. Then, open the case near your iPhone or iPad to check the charge status on your device.
2. Open the Charging Case Near Your Device
Open the charging case lid while holding it near your iPhone or iPad. This should prompt a pop-up on your screen showing the charge status of each AirPod and the case. If you don't see this pop-up, ensure Bluetooth is enabled on your device.
3. Test the AirPods
Put both AirPods in your ears and play music or a video to test if the audio is working. This simple step can often resolve the issue if it was just a temporary glitch.
4. Reset Your AirPods
If the issue persists, reset your AirPods. To do this:
- Place both AirPods in the charging case with the lid closed.
- Open the lid and hold the setup button on the back of the case for about 15 seconds until the light flashes white and then amber.
- Close the lid and then reopen it, holding the case near your iPhone or iPad to reconnect the AirPods.
5. Forget the Device
Sometimes, forgetting the AirPods from your device's Bluetooth list can help. Go to Settings > Bluetooth, find your AirPods, tap the i icon next to them, and select Forget this Device. Then, reset and reconnect your AirPods as described above.
6. Check for Debris
Inspect the microphone and speaker mesh on each AirPod for any debris or dirt. Clean the AirPods gently with a soft cloth and dry cotton swabs. Avoid using water or sharp objects.
7. Adjust Stereo Balance
Ensure the stereo balance is set correctly. Go to Settings > Accessibility > Audio/Visual and adjust the balance slider to the middle. This ensures audio plays evenly through both AirPods.
8. Clean the Charging Case
Clean the charging case as well, especially the area around the charging contacts. This can help ensure proper charging and connectivity.
9. Reset Network Settings
If the issue persists, try resetting your iPhone's network settings. Go to Settings > General > Reset > Reset Network Settings, and then try reconnecting your AirPods.
10. Update Your Device's Software
Ensure your iPhone or iPad is running the latest software. Software updates often include fixes for connectivity issues. Go to Settings > General > Software Update to check for updates.
11. Check for Physical Damage
Inspect your AirPods for any physical damage. If one AirPod is damaged, it may not work properly. Contact Apple Support if you suspect physical damage.
12. Contact Apple Support
If none of the above steps resolve the issue, contact Apple Support for further assistance. You can visit an Apple Store or contact their support team online.