How to fix notifications that play in silent mode after iOS 13 update on iPhone XS [Troubleshooting Guide] 

Notifications that play in silent mode could be one of the most annoying issues that you can get on your device. Imagine putting your phone on silent during important meetings or going to sleep but you still get them playing when you receive messages and other notifications. This could happen if there are random bugs that’s affecting some functions on your device. Software glitches from the recent software update could also add up on the causes.

Getting help on fixing this issue is made easy and available through the contents of this article. Read on and find out how you can fix the notifications that play in silent mode after iOS 13 update on iPhone XS.

Before moving on, feel free to browse through our troubleshooting pages to find potential solutions to other problems with your other Apple devices. If your iPad is in the list of our supported devices, then you can visit its exclusive troubleshooting page and find the problem that you need help dealing with. You can refer to or use our provided solutions and workarounds if needed. In the case where you’d prefer to get direct assistance from us, simply fill up our iOS issues questionnaire and hit submit to contact us.

Troubleshooting a problem on the iPhone XS notifications that play in silent mode after iOS 13 update

The following solutions are used to deal with common post-update errors that caused the iPhone notifications to play in silent mode.

First solution: Toggle the silent/ringer button then reboot your iPhone XS.

You can find the silent/ringer button at the left side of your device, just above the volume rockers. When you see the switch in red position, it means that your iPhone XS is already in silent mode. Toggle the switch to ring mode then put it back in silent mode. This should help you remove firmware crashes should the issue be caused by the phone’s hardware button. After toggling the button, perform a soft reset to reboot the device. This will provide extra help on isolating the case and remove minor software glitches. Here are the steps:

  1. Press and hold the Power/Side button and either of the Volume buttons simultaneously for a few seconds.
  2. Release both buttons once Slide to Power off prompt appears on the screen.
  3. Drag the Power off slider to the right to turn off your phone.
  4. After 30 seconds, press and hold the Power/Side button again until you see the Apple logo.

If soft reset is unsuccessful in fixing the issue, reboot your phone again but perform a force restart this time. Doing so helps in refreshing the phone’s system and clear erratic apps that might have been causing conflicts with the notifications on your device. Here’s how:

  1. Press and release the Volume Up button quickly.
  2. Press and release the Volume Down button quickly.
  3. Lastly, press and hold the Side button for a few seconds until you see the Apple logo.

Just allow your phone to reboot and perform a test by sending a text message to your own number to check if the issue has been resolved. Just make sure that your phone is on silent mode.

 

ALSO READ: How to fix an iPhone XS that keeps losing Wi-Fi signal after iOS 13 update [Troubleshooting Guide] 

 

Second solution: Check and manage DND feature on your iPhone XS.

DND or Do Not Disturb is a feature on your iPhone XS that provides you with the option to mute certain notifications. If you have set this before updating to iOS 13, it might have been altered through iOS overrides and may have caused irregularities to its designated function. Ensuring that DND features are set based on your preference, check and manage this feature with the steps that you can find below:

  1. Access Settings from the Home screen.
  2. Tap Do Not Disturb.
  3. To enable Do Not Disturb feature completely, simply toggle the switch to turn it on. Notifications for incoming calls, messages and some apps are now muted.

After ensuring that DND functions are restored, send a text message to your own device and see if the notifications still play.

 

Third solution: Reset all settings to fix your iPhone XS notifications that play in silent mode.

Invalid or misconfigured settings can bring havoc on your phone’s performance and might affect certain functions to work properly including the notification system. Your device might have incurred iOS overrides that altered some information automatically, causing notifications to play even in silent mode. To rule this out, performing reset all settings will delete all customized settings and revert them to the default values and options. If this is something that pricks your attention and you would like to give it a try, here are the steps:

  1. Access Settings from the Home screen.
  2. Tap General.
  3. Scroll down to and then select Reset.
  4. Tap the Reset All Settings option.
  5. Enter your device passcode once prompted.
  6. Then tap to confirm all settings reset.

Your phone will reboot automatically after the reset is done. Once the phone is up and running, perform a test to check if the notification issue has been resolved.

 

ALSO READ: How to fix ghost touch bug on iPhone XS after iOS 13 update [Troubleshooting Guide] 

 

Fourth solution: Restore your iPhone to its default factory configurations.

You may need to opt-in for a stronger solution if the previous methods failed in fixing the problem. Performing a factory reset is a viable solution meant to handle complex errors on the phone’s system by wiping out all contents on your device. This might be the cure on the notifications that play in silent mode issue. Should you wish to proceed, create your backups first through iTunes or iCloud then follow these steps:

  1. Access Settings from the Home screen.
  2. Tap General.
  3. Scroll down to and then select Reset.
  4. Tap the Erase all contents and settings option.
  5. Enter your device passcode once prompted.
  6. Then tap to confirm all settings reset.

After the reset is completed, your phone will restart automatically. Since your device is now restored to its default factory configurations, follow the initial setup process to use it again.

 

Fifth solution: Recover your iPhone XS via iTunes.

One of the last options that you can perform is to restore your iPhone via iTunes. This will allow you to recover previous backups that has been created prior installing iOS 13 update. Bugs on the current software should be removed and might fix the notifications problem.

In order to carry out this process, you’ll need to prepare a Mac or Windows computer with the latest iTunes installed. Also ensure that your computer runs on the latest operating system that is compatible with your iPhone XS Max. If all requirements are met, connect your device to the computer using the Apple-supplied USB/lightning cable. Then allow iTunes to sync with your iPhone and backup files, if possible. Once the backup is secured, follow these steps to put your iPhone XS Max in recovery mode and then restore iOS in iTunes:

  1. Press and release the Volume Up button quickly.
  2. Press and release the Volume Down button quickly.
  3. Then press and hold the Power/Side button once prompted with Connect to iTunes screen. Do not release the button when Apple logo appears as you will need to enter recovery mode state.
  4. Once you enter the recovery mode, you’ll see either Update or Restore option.
  5. Select Restore if you want to reinstall and download iOS on your device without erasing data.

Do not disconnect your phone and keep it connected until the entire restore process is finished.

ALSO READ: How to fix wireless charging interference or intermittent charging on iPhone X after iOS 13 update [Troubleshooting Guide] 

 

What to do if your iPhone XS iOS 13 notifications still play in silent mode?

The above procedures are typically meant to resolve a post-update iPhone problem on notifications that play in silent mode. If the problem persists after executing all the given steps, then you may also try performing a DFU mode restore. The underlying cause of the problem might be too complex that it managed to withstand the above solutions. A DFU mode restore is therefore the last option you’ve got to try to execute to rectify fatal system errors on your phone.

But if you don’t feel like troubleshooting any further, then you can just report the problem straight to the Apple support team in order to get additional inputs and official recommendations on what to do next and how to deal with such a bizarre notification bug.

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