How to fix Netflix that keeps crashing, not working on your iPhone SE after updating to iOS 11.3.1 [Troubleshooting Guide]

There are three main reasons as to why Netflix is not working on your device. These would include network connectivity issues, software issue with your device, or an issue with the Netflix app or account. If you see any error code or error message while using Netflix on your iPhone SE, take note of the error code. You can search for recommended solutions based on error code from the Netflix help center. I’ve also mapped out a few suggested workarounds and potential solutions for you to refer to should you need more inputs on how to troubleshoot the problem with your Netflix app.

Before anything else, if you have other issues with your device, try to browse through our troubleshooting page as we’ve already addressed several issues with this device. Odds are that we’ve already published a post that tackles similar problems. Try finding issues that have similar symptoms with what you currently have and feel free to use the solutions we’ve suggested. If they don’t work for you or if you still need our help, then fill up our questionnaire and hit submit to contact us.

How to troubleshoot iPhone SE with Netflix app that keeps crashing

Before you troubleshoot the app, check and ensure that your device is connected to the Internet and is not experiencing network connectivity issues like slow browsing, intermittent network connection, or no connectivity at all. Otherwise, you will need to deal with network problems first. If there is no problem with the Internet and the app is still crashing or not working, then you can go ahead and attempt to resolve the issue with any of these highlighted workarounds.

First solution: Quit the app then restart your iPhone SE.

Apps can become rogue when a new software is implemented. Symptoms can be minor but sometimes more complex that could not be remedied by simple solutions. As first possible solution, quit the errant app (Netflix) and force close any other background apps. Any of these background apps can affect other apps especially when they crash or get corrupted. So you have to rule that out too. Here’s what you should do first:

  1. Press the Home button twice quickly. Doing so will show up a list of recently used apps. These apps aren’t closed and so, they’re still running in the background.
  2. Find the Netflix app from the app’s preview and then swipe up on it.

After clearing background apps, perform a soft reset or restart your iPhone to dump cache from the internal memory and refresh the iPhone system. Here’s how it’s done:

  1. Press and hold the Power button for a few seconds until the Slide to Power Off button appears.
  2. Drag the slider to turn off your device.
  3. After 30 seconds, press the Power button again until the Apple logo appears.
  4. Alternatively, you can do a force restart by pressing and holding the Power button and Home button simultaneously for about 10 to 20 seconds and then release both buttons when the Apple logo appears.

Performing a force restart is recommended if your iPhone screen becomes unresponsive as the Netflix app crashes. It works the same as a soft reset in terms of clearing minor software glitches only that it’s carried out using the hardware keys. It also does not affect any data saved in the internal memory, hence no need for backups.


Second solution: Refresh Wi-Fi internet connection on your iPhone SE.

Sometimes, network connection would glitch after system changes are implemented. The Wi-Fi status may show Connected but your device doesn’t actually have Internet access. To clear any minor Internet glitches that might have caused errors to the Netflix app, disable Wi-Fi on your iPhone SE for a few seconds and then enable it back.

  • To do so, navigate to Settings-> Wi-Fi menu, then tap the Wi-Fi switch turn the feature off. After a few seconds, tap the switch again to turn Wi-Fi back on.

Reconnect to the Internet then launch Netflix app again to see if it is already working fine and steady.

Third solution: Update Netflix and other apps (if applicable).

Apps often require updates whenever a new software is installed. This is to keep the compatible and able to work with the current platform. If you haven’t configured your device to install updates automatically, then you need to manually check for and install pending updates for your apps including Netflix. Here’s how:

  1. Tap the App Store icon from the Home screen. Doing so will route you to the App Store main screen.
  2. Navigate to the bottom right of the screen and then tap the Updates icon. A new screen containing a list of apps with pending updates will then show up.
  3. Find Netflix from the list then tap the Update button next to it.
  4. If you see multiple applications with pending updates, tap the Update All button instead. Doing so will update all apps simultaneously.

Also check and see if the iOS 11.4 update is already available on your iPhone SE. This might contained a fix patch to address certain errors inflicted by the prior update.

To check for new iOS update on your iPhone SE, navigate to Settings-> General-> Software update menu. You should see a notification if an OTA update is available. An active Internet connection is required to check for over-the-air (OTA) updates.

If the iOS 11.4 update is already up for grabs, follow read the update details and requirements then follow the onscreen instructions to download and install the new firmware. Don’t forget to restart/soft reset your device afterwards to ensure all software changes are properly implemented.

Fourth solution: Reset all settings on your iPhone SE.

There are instances when an app suddenly stops working after an update because some settings are automatically altered and ended up causing conflicts with certain app settings. To rule this out, try to reset all settings on your iPhone SE then configure them again according to your previous preferences. Here’s how:

  1. Tap Settings from the Home screen.
  2. Tap General.
  3. Scroll to and tap Reset.
  4. Select the option to Reset all settings. This restores the default system settings without affecting data on the internal memory.
  5. If prompted, enter your device passcode to continue.
  6. Then tap the option to confirm system settings reset.

Your phone should reboot automatically when the reset is finished. By then you can start enabling necessary features and services to use them again on your device.

Fifth solution: Delete then reinstall Netflix app on your iPhone SE.

The Netflix app on your iPhone might have been totally corrupted and is therefore not working. Should this be the case, your chance of getting the app back up and working again is to delete and reinstall it. Here’s how:

  1. Tap and hold on any app icon from the Home screen.
  2. When you see the icons start to wiggle, tap X on the corner of the Netflix app.
  3. If prompted with a message, tap Delete to confirm.

Restart your device then download and install the Netflix app on your iPhone SE with these steps:

  1. Open the App Store.
  2. While on the App Store main screen, tap the Search icon (magnifying glass).
  3. Navigate to the Search tab and then type Netflix in the search bar.
  4. Find and select the Netflix app from the search results.
  5. To download the app, tap Get and Install. You may need to enter your Apple ID password to authorize and confirm app download and installation.

After successfully installing the app, launch it and test to see if it’s working fine now. If it’s not, then escalate the problem for further assistance.

Seek more help

Visit Netflix Help Center website to search for other options and possible solutions to try on if the problem persists after exhausting all prior workarounds on your end. There might be some advanced troubleshooting procedure that’s required to fix complex software errors that caused the Netflix app to continuously crash on your iPhone SE. You can also ask anyone from the Netflix Support team  to check their outage boards to ensure that the problem is not due to any service outages.

Connect with us

If you need more help with the use of certain functions and features of the new Apple iPhone 7 smartphone, feel free to visit our Tutorial Page. There you can find a list of how-to contents, step-by-step tutorials, as well as answers to FAQs regarding iPhone 7. If you have other concerns or encountered some troubles while using the phone, you can reach us through this form. Just be sure to tell us more details of the problem or device issue(s) you may have and we will be more than happy to assist you further.

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