A Netflix that keeps crashing after an update could be a sign of faulty software version. Or it could also be related to an in-app error which happens right after the installation of the new update.
Either way, this article will help you if you have an iPhone XS Max with Netflix that keeps crashing after installing iOS 13.2 update. Read further to know more about how you can deal with this issue.
Troubleshoot iPhone XS Max with Netflix that keeps crashing after iOS 13.2 update.
Many reasons could trigger an app that keeps crashing after a software update. Random bugs are among the leading causes for post-update errors. The contents that you’ll learn from this article will tackle on fixes for software-related causes that might fix the Netflix that keeps crashing on iPhone XS Max after iOS 13.2 update. So if you’re eager to use the app and watch your favorite movies and shows, follow the steps below to fix the issue.
First solution: Reboot your iPhone XS Max.
After installing the software update, your phone will normally restart. If you experience a post-update error like Netflix that keeps crashing, you might skip this process thinking that it won’t fix the problem. Performing another restart right after experiencing the issue could eliminate the minor software glitches that’s affecting some functions on your device. If you have not restarted the device yet, then follow these steps to execute a soft reset:
- Press and hold the Power/Side button and either of the Volume buttons simultaneously for a few seconds.
- Release both buttons once Slide to Power off prompt appears on the screen.
- Drag the Power off slider to the right to turn off your phone.
- After 30 seconds, press and hold the Power/Side button again until you see the Apple logo.
Another way to reboot your device is through a force restart. This process works the same way as a soft reset but it the execution is different. It will also remove rogue apps that might have been affecting the Netflix app’s performance and refresh the system. Here’s how it’s done:
- Press and release the Volume Up button quickly.
- Press and release the Volume Down button quickly.
- Lastly, press and hold the Side button for a few seconds until you see the Apple logo.
After rebooting the device, connect to your Wi-Fi network and relaunch Netflix to check if the issue has been resolved.
Second solution: Install pending app updates on your iPhone XS Max.
One way to remove incompatibility issues from the new software version that may have been affecting your phone’s performance and the Netflix app is to update the apps to their latest version. The app updates could provide improvement and stability to their performance. If you wish to perform this process, here’s how:
- From the Home screen, tap on App Store to open it.
- Tap on Today tab at the bottom.
- Then tap on the user profile icon on the top right corner of the screen.
- You should see the account details.
- Scroll down to the Available Updates section.
- Tap on Update next to the app to update individual apps.
- Tap on Update All to update all apps simultaneously.
Reboot your device once app updates are installed to implement necessary changes and refresh the system. Then check if you can use Netflix without an issue.
Third solution: Reset network settings to fix Netflix that keeps crashing.
Stable performance with online app services like Netflix are also dependent with the network settings on your device. If this information has been overridden by iOS 13.2 update, some details might have been invalidated and causing relevant symptoms to occur. To rule this out, perform reset network settings which will delete all customized network settings including iOS overrides on your device and revert them to its default values and options. The steps below will guide you on how to execute this method:
- Access Settings from the Home screen.
- Tap General.
- Scroll down to and then select Reset.
- Tap the Reset Network Settings option.
- Enter your device passcode once prompted.
- Then tap to confirm network settings reset.
An automatic restart will happen on your iPhone XS Max once the reset process is completed. Allow your phone to reboot completely then check if Netflix that keeps crashing issue has been rectified.
Fourth solution: Clear app cache on your iPhone XS Max.
Erratic apps like Netflix that keeps crashing may have been caused by infected cache on its system. Random bugs from the software update could integrate with the data and files. To remove this from the possible culprit of the issue, clear the app cache on your iPhone XS Max. This will allow a newer files and data to be stored. Here’s how it’s done:
- Access Settings from the Home screen.
- Select General.
- Tap on iPhone Storage.
- Tap on Manage Storage.
- Select a file in Documents and Data.
- Drag unwanted files to the left and click on Delete.
- Tap on Edit, then select Delete All option to wipe out all of the app’s data.
Reboot your device after clearing the app cache and then relaunch your Netflix app to see if it works as intended.
Fifth solution: Uninstall then reinstall the Netflix app on your iPhone XS Max.
If the Netflix app has been corrupted by the software bugs, it might not work properly. To deal with this issue, you’ll need to get a new app to remove those glitches that’s affecting its functionality. To do that, uninstall and then reinstall your Netflix app with these steps:
- From the Home screen, tap and hold on an app icon until the icons start jiggling.
- Tap the X on the app you want to delete.
- Select Delete to confirm the deletion of the selected app.
- Perform a restart on your iPhone.
- After the reboot process is done, open the App store from the Home screen.
- Tap on your profile icon then tap on Purchased.
- Tap the Not on This iPhone tab.
- Select the app that you want to reinstall on your device.
- If you don’t see the app from the selected tab, try switching to All tab.
Once you’ve set up your new Netflix app, use it as normal and see if it still crashes or not anymore.
Still having an iPhone XS Max with Netflix that keeps crashing?
Ensuring good internet connection can also help with your apps proper performance. If none of the solutions listed above is able to fix the problem, it might have been caused by complex system errors that needs advanced solutions. Factory reset, recovery mode restore and DFU mode restore are the other methods that you can explore and try to resolve the problem.
Apple support and Netflix app support can also provide you with official recommendations on how to fix the Netflix that keeps crashing on your iPhone XS Max. Contacting them might be beneficial as they can give you additional information to fix the problem.