How to fix Messenger that keeps crashing on iPhone XS Max after iOS 13.2 update [Troubleshooting Guide]

Getting a Messenger that keeps crashing could affect your smartphone experience. If you’ve been using Messenger app as your primary messaging platform, it might be important for you to have it working most of the time. But achieving that goal might not be easy as there are bugs just around the corner, ready to mess up your app experience.

This article has been created to answer those iPhone XS Max users that have been affected with an issue on Messenger that keeps crashing after installing iOS 13.2 update. If you’re one of them, learn how to fix the problem as you read on.

Also read: Common fixes to different Apps that keep crashing on iPhone XS Max after iOS 13.2 update [An Overview]

Troubleshoot Messenger that keeps crashing on iPhone XS Max after installing iOS 13.2

Flaws might have been associated with software updates on smartphones. They affect from the most basic functions up to the most complicated features. iOS 13.2 has been released recently to cure some errors on Apple devices but few issues have been discovered after users installed it. One of the reported errors after installing iOS 13.2 is a Messenger that keeps crashing on iPhone XS Max. The solutions can be found below. Feel free to follow them and fix the problem on your device.

 

First solution: Quit all background apps then reboot your iPhone XS Max.

Having Messenger running in the background while the software update is ongoing may cause the constant crashing problem. Bugs and glitches from the software update may have directly attacked the application making it to go rogue. Closing the background apps not only refreshes them but also removes dump cache that might have been affecting their performance. To perform this process, follow the steps below:

  1. Swipe your finger up and then pause from the Home screen.
  2. Swipe left or right to navigate through the apps preview.
  3. Then swipe up on each app’s preview to close individual background apps.

Performing a reboot after closing all background apps could also increase the chance in resolving the Messenger that keeps crashing problem. Doing so allows you to refresh and improve the phone’s system performance by clearing minor software glitches.

You can start with a soft reset to reboot your device. Here’s how:

  1. Press and hold the Power/Side button and either of the Volume buttons simultaneously for a few seconds.
  2. Release both buttons once Slide to Power off prompt appears on the screen.
  3. Drag the Power off slider to the right to turn off your phone.
  4. After 30 seconds, press and hold the Power/Side button again until you see the Apple logo.

If you want to reboot your device using a different method, force restart will be your alternative option. It provides the same benefits as a soft reset but here’s how it’s done:

  1. Press and release the Volume Up button quickly.
  2. Press and release the Volume Down button quickly.
  3. Lastly, press and hold the Side button for a few seconds until you see the Apple logo.

Once the reboot process has been completed, relaunch the Messenger app and check if the crashing issue has been resolved.

 

Second solution: Check and install pending app updates on your iPhone XS Max.

In-app errors are usually fixed by updating the apps their latest versions. Aside from fixing in-app errors, patches from these updates could also improve and stabilize the apps performance and could fix the Messenger that keeps crashing on your iPhone XS Max. Normally, app updates are being pushed through automatically but you can manually update them with the steps below:

  1. From the Home screen, tap on App Store to open it.
  2. Tap on Today tab at the bottom.
  3. Then tap on the user profile icon on the top right corner of the screen.
  4. You should see the account details.
  5. Scroll down to the Available Updates section.
  6. Tap on Update next to the app to update individual apps.
  7. Tap on Update All to update all apps simultaneously.

Reboot your phone after installing all app updates to ensure implementation of changes and refresh the system. This will also remove extra cache from the app. After restarting your device, check if Messenger is working normally.

 

Third solution: Reset network settings to fix Messenger that keeps crashing.

Invalid or incorrect network settings can affect the performance of online platforms like Messenger. If these information have been invalidated by iOS overrides, it may have caused Messenger that keeps crashing after installing iOS 13.2. Removing these overrides and invalid network settings can be done by reset network settings. Doing so will revert all customized network settings to their default values and options. If this is something that you want to give a try, here’s how:

  1. Access Settings from the Home screen.
  2. Tap General.
  3. Scroll down to and then select Reset.
  4. Tap the Reset Network Settings option.
  5. Enter your device passcode once prompted.
  6. Then tap to confirm network settings reset.

After the reset, your phone will restart automatically. Once the reboot has been completed, open Messenger and check if the issue has been rectified.

 

Fourth solution: Clear app cache on your iPhone XS Max.

Software glitches could affect the cache files on your phone. Cache are usually data store in your phone’s system so that it can be pulled faster for future use. If they have been infected with bugs from the software update, issues like crashing apps could occur. Clearing the app cache could improve the performance as it will allow new cache to be stored and remove those erratic ones. This could resolve the Messenger that keeps crashing on your iPhone XS Max. To do this procedures, execute the steps below:

  1. Access Settings from the Home screen.
  2. Select General.
  3. Tap on iPhone Storage.
  4. Tap on Manage Storage.
  5. Select a file in Documents and Data.
  6. Drag unwanted files to the left and click on Delete.
  7. Tap on Edit, then select Delete All option to wipe out all of the app’s data.

Follow the on-screen instructions to complete the process. Once cache files have been cleared, reboot your device to refresh the system then check if the issue with the Messenger is gone.

 

Fifth solution: Factory reset your iPhone XS Max.

Stubborn glitches from the recent software update may not be susceptible with simple solutions. If these glitches have escalated to complex system error, it might have been the reason why the problem persists. To rule this out, perform a factory reset to clear all contents on your device  including those tough bugs and revert them to the default factory configurations. Having said that, create backups of your important files via iTunes or iCloud beforehand. Once backups are created, perform a master reset with the steps below:

  1. Access Settings from the Home screen.
  2. Tap General.
  3. Scroll down to and then select Reset.
  4. Tap the Erase all contents and settings option.
  5. Enter your device passcode once prompted.
  6. Then tap to confirm all settings reset.

You’ll see your device restarting automatically once the reset is done. Set it up like a new one to use your iPhone XS Max again. Once everything has been setup, install Messenger and see if it works as intended.

 

Still having a Messenger that keeps crashing on your iPhone XS Max?

If the aforementioned procedures failed in fixing the Messenger that keeps crashing on your iPhone XS Max, fatal system errors might be at fault and causes this issue. Advanced solutions like recovery mode restore or DFU mode restore should come in handy when it comes to dealing with complex system glitches. You may perform them at your own risks.

If you want, you can also report this matter to Messenger app support and Apple support for further assistance. They can provide you with additional information as well as official recommendations on how to fix the Messenger that keeps crashing on iPhone XS Max after iOS 13.2 update.