It would be such a disappointment if a new software update is released but you won’t be able to get it as your phone is unable to check for updates. Few factors including internet connection problem, server errors on Apple’s end and random bugs on your device could trigger a problem while trying to update your software.
If you’ve encountered an error that says “unable to check for update” while trying to install and download iOS 13 on your iPhone XS, the contents of this article will tackle different solutions viable to fix the problem. Before performing the steps below, make sure that your iPhone is connected to a stable and fast internet connection. Read further and find out how you can resolve the issue.
If however, you are looking for a solution to a different problem, drop by our troubleshooting guide for we have already addressed the most common issues with this phone. Find problems that are similar to yours and use the solutions we suggested. If they don’t work for you or if you need more help, then feel free to contact us through our Android issues questionnaire.
First solution: Soft reset (restart) your iPhone XS.
Your phone could be prone to glitches as you use it every day. These errors could trigger minor problems and might be the reason why you’re unable to check for updates. The most common procedure that will eliminate minor glitches on your device is to perform a soft reset. Doing so will remove dump cache files that has been accumulated throughout your phone’s usage and refresh the phone’s system to provide optimum performance. This is how you execute a soft reset:
- Press and hold the Power/Side button and either of the Volume buttons simultaneously for a few seconds.
- Release both buttons once Slide to Power off prompt appears on the screen.
- Drag the Power off slider to the right to turn off your phone.
- After 30 seconds, press and hold the Power/Side button again until you see the Apple logo.
Another alternative option is to perform a force restart should soft reset is unsuccessful. This process also helps in closing erratic apps that might affect your phone’s performance. Here’s how a force restart is done:
- Press and release the Volume Up button quickly.
- Press and release the Volume Down button quickly.
- Lastly, press and hold the Side button for a few seconds until you see the Apple logo.
After successfully booting up your phone, connect to your Wi-Fi network and make sure it has a stable signal prior checking if you can now check for updates.
Second solution: Reboot Wi-Fi on your iPhone XS.
Bugs on your Wi-Fi connection may also hinder a successful checking for software updates. Network-related connectivity errors can be remedied by simply turning your Wi-Fi off and on. This very common process is applicable to people who want a quick fix with problems related to network connection errors. This how your refresh Wi-Fi connection on your phone:
- Select Settings from the Home screen.
- Tap on Wi-Fi.
- Toggle the Wi-Fi switch to turn the feature off for a few seconds and then tap the switch again to turn it on.
Other connection error that can’t be remedied by turning Wi-Fi off and on might be fixed by enabling and disabling airplane mode on your device. Doing so will cut off and then reconnect all wireless radio connections on your iPhone, allowing a quick refresh that could also remove minor connection glitches. This has been proven effective by many users. You can try it by following these steps:
- Access Settings from the Home screen.
- Check Airplane mode. If toggle is currently turned on, tap on it to switch it off. If not, tap the toggle to turn it on.
- While the Airplane mode is enabled, perform a soft reset on your device.
- Wait for your phone to go back online after the reset then access Settings > Airplane mode. Tap the switch to disable the feature.
After establishing a stable Wi-Fi connection, you may retry updating the software to see if it pushes through this time.
Third solution: Forget Wi-Fi networks on your iPhone XS.
Corrupted Wi-Fi networks can greatly affect the internet connection and might be the reason why you’re unable to get a successful software update. Removal of Wi-Fi networks saved on your iPhone XS would mean deletion of glitches that’s causing relevant symptoms to occur. Doing so will allow you to reconnect to the Wi-Fi like the first time. Here’s how to forget the Wi-Fi networks saved on your phone:
- From the Home screen, access Settings.
- Select WiFi.
- Look for the WiFi network that you want to forget then tap the information (i) icon next to the network name.
- Tap Forget This Network.
- Read the warning prompt then tap Forget to confirm.
It is also recommended to forget all Wi-Fi networks as this will help in avoiding conflicts on the current one that you’re going to use. After forgetting the networks, reopen Wi-Fi then connect your iPhone XS so that you can check if unable to check for updates issue has been resolved.
Fourth solution: Reset network settings on your iPhone XS.
Some network settings may have profoundly affected by glitches. Also, if you happen to customize some network settings on your device, there might be invalid information that has been keyed in causing software updates to fail. If this issue has occurred right after customizing network settings, it is necessary to perform reset network settings to revert them to the default values and options. Doing so will also remove errors that’s surrounding the network configurations. Here are the steps:
- Access Settings from the Home screen.
- Tap General.
- Scroll down to and then select Reset.
- Tap the Reset Network Settings option.
- Enter your device passcode once prompted.
- Then tap to confirm network settings reset.
Your phone will reboot automatically after the reset process is done. Since network settings will be restored to default configurations including Wi-Fi, you’ll need to set it up again.
Fifth solution: Perform software update via iTunes.
If all else fails and you’re still unable to check for updates on your iPhone XS, your next option is to update your software to iOS 13 via iTunes. Those bugs that’s preventing a successful update over-the-air won’t affect updates via iTunes and this might be the answer you’re looking for.
For this process to be feasible, you’ll need to secure a Mac or Windows computer with the latest iTunes installed. If you have that ready, follow these steps to update your software via iTunes:
- Using the supplied USB/Lightning cable, connect your iPhone XS to the computer then open iTunes on your computer.
- Press and release the Volume up button quickly.
- Press and release the Volume down button quickly.
- Then press and hold the Side button until you see Recovery Mode on your phone. Do not release the Side button if you’ll see the Apple logo screen as you will need to enter recovery mode to restore your device.
- Once iTunes prompts you to Restore or Update, select Update. This will allow iTunes to update the software for your device. Your phone will exit recovery mode if the update takes more than 15 minutes. If that happens, just repeat the steps to enter recovery mode again.
If this procedure is successful, wait for the update to complete before disconnecting your iPhone from the computer. On-screen prompts will tell you once software installation is done.
For some reason that your iPhone XS is still unable to check for updates to iOS 13, you might need to contact Apple support for further assistance. If there is a server maintenance ongoing, it might affect software updates. You can also verify this by accessing their website then go to Apple’s system status page.
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