How to fix iPhone XS Max that won’t connect to the App Store after iOS 13.2.3 update [Troubleshooting Guide]

An iPhone XS Max that won’t connect to the App Store might have been uncommon error that you won’t be getting most of the time. This issue has been circling around Apple users and different factors could trigger this error to come out. 

What you’ll find here are simple procedures that could help in fixing an iPhone XS Max that won’t connect to the App Store after installing iOS 13.2.3 update. If you happen to incur the same issue, feel free to follow the steps written below. 

 

Also read: Common fixes for different app issues that occurred on iPhone XS Max after iOS 13.2.3 update [An overview]

 

Troubleshoot iPhone XS Max that won’t connect to the App store after updating to iOS 13.2.3

A faulty software update could cause certain issues to occur. Recently, iPhone XS Max users reported that their device won’t connect to the App Store after installing iOS 13.2.3. Aside from random bugs from the recent software update, internet connection problems can also trigger this problem to come out. It might affect the usage of your phone since you’ll be needing the App Store to install apps and update the existing apps on your device. To fix this problem, laid out below are solutions to help you deal with an iPhone XS Max that won’t connect to the App Store after iOS 13.2.3 update.

Prior performing the steps, make sure that you’re phone is not experiencing any internet problems by checking on the other apps or browsing the Internet without an issue. If so, you may proceed performing the procedures below. 

 

First solution: Quit all background apps and reboot your iPhone XS Max. 

Many post-update errors can be fixed by simply rebooting your device. This process has been proven to terminate minor software glitches and improve your phone’s performance. It also helps in refreshing the system by removing dump cache and could expedite the implementation of changes from the recent software update. This might do the trick in fixing your iPhone XS Max that won’t connect to the App Store.

If you have not done it yet, you can reboot your device with a soft reset with these steps: 

  1. Press and hold the Power/Side button and either of the Volume buttons simultaneously for a few seconds. 
  2. Release both buttons once Slide to Power off prompt appears on the screen.
  3. Drag the Power off slider to the right to turn off your phone.
  4. After 30 seconds, press and hold the Power/Side button again until you see the Apple logo.

An alternative option will be a force restart. Here’s how: 

  1. Press and release the Volume Up button quickly.
  2. Press and release the Volume Down button quickly. 
  3. Lastly, press and hold the Side button for a few seconds until you see the Apple logo.

Once your phone has completed the reboot process, make sure that the internet connection is good then open App Store to see if the issue has been fixed. 

 

Second solution: Verify Apple ID to fix iPhone XS Max that won’t connect to the App Store. 

Incorrect Apple ID could cause relevant symptoms to occur. Changes can be inevitable during software update and iOS tends to alter some information automatically. This might have been the case why your iPhone XS Max won’t connect to the App Store after updating to iOS 13.2.3. To make sure that your device has retained the correct Apple ID information and to remove this from the possible culprit, refresh your Apple ID login credentials with these steps: 

  1. From the Home screen, access Settings.
  2. Scroll to and then tap iTunes & App Store
  3. Tap the Apple ID: [your email address set for your Apple ID].
  4. Select the option to Sign Out from the pop up menu.
  5. Head back to Settings > iTunes & App Store menu. 
  6. Tap the Apple ID: again, and then select the Sign In option with the correct Apple ID. 

After successfully logging back in, try to connect to the App Store and see if it works this time. 

 

Third solution: Reset network settings on your iPhone XS Max. 

App services that uses the Internet for their functionality could easily give in to errors if the network settings have been altered or information has been invalidated. iOS overrides might have been changing some of your phone’s settings including network settings which causes issues like won’t connect to the App Store. Reset network settings should clear all iOS overrides as well as other customized network settings and revert them to their default values and options. To execute this process, follow the steps below: 

  1. Access Settings from the Home screen. 
  2. Tap General.
  3. Scroll down to and then select Reset
  4. Tap the Reset Network Settings option.
  5. Enter your device passcode once prompted.
  6. Then tap to confirm network settings reset.

Your phone will reboot automatically once the reset is done. Setup important features like Wi-Fi as soon as it boots up then open App Store to see if it will connect already. 

 

Fourth solution: Restore your iPhone to its default factory configurations. 

If none of the previous procedures fixed your iPhone XS Max that won’t connect to the App Store, you might need to opt-in for a stronger solution. Performing a factory reset will wipe out all contents on your device including stubborn glitches that might be causing the problem and revert all information to its default factory configurations. Since your personal files and data will be affected, it is necessary to create backups via iTunes or iCloud beforehand. Once backups are created, here’s how master reset is done: 

  1. Access Settings from the Home screen. 
  2. Tap General.
  3. Scroll down to and then select Reset
  4. Tap the Erase all contents and settings option.
  5. Enter your device passcode once prompted.
  6. Then tap to confirm all settings reset.

After the reset has been completed, your phone will restart automatically. Set it up like a new one to use your phone again. After completing the initial setup process, check if the issue has been resolved. 

 

Fifth solution: Restore your iPhone XS Max on recovery mode via iTunes. 

Should the other procedures failed in fixing the problem, you might need to restore iOS on your device to remove tough glitches and fatal system errors that might have been hindering the functionality of the App Store. Performing a recovery mode restore via iTunes might be the answer we’re looking for. 

In order to carry out this process, you’ll need to prepare a Mac or Windows computer with the latest iTunes installed. Also ensure that your computer runs on the latest operating system that is compatible with your iPhone XS Max. If all requirements are met, connect your device to the computer using the Apple-supplied USB/lightning cable. Then allow iTunes to sync with your iPhone and backup files, if possible. Once the backup is secured, follow these steps to put your iPhone XS Max in recovery mode and then restore iOS in iTunes:

  1. Press and release the Volume Up button quickly.
  2. Press and release the Volume Down button quickly.
  3. Then press and hold the Power/Side button once prompted with Connect to iTunes screen. Do not release the button when Apple logo appears as you will need to enter recovery mode state.
  4. Once you enter the recovery mode, you’ll see either Update or Restore option.
  5. Select Restore if you want to reinstall and download iOS on your device without erasing data. 

Just keep your phone connected until the entire restore process is finished and do not disconnect it until you’re told to do so. 

 

Still having an iPhone XS Max that won’t connect to the App Store? 

Errors that’s surrounding after an update might escalate and might not be susceptible to simple solutions. Another advanced solution that might remove this obstinate glitch is a DFU mode restore. You can also escalate this matter to Apple support and ask for additional information as well as official recommendations on how to fix your iPhone XS Max that won’t connect to the App Store after iOS 13.2.3 update.