How to fix iPhone XS Max stuck on black or blank screen after iOS 13.2 update [Troubleshooting Guide]

Being stuck on black or blank screen after installing iOS 13.2 update might be a minor software glitch which could be fixed easily. But if this issue is caused by power malfunction or faulty hardware on your device like a corrosive battery connector, you might need to opt-in for stronger solutions.

The solutions listed in this article is meant to cure an iPhone XS Max stuck on black or blank screen after iOS 13.2 update. If you happen to be one of the affected users and that’s the reason why you ended up on this page, feel free to perform the solutions listed below.

 

Also read: Common fixes for display or screen issues on iPhone XS Max after iOS 13.2 update [An overview]

 

Troubleshoot stuck on black or blank screen after iOS 13.2 update on iPhone XS Max

Random bugs and glitches that’s coming from faulty software updates could impose serious threats on your device. Getting an issue on your iPhone XS Max that’s stuck on black or blank screen after installing iOS 13.2 might be new to you. To help you with this problem, I’ve mapped out some procedures that could cure software-related errors on your device. Before you think of rushing to the nearest service center, try these workarounds first.

 

First solution: Force restart your iPhone XS Max.

A device being attacked by errors after a software update may get an instant fix by restarting it. This process would refresh the phone’s system and kill software glitches that’s affecting the phone’s performance. Doing so can also calibrate the hardware functions and might activate the touch screen functions by removing firmware crashes. Here’s how it’s done:

  1. Press and release the Volume Up button quickly.
  2. Press and release the Volume Down button quickly.
  3. Lastly, press and hold the Side button for a few seconds until you see the Apple logo.

If you’re able to activate the phone’s screen and turn on your phone, update all apps to remove stagnant errors that could be causing the black or blank screen on your iPhone XS Max. Just follow these steps:

  1. From the Home screen, tap on App Store to open it.
  2. Tap on Today tab at the bottom.
  3. Then tap on the user profile icon on the top right corner of the screen.
  4. You should see the account details.
  5. Scroll down to the Available Updates section.
  6. Tap on Update next to the app to update individual apps.
  7. Tap on Update All to update all apps simultaneously.

Reboot your device again after installing app updates to refresh the system and implement necessary changes.

 

Second solution: Recover previous backups via iTunes for your iPhone XS Max.

If doing a force restart did not fix the issue, you might need to recover the previous backups for your iPhone XS Max. Doing so allows you to recover previous backup that was created prior getting iOS 13.2 version. This would override the current software details, removing stubborn software glitches along the process. If faulty software update is at fault on why your device got stuck on black or blank screen, then this might resolve the problem. Just prepare a Mac or Windows computer with the latest iTunes installed then follow these steps:

  1. Using the Apple-supplied USB/lightning cable, connect your iPhone to the computer that you used to synced before. Press and release the Volume Up button quickly.
  2. Press and release the Volume Down button quickly.
  3. Lastly, press and hold the Side button for a few seconds until you see the Apple logo.
  4. Open iTunes on your computer once it’s connected.
  5. From the iTunes main screen, select the Sync option.
  6. Once prompted, enter your device passcode to unlock your phone. This will backup your iPhone to the computer.
  7. Click the option to Restore iPhone from the most recent backup.
  8. Then follow the rest of the on-screen prompts to complete the process.

After restoring the previous backup, check if you’re able to activate the screen of your device.

 

Third solution: Perform recovery mode restore to fix stuck on black or blank screen.

Complex system error could occur after installing a software update and could complicate some phone’s functions. It might have prevented the screen display to communicate with the phone’s system and causing relevant symptoms to occur. Performing a recovery mode restore might help you in clearing fatal system errors on your iPhone XS Max and fix the problem.

Just use the same Mac or Windows computer with the latest iTunes installed to perform this process. Also ensure that your computer runs on the latest operating system that is compatible with your iPhone XS Max. If all requirements are met, connect your device to the computer using the Apple-supplied USB/lightning cable. Then allow iTunes to sync with your iPhone and backup files, if possible. Once the backup is secured, follow these steps to put your iPhone XS Max in recovery mode and then restore iOS in iTunes:

  1. Press and release the Volume Up button quickly.
  2. Press and release the Volume Down button quickly.
  3. Then press and hold the Power/Side button once prompted with Connect to iTunes screen. Do not release the button when Apple logo appears as you will need to enter recovery mode state.
  4. Once you enter the recovery mode, you’ll see either Update or Restore option.
  5. Select Restore if you want to reinstall and download iOS on your device without erasing data.

Do not disconnect your phone and keep it connected until the entire restore process is finished.

 

Fourth solution: Perform a DFU mode restore on your iPhone XS Max.

A Device Firmware Update (DFU) mode restore is the most in-depth type of restore that you can do to your iPhone XS Max. This will put your phone in a state where it allows your device to communicate with iTunes even when bootloader is not sync or activated. Severe post-update errors are usually resolved by correctly performing this process. Just be reminded that you can only perform this procedure given that your phone has not incurred any accidental drops or liquid damage as it could damage your phone permanently. If you’re ready, follow the steps below:

  1. Connect your iPhone XS Max to the computer using the supplied USB/Lightning cable. Once connected, open iTunes on your computer.
  2. Press and quickly release the Volume up button.
  3. Press and quickly release the Volume down button.
  4. Press and hold the Side/Power button until the screen goes black.
  5. After the screen turns black, press and hold the Volume down button while keep holding down the Power/Side button.
  6. Wait for 5 seconds then release the Power/Side button but keep holding the Volume down button until your iPhone XS Max shows up in iTunes.
  7. Release the Volume down button once you see your iPhone in iTunes then follow the rest of the on-screen instructions to start restoring your iPhone through iTunes.

Just perform a force restart to exit DFU mode. Then check if the phone is still stuck on black or blank screen.

 

Still have a stuck on black or blank screen iPhone XS Max?

Stuck on black or black screen issue might have been triggered by firmware crashes. This could also be associated with a faulty device hardware. If none of the solutions fixed the error, it might be a good time to bring your device to the nearest Apple service center in your area. Their onsite technician could check your device and provide official recommendations to fix the stuck on black or blank screen issue on iPhone XS Max after iOS 13.2 update.