How to fix iPhone XS Max not responding after iOS 13.2 update [Troubleshooting Guide]

Having an iPhone XS Max not responding after installing iOS 13.2 might be frustrating. This issue will hinder you from using your device as the screen will not respond to any commands.

If you want to fix this issue on your own and doesn’t want to go to a service center, read further to know more information. You’ll find some workarounds that should handle with a not responding issue on iPhone XS Max after iOS 13.2 update.

 

Also read: Common fixes for display or screen issues on iPhone XS Max after iOS 13.2 update [An overview]

 

Troubleshoot iPhone XS Max not responding after installing iOS 13.2

Normally, a not responding issue may be due to defective touch screen that’s preventing any commands to be received by the phone’s system. This might coincidentally occur after installing iOS 13.2 update on your iPhone XS Max. If not, random bugs may be at fault and causes certain functions to not work just like the touch screen and result to a not responding error. Find out how you can deal with software-initiated problem by performing the solutions below.

 

First solution: Force restart your iPhone XS Max.

Rogue apps could occur after installing an update and they might manifest into the phone’s system. If this happens, they might interact with certain functions and causes relevant symptoms to occur. Performing a force restart on your iPhone XS Max should clear software glitches together with the erratic apps and might fix the not responding problem on your device. To do it, follow the steps below:

  1. Press and release the Volume Up button quickly.
  2. Press and release the Volume Down button quickly.
  3. Lastly, press and hold the Side button for a few seconds until you see the Apple logo.

If the screen responds after performing the force restart, update all apps to their latest version to remove incompatibilities and cure rogue apps on the device. This will also stabilize their performance and could prevent display issues in the future. Here’s how to do it:

  1. From the Home screen, tap on App Store to open it.
  2. Tap on Today tab at the bottom.
  3. Then tap on the user profile icon on the top right corner of the screen.
  4. You should see the account details.
  5. Scroll down to the Available Updates section.
  6. Tap on Update next to the app to update individual apps.
  7. Tap on Update All to update all apps simultaneously.

After successfully updating the apps, reboot your device to implement necessary changes and remove dump cache on the system.

 

Second solution: Recover previous backups via iTunes for your iPhone XS Max.

If performing a force restart did not fix the problem, restoring your iPhone using the previous backup that has been created prior updating to iOS 13.2 might help. This will allow you to remove errors from the recent software update and if this is the first time you encountered the not responding issue on your iPhone XS Max, this might resolve the problem. To do this, prepare a Mac or Windows computer with the latest iTunes installed. Once ready, just refer to the steps below:

  1. Using the Apple-supplied USB/lightning cable, connect your iPhone to the computer that you used to synced before. Press and release the Volume Up button quickly.
  2. Press and release the Volume Down button quickly.
  3. Lastly, press and hold the Side button for a few seconds until you see the Apple logo.
  4. Open iTunes on your computer once it’s connected.
  5. From the iTunes main screen, select the Sync option.
  6. Once prompted, enter your device passcode to unlock your phone. This will backup your iPhone to the computer.
  7. Click the option to Restore iPhone from the most recent backup.
  8. Then follow the rest of the on-screen prompts to complete the process.

Once the process has been completed, disconnect the cable on your iPhone XS Max and check if the issue has been resolved.

 

Third solution: Perform recovery mode restore to fix not responding iPhone XS Max.

Complex system errors may be the reason behind the not responding iPhone XS Max. This error might have established along with random bugs from iOS 13.2 update and hinders the touch screen functionality. To handle complex system errors that’s causing display issues on your iPhone XS Max, perform a recovery mode restore procedure.

In order to carry out this process, you’ll need to prepare a Mac or Windows computer with the latest iTunes installed. Also ensure that your computer runs on the latest operating system that is compatible with your iPhone XS Max. If all requirements are met, connect your device to the computer using the Apple-supplied USB/lightning cable. Then allow iTunes to sync with your iPhone and backup files, if possible. Once the backup is secured, follow these steps to put your iPhone XS Max in recovery mode and then restore iOS in iTunes:

  1. Press and release the Volume Up button quickly.
  2. Press and release the Volume Down button quickly.
  3. Then press and hold the Power/Side button once prompted with Connect to iTunes screen. Do not release the button when Apple logo appears as you will need to enter recovery mode state.
  4. Once you enter the recovery mode, you’ll see either Update or Restore option.
  5. Select Restore if you want to reinstall and download iOS on your device without erasing data.

Do not disconnect your phone and keep it connected until the entire restore process is finished.

 

Fourth solution: Perform a DFU mode restore on your iPhone XS Max.

If none of the previous solutions worked in fixing the not responding iPhone XS Max, then you might need to opt-in for a stronger solution. The most in-depth type of restore that you can do to your iPhone XS Max is a Device Firmware Update (DFU) mode restore. This is a state where it allows your device to communicate with iTunes even when bootloader is not sync or activated. Fatal system errors that’s blocking the touch screen function and causes the not responding problem could be removed by this process. Just ensure that your device did not incur any physical damage like accidental drops or liquid damage before performing this process as it may result in a brick or permanently damaged iPhone. If you want to take risks, here’s how it’s done:

  1. Connect your iPhone XS Max to the computer using the supplied USB/Lightning cable. Once connected, open iTunes on your computer.
  2. Press and quickly release the Volume up button.
  3. Press and quickly release the Volume down button.
  4. Press and hold the Side/Power button until the screen goes black.
  5. After the screen turns black, press and hold the Volume down button while keep holding down the Power/Side button.
  6. Wait for 5 seconds then release the Power/Side button but keep holding the Volume down button until your iPhone XS Max shows up in iTunes.
  7. Release the Volume down button once you see your iPhone in iTunes then follow the rest of the on-screen instructions to start restoring your iPhone through iTunes.

Once the on-screen instructions show that the process has been completed, perform a force restart on your iPhone XS Max to exit DFU mode.

 

Still having a not responding iPhone XS Max?

If the issue persists after performing all of the solutions listed above, this error might have escalated to the core of your phone’s system. There’s also a chance that your touch screen experienced a wear-and-tear issue especially due to extended usage or extensive usage of the device. Your next step is to bring your device to the nearest Apple service center and have it checked by their onsite technician. You can also contact Apple support first to get additional information as well as official recommendation on how to fix a not responding iPhone XS Max after installing iOS 13.2 update.