Third-party apps or apps that you’ve downloaded and installed on your device receive separate updates from their respective developers. Failure to keep these apps up to date could result in random to frequent app malfunctions. This happens because they’re no longer able to meet the minimum system requirements of your device. Outdated apps are usually the first ones to act up after installing new firmware updates. When this happens, various types of in-app errors are triggered. Tackled in this post is a relevant issue on the iPhone XS iOS 13 YouTube app that can’t play videos. Read on to find out why this happens and what workarounds must be carried out to fix the problem and get YouTube app to play videos and work as intended on your phone.
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Troubleshooting iOS 13 YouTube app that can’t play videos on your iPhone XS
Carrying out the following solutions will help eliminate network-related issues and in-app errors that prevent YouTube from playing videos after the recent iOS update. Don’t forget to try playing videos on YouTube after performing each solution to determine whether or not the problem is fixed.
First solution: End YouTube and all other background apps.
Apps that were left suspended or running in the background during the update are more likely to end up crashing or acting up afterwards.
- Go to the Home screen to get started.
- Then, swipe up from the bottom of the Home screen and then pause slightly in the middle to open the App Switcher that shows up various app cards or previews of the app that are currently left running in the background.
- Swipe up on the YouTube app preview to close it.
If you see any other apps running in the background, close them all too so that none of them would cause conflicts with YouTube later on.
Second solution: Soft reset your iPhone to fix iOS 13 YouTube app that can’t play videos.
Post-update problems that involve rogue apps may also be inflicted by some minor firmware crashes. To clear this out, performing a soft reset or reboot on the phone can help. Performing a soft reset after a major firmware update is also important to apply all recent system changes properly. Thus, if you haven’t already, then soft reset your iPhone XS with these steps:
- Press and hold the Side button and either Volume button for a few seconds and then release when the Power off slider appears.
- Then, drag the slider to turn your iPhone completely off.
- After 30 seconds, press and hold the Side button again until the Apple logo appears.
Allow your iPhone to finish rebooting then reconnect to Wi-Fi internet and retry playing videos on YouTube app.
Third solution: Refresh your phone’s Internet connection.
Random internet connection errors brought by some minor iOS network bugs are also among other factors to eliminate. YouTube videos, particularly the ones with higher resolutions won’t be able to load up if your Internet connection is way too slow. Thus, the YouTube app can’t play videos. To fix these problems, refresh your Internet connection by turning Wi-Fi off and then back on again. Here’s how:
- Swipe down from the top-rightmost corner of the screen to pull up the Control Center.
- Then long press on the four icon menu.
- Tap and hold down the Wi-Fi icon to turn the feature off.
- After a few seconds, press and hold the Wi-Fi icon again to enable the feature.
Another way is to go to Settings-> Wi-Fi menu and then toggle the switch to turn the feature off and back on again.
You can also carry out the Airplane Mode trick to simultaneously restart your iPhone’s wireless functions including Wi-Fi Internet. This can also help eliminate minor Internet errors including random Wi-Fi drops that caused online apps like YouTube to stop working unexpectedly. Here’s how the Airplane Mode trick is done:
- Tap to launch the Settings app from your Home screen.
- Select Airplane Mode.
- Toggle the switch to turn Airplane Mode on. Doing so disables your phone’s wireless radios and relevant functions.
- While Airplane Mode enabled, restart your iPhone to clear out network cache.
- After it reboots, go back to Settings-> Airplane Mode menu.
- Then toggle the Airplane Mode switch to turn the feature OFF again.
- Re-enable Wi-Fi and reconnect to your Wi-Fi network to get back online and use Internet-based apps and services.
To further test your Internet connection, launch your browser app and try to navigate through different websites. Your internet is working if websites are loading up properly. By then you can launch the YouTube app and then try playing videos again.
Fourth solution: Disable app restrictions on your phone.
Another possible reason as to why apps may not be able to work as intended is due to your iPhone app restrictions that are enabled. To make sure this isn’t preventing your iPhone’s YouTube app from playing videos, check and manage restrictions through settings. Just refer to these steps:
- Tap Settings from your Home screen.
- Tap Screen Time.
- Select Content & Privacy Restrictions.
- Then toggle the switch next to it to turn the feature off.
You can also keep restrictions enabled but be sure to set some exceptions to include YouTube in the list of allowed apps. Doing so will lift any restrictions for YouTube app including downloads.
Fifth solution: Reset network settings on your phone.
Internet problems caused by network errors from the recent iOS update installation may also be main trigger. The new update might have imposed some automatic overrides that resulted in some conflicts with your recent network configurations. As a result, online apps including YouTube aren’t working properly. To fix this problem, performing a network reset is necessary. Here’s how it’s done:
- From the Home screen, tap Settings.
- Scroll to and tap General.
- Tap on Reset.
- Select the option to Reset network settings.
- Enter your passcode if prompted.
- Tap to confirm that you want to reset network settings on your iPhone.
Your iPhone restarts on its own when the reset is finished and then loads up the default network options and values. Your Wi-Fi networks are deleted so you’ll need to set up your Wi-Fi network to reconnect and get back online.
Any iOS 13 errors that are attributed to invalid network configurations are therefore rectified, if not eliminated.
Sixth solution: Update YouTube app on your iPhone.
If you haven’t configured your YouTube app to auto-update, chances are that some critical updates for the apps were not implemented. This therefore resulted in the app becoming unstable or not working as intended after implementing the latest iOS 13 platform on your device. To fix this, you can refer to these steps and install pending updates for YouTube and other apps:
- Open the App Store app.
- Tap on your Apple ID profile picture located on the top-right corner of the screen.
- Scroll down to the Pending Updates section. This section is only available if there are pending updates on your phone. A list of recent updates to your apps will then show up underneath this section.
- To apply pending updates manually, tap the Update button next to YouTube app.
- Otherwise,tap the Update All button to prompt the device to download and apply updates to your apps in the background. You will see then the recently installed updates under the Updated Recently section.
Reboot your iPhone after updating apps to ensure all new software changes are properly implemented and likewise to clear out app and system caches that contain corrupted data..
Last resort: Uninstall then reinstall YouTube app on your phone.
The YouTube app might have been totally corrupted after the update was installed and so it’s no longer able to work as it should. In cases like this, reinstalling the corrupted app is likely the only way to get it back up and working properly again. With that said, follow these steps to delete the flawed YouTube app and then download and install the latest version of the app through the App Store:
- Open the Settings app from your Home screen.
- Tap General.
- Tap iPhone Storage.
- Find YouTube from the list of apps.
- Then tap the option to Delete App.
- If prompted, tap Delete to confirm that you want to delete YouTube app from your iPhone.
- Reboot your iPhone after successfully deleting the app.
- Then open the App Store to search for and get the latest version available for your iPhone XS iOS 13.
Wait until the app is finished installing and then restart your iPhone to refresh its internal memory and operating system.
Still can’t play YouTube videos on your iPhone XS iOS 13?
The above solutions are usually the ones that are needed to eliminate minor post-update bugs that might have caused YouTube app to stop working in the iOS 13 platform. With that said, the problem should’ve been resolved after performing all the given procedures, especially after uninstalling and reinstalling the app. If it’s not, then something must have gone wrong with the YouTube channel you’re trying to access the videos from or it could be that the YouTube server itself is experiencing downtime errors. For further assistance in resolving complex in-app errors with YouTube, you can escalate the problem to Google’s YouTube support so that they’ll be notified that such a problem emerged from the recent iOS 13 update implementation. Doing will prompt the support team to investigate on it and develop a dedicated fix patch, if needed.
Escalating the problem to Apple Support is also imperative so they can tag it among other iOS 13 update bugs that needed a fix patch.
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