How to fix iPhone XS iMessage that stopped working after iOS 13 update [Troubleshooting Guide] 

iMessage is just one of the most useful features an iPhone user can benefit from having such a hefty device. With this advanced messaging platform, you can exchange messages with your families, friends, and acquaintances with any Apple devices. Although the service is regularly maintained by Apple itself, iMessage isn’t exempted from facing random flaws because of many different factors. In fact, several iPhone XS users ended up facing problems with iMessage following the recent iOS 13 implementation. Read on to find out what to do if your iPhone XS iMessage stopped working after the iOS 13 update.

Before moving on, feel free to browse through our troubleshooting pages to find potential solutions to other problems with your other Apple devices. If your iPad is in the list of our supported devices, then you can visit its exclusive troubleshooting page and find the problem that you need help dealing with. You can refer to or use our provided solutions and workarounds if needed. In the case where you’d prefer to get direct assistance from us, simply fill up our iOS issues questionnaire and hit submit to contact us.

Troubleshooting iPhone XS iMessage that stopped working in iOS 13

Prior to troubleshooting, care to check your internet connection. iMessages are sent through Wi-Fi hence your device must have a stable internet access to begin with. Also make sure that the date and time settings on your iPhone are correct. This information will be necessary for iMessage timestamps. After verifying this information, you can try applying each of these subsequent solutions.


First solution: Force close then restart messaging app.

Some users tend to keep their background apps running for multi-tasking purposes without knowing that they could get vulnerable to bugs during a software update. If the messaging app has been opened and is left open in the background while updating to iOS 13, there’s a chance that it inflicted some minor glitches. To deal with this, force close your messaging app with these steps:

  1. Swipe your finger up and then pause from the Home screen.
  2. Swipe left or right to navigate through the apps preview and look for the messaging app.
  3. Then swipe up on the app’s preview to close it.

In order to remove conflicts with the messaging app, it is also recommended to close all apps that are running in the background by following the steps. Once done, perform a soft reset on your device to remove dump cache and refresh the phone’s system. Here’s how:

  1. Press and hold the Power/Side button and either of the Volume buttons simultaneously for a few seconds.
  2. Release both buttons once Slide to Power off prompt appears on the screen.
  3. Drag the Power off slider to the right to turn off your phone.
  4. After 30 seconds, press and hold the Power/Side button again until you see the Apple logo.

Allow your phone to get proper signal before relaunching the messaging app and retry if iMessage works fine this time.

ALSO READ: How to fix iCloud authentication error on iPhone XS after iOS 13 update,  unsupported ID error [Troubleshooting Guide]


Second solution: Check and manage the date and time settings on your iPhone XS. 

As mentioned earlier, incorrect date and time settings could also affect iMessage functionality and may be the reason why it stopped working. During a major iOS update, your phone is prone to settings override. Date and time information may have been altered automatically. To ensure that your phone’s date and time settings are correct, validate the information by following the steps below:

  1. Access Settings from the Home screen.
  2. Select General.
  3. Tap on Date & Time.
  4. If necessary, tap to enable Automatic date and time settings. If automatic time and date option is already selected, try to manually set the date and time based on your time zone and location.

To check if your iPhone is showing the correct Time Zone, carry out these steps instead:

  1. Access Settings > General.
  2. Select Date & Time.
  3. Tap Time Zone.

Select the appropriate time zone and then head back to iMessage to check if it is working as intended.


Third solution: Reset network settings on your iPhone XS. 

Aside from the date and time settings, network settings can also be overridden by the recent software update. Invalid or incorrect settings could impact the performance of online services like iMessage. Should this be the reason why your iMessage stopped working, performing reset network settings will remove invalid settings by reverting them to the default values and options. This is how you reset network settings on your iPhone XS:

  1. Access Settings from the Home screen.
  2. Tap General.
  3. Scroll down to and then select Reset.
  4. Tap the Reset Network Settings option.
  5. Enter your device passcode once prompted.
  6. Then tap to confirm network settings reset.

Your phone will reset automatically after the process is completed. As soon as it’s up and running, perform a test by sending an iMessage to your own number to see if it pushes through.

ALSO READ: How to fix GPS that is not working on iPhone XS after iOS 13 update, location bug [Troubleshooting Guide]


Fourth solution: Reset all settings on your iPhone XS. 

If the iMessage issue is still unfixed after performing the previous procedures, you might be dealing with a deeper cause. It is understandable that for a smartphone to reach its optimum performance, it should have proper settings that’s aligned per function. Should the issue be caused by incorrect settings on the device, this procedure should help you clear any invalid options that might have been brought by the new software. Performing reset all settings will wipe out all customized settings on your device and restore them back to the default configurations. Should want to proceed with this procedure, simply refer to these steps:

  1. Access Settings from the Home screen.
  2. Tap General.
  3. Scroll down to and then select Reset.
  4. Tap the Reset All Settings option.
  5. Enter your device passcode once prompted.
  6. Then tap to confirm all settings reset.

Like reset network settings, this process will only clear any customized settings and will not affect your phone’s internal memory, so your personal data will not get deleted. After the reset is done, your phone will reboot automatically. Just wait for the reboot process to complete before checking if this fixes the issue on your iMessage.


Fifth solution: Sign out then sign in again on iMessage. 

To rule out account-related issues that could cause certain functions to stop working, it is best to sign out then sign in again. This will make sure that correct account details are being used on your iMessage and should help in fixing the problem. Here’s how it’s done:

  1. From the Home screen, tap on Settings.
  2. Select Messages.
  3. Go to the Send & Receive section.
  4. Tap on Apple ID:[your Apple ID/email address].
  5. Select Sign Out option.
  6. After you’ve successfully signed out from iMessage, reset or reboot your iPhone XS.

After rebooting your device, re-enter the login credentials that you’re using for your iMessage account. Make sure that correct details are being inputted. After a successful login, try using the iMessage to check if it is working fine now.

ALSO READ: How to fix ghost touch bug on iPhone XS after iOS 13 update [Troubleshooting Guide] 


Still having trouble with your iPhone XS iMessage that stopped working in iOS 13?

If the solutions I demonstrated above failed to fix your iPhone Xs iMessage that stopped working in iOS 13, your next options to try (if you wish to troubleshoot further) would be a factory reset (master reset), recovery mode restore and Device Firmware Update (DFU) mode restore. These processes are regarded best in dealing with complex system errors that could not be rectified by basic procedures. But you have to note though that these methods will erase all saved data on your iPhone storage including your personal information. To avoid ending up losing important files, be sure to create backups either via iTunes or iCloud beforehand. You can refer to a comprehensive guide on how to perform a factory reset, recovery mode restore as well as DFU mode restore on an iPhone XS found on this site’s tutorials section. Feel free to use that information if you need more help in the process.

Alternatively, you can just escalate the problem straight to Apple support so they can help you further in carrying out the required solutions, particularly the ones not included in this content.

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