How to fix iPhone X face ID error after updating to iOS 13.3 [Troubleshooting Guide]

Face ID has been one of the most innovative features implemented as a security measure for smartphones. It allows you to use  your face to unlock your smartphone. Though it is less secured compared to a fingerprint or password, Apple has designed something to enhance this feature and that is 3D face unlock. 

The recent iOS 13.3 has brought another error that triggered an iPhone X with a Face ID problem. If you have this issue on your iPhone X after installing the recent iOS update, find out how you can fix this by reading further. 

Troubleshoot iPhone X face ID not working after updating to iOS 13.3 

There are times that the Face ID feature will not work like the device has just been turned on or restarted, it has not been unlocked for more than 48 hours or the passcode has not been used to unlock the device for more than 6 days and 5 consecutive unsuccessful Face unlock attempts. But if you have been using the phone for quite a while after a reboot from the recent iOS 13.3 update and you’re not able to use the Face ID feature, then it’s time to follow the steps that have been mapped out below to possible deal with the face id that’s not working on your iPhone X. Before you perform the steps, make sure that the front camera and the sensors are not blocked by any dirt or fingerprints mark on the screen protector.

 

First solution: Power cycle your iPhone X. 

If this is the first that you’ve experienced a failure in using the Face ID unlock feature on your iPhone X, then most likely it’s due to minor software glitches that will usually surface after an update. Restarting the device should be able to handle those glitches and might resolve the Face ID problem on your iPhone X. This process will also help in expediting the implementation of changes from the recent iOS update. 

You can reboot your device by performing a soft reset with the steps below: 

  1. Press and hold the Power/Side button and either of the Volume buttons simultaneously for a few seconds. 
  2. Release both buttons once Slide to Power off prompt appears on the screen.
  3. Drag the Power off slider to the right to turn off your phone.
  4. After 30 seconds, press and hold the Power/Side button again until you see the Apple logo.

An alternative method that you can try is a force restart. If there are erratic apps that might have been causing conflicts to some features like the Face ID on your iPhone X, it should be cleared with this process. Here’s how: 

  1. Press and release the Volume Up button quickly.
  2. Press and release the Volume Down button quickly. 
  3. Lastly, press and hold the Side button for a few seconds until you see the Apple logo.

Just allow your phone to complete the reboot process and wait for a couple of minutes before trying to use the Face ID unlock feature. You can also try unlocking the device using your passcode then lock it again to try the Face ID feature. 

 

Second solution: Refresh the Face ID on your phone. 

Changes from the recent iOS update may cause incompatibilities to your Face ID feature. It may take time before it can adapt and might be the reason why it is not working. Deactivating Face ID and activating it again will allow you to refresh the details and information. This might do the trick in rectifying the problem on your iPhone X. Here’s how it’s done: 

  1. Access Settings from the Home screen. 
  2. Select Face ID & Passcode then enter the passcode when prompted. 
  3. Go to Use Face ID FOR section and then turn off the switch next to each option.
  4. If you’re using Face ID to third-party apps, tap on Other Apps and then turn off the switch next to each app. 
  5. Perform a soft reset or force restart on your iPhone X.
  6. After the reboot, go back to Settings > Face ID & Passcode
  7. Turn on the switch next to each option. 
  8. Also, tap on Other Apps and turn on the switch for each app. 

Just check if this will resolve the problem on your device. 

 

Third solution: Re-set up your Face ID on your iPhone X. 

iOS overrides could invalidate some information on your device and it might have voided the Face ID details. This might be the reason why it did not work after the software update. For this matter, delete your old Face ID information and set up a new one. Here are the steps: 

  1. Access Settings from the Home screen. 
  2. Select Face ID & Passcode then enter the passcode when prompted. 
  3. Tap the option to Reset Face ID
  4. Select the Set Up Face ID and follow the onscreen instructions to complete the setup process. 

Just restart your device after setting up your Face ID and then check if it rectifies the problem. 

 

Fourth solution: Reset all settings on your iPhone X. 

If iOS override has spread throughout the entire system, there might be some important information that has been altered which causes relevant symptoms to occur. To rule this out, perform an all settings reset to remove all customized settings including iOS overrides and revert the data to its default values and options. Here are the steps: 

  1. Access Settings from the Home screen. 
  2. Tap General.
  3. Scroll down to and then select Reset
  4. Tap the Reset All Settings option.
  5. Enter your device passcode once prompted.
  6. Then tap to confirm all settings reset. 

Your phone will reboot automatically after the reset is done. Just wait until it goes back online and check if you can use the Face ID feature this time. 

 

Fifth solution: Factory reset your iPhone X. 

The Face ID error might have escalated to a complex problem and is not susceptible to simple solutions. Performing advanced solutions like a factory reset might resolve the Face ID issue on your iPhone X. Doing so will erase all contents on your device including those tough errors and restore the original factory configurations. If you wish to give this a try, create backups of your important files via iTunes or iCloud beforehand since this will delete all personal information on your iPhone X. If you wish to proceed, execute a master reset with the steps below: 

  1. Access Settings from the Home screen. 
  2. Tap General.
  3. Scroll down to and then select Reset
  4. Tap the Erase all contents and settings option.
  5. Enter your device passcode once prompted.
  6. Then tap to confirm all settings reset.

An automatic reboot will occur once factory reset has been completed. Set up your iPhone X like a new one then check if the Face ID error is gone. 

 

Still having a Face ID problem? 

Other advanced solutions like recovery mode restore and DFU mode restore might provide a positive outcome in fixing the issue on your iPhone X. If you don’t want to take risks, you may contact Apple support or visit the nearest Apple service center in your area as they can give you some additional information as well as official recommendations in fixing the Face ID that is not working on your iPhone X after iOS 13.3 update.