Gmail is by far one of the most credible hence widely used email platforms in both Android and iOS devices. Many people would opt to use Gmail over other apps due to its stability and uncomplicated interface. Nevertheless, the Gmail app is not totally exempted from random issues. Among the common problems affecting Gmail app aside from sending and receiving errors is on random crashes. If by any chance, you would encounter a problem on the Gmail app that’s not working on your iPhone 5s, then this post might be able to help. Lined up below are potential solutions that are used to address random problems with Gmail app on the iPhone 5s smartphone. Read on and learn how to fix Gmail app that’s not working or keeps crashing on your iPhone.
Before we proceed, if you’re looking for a solution to a problem with your phone, try to browse through our troubleshooting pages to see if we support your device. If your phone is in the list of our supported devices, then go to the troubleshooting page and look for similar problems. Feel free to use our solutions and workarounds. Don’t worry it’s free. But if you still need our help, then fill up our iOS issues questionnaire and hit submit to contact us.
Troubleshooting Gmail app that’s not working on your iPhone 5s
Random in-app glitches, Internet problems, server down times, firmware crashes, incorrect settings as well as account-related issues are the common factors that can make apps like Gmail to experience random crashes and loading errors. Performing the following procedures will help eliminate each of these underlying causes. Don’t forget to run the app after performing each method to check and see how it works.
First solution: Quit the app then launch it back.
Apps that you recently used on your iPhone will stay open and running in the background unless you quit them. While keeping apps running in the background is beneficial for multitasking purposes, it can also result in random app crashes. Thus you should consider clearing all background apps, including Gmail on your iPhone 5s. Just follow these steps when you’re ready:
- Double press the Home key to launch the recent apps screen. On this screen, you will see the previews of the apps you’ve recently used but not closed.
- Flip through the app previews then find Gmail.
- Swipe up on the Gmail app preview to close the app. Do the same to clear all other background apps.
After closing all background apps, launch the Gmail app and see if it’s working already. Otherwise, continue troubleshooting and try the next possible solution to eliminate other culprits.
Second solution: Restart or soft reset your iPhone.
Random app crashes and glitches can also be due to minor firmware crashes on the device. To make sure this isn’t triggering Gmail app to stop working and keep crashing, just perform a soft reset or restart your iPhone 5s. Doing so will rectify minor system errors that cause conflicts to Gmail and any other apps. Here’s how it’s done:
- Press and hold the Power (Sleep/Wake) button on the top of the phone for a few seconds.
- Release the button when the Power Off slider appears. The iPhone will then shut down.
- After a few seconds, press and hold the Power (Sleep/Wake) button until the Apple logo appears and then release the button.
Wait for your iPhone to finish the boot sequence and once it back up and running, try launching Gmail app and see if the problem is gone.
Third solution: Install pending updates for Gmail app.
Keeping apps up-to-date is recommended to ensure they’re optimal. Similar to iOS updates, app updates also embed necessary patches to fix existing bugs that caused the app to become unstable. To install these updates, your device must have sufficient memory space and battery life. Most importantly, it must have a stable internet connection. Once you’re ready, follow these steps to install pending app updates on your iPhone 5s:
- Tap to open the App Store from your Home screen.
- From the App Store screen, scroll down to the bottom then tap the Updates tab. Doing so will open a new screen containing a list of apps with pending updates.
- To update individual apps, including Gmail, tap the Update button next to the name of the application.
- To update all apps at once, tap the Update All button on the upper-right side. This button is only visible of multiple app updates are available though.
After installing all app updates, restart your iPhone to refresh the internal memory and to apply the recent software changes.
Fourth solution: Reset network settings to fix Gmail app that’s not working.
Network-connectivity issues that caused your iPhone 5s Gmail and other online apps to stop working are the next factors to rule out if the problem isn’t resolved by the previous methods. This reset will erase all your current network settings including saved Wi-Fi networks, Bluetooth devices, APNs and other relevant information. Any associated errors are likewise rectified. If you wish to give it a shot, then here’s how it’s done:
- From the Home screen, tap Settings.
- Scroll to and tap General.
- Tap on Reset.
- Select the option to Reset network settings.
- Enter your passcode if prompted.
- Tap to confirm that you want to reset network settings on your phone.
Wait for your iPhone to finish the entire network reset process and then reboots on its own. Once it boots up, set up your Wi-Fi network to reconnect and get back online. To ensure that your iPhone has internet access, open a browser app then navigate to different websites. If you can browse through websites, open Gmail again and see if the problem is fixed.
Fifth solution: Uninstall Gmail app then reinstall it on your phone.
Another possible reason as to why Gmail app is still not working up to now is because it has been corrupted. If this is what happens, then you will need to uninstall the corrupted app so you can install it again. This is by far the only way for you to get the app back up and working properly again. Simply follow these steps to uninstall Gmail from your iPhone 5s and then reinstall it from the App Store:
- Find the Gmail app icon from the Home screen.
- Tap and hold down the app icon until all apps start to shake.
- Tap the X on the top-left corner of the Gmail app icon.
- Then tap Delete to confirm that you want to delete the app.
- Tap anywhere on the screen to stop the app icons from shaking.
After deleting Gmail, launch the App Store and find the latest version of the app to download and install on your device. Here’s how:
- Open the App Store app on your phone.
- Type Gmail app or Gmail into the search field then tap the Search icon.
- Select the correct Gmail app version for your iPhone.
- Then tap the Cloud icon or Download button to start downloading the application.
Restart your iPhone after installing Gmail to clear and refresh the internal memory. Then launch Gmail to see if it’s already working steady.
Sixth solution: Disable restrictions on your iPhone.
When enabled, restrictions can stop certain apps from loading or working properly on your device. To make sure this isn’t halting Gmail from working stable, turn of restrictions on your iPhone 5s with these steps:
- From the Home screen, tap Settings.
- Tap Screen Time.
- Tap Content & Privacy Restrictions.
- If prompted, enter the correct four-digit passcode and then confirm.
- Tap the switch next to Content & Privacy to turn the feature OFF.
App restrictions are then lifted. And with that said, all apps should now be able to load up and work as intended.
Seventh solution: Reset all settings on your iPhone.
If none of the above solutions is able to fix the problem, and your iPhone 5s Gmail app is still not working, clear out any existing settings errors that might have caused conflicts to the email application. Here’s what you should do then:
- Go to the Home screen then tap on Settings.
- Tap General.
- Scroll to and tap on Reset.
- Select the option to Reset all settings.
- Enter your device passcode if prompted.
- Then tap to confirm that you want to reset all settings on your iPhone.
Performing this reset does not affect any saved information on the internal memory. What it deletes are only your current settings including customization on the iPhone. Automatic settings overrides from software updates are likewise removed. After the reset, your phone loads up the original values and options. To use necessary features, you’ll need to enable them individually after the reset. Thus, re-enable Wi-Fi to reconnect to your Wi-Fi network, get back online and use Internet-based apps and services again.
Is your iPhone 5s Gmail app still not working, keeps crashing?
The fact that Gmail app is still not working after going through a series of troubleshooting procedures makes it an indication that the problem isn’t rectifiable on your end. There might be some complex system error with the Gmail server that caused the app to stop working. At this point, you can escalate the problem to Google’s Gmail support for more advanced troubleshooting and official recommendations. Just let them know exactly of what happened, like how your iPhone 5s Gmail app started to crash and stop working.
Connect with us
We are committed to helping our readers fix the problems with their phones as well as learn how to properly use their devices. So, if you have other issues, you may visit our troubleshooting page so you can check by yourself the articles we’ve already published that contain solutions to common problems. Also, we do create videos to demonstrate how things are done on your phone. Visit our Youtube Channel and please subscribe to it. Thanks.