How to fix iPhone 11 Pro Max Gmail that keeps crashing after iOS 13.2.3 update

While Apple has provided its very own stable email platform called Mail, many iPhone owners would still prefer to use other platforms to process emails on their iOS devices. Among the widely used alternative is the Gmail app by the internet giant. Aside from a straightforward interface, Gmail app has all the key features you need to manage emails while on the go. For as long as your iPhone is connected to the internet, you should be able to view and respond to important mails from your inbox. But despite being a very stable application, there are still instances when Gmail just couldn’t be able to work as intended. This is usually the case when network connectivity issues arise. The same thing can happen if something goes wrong with the Gmail server or like when temporary server issues transpire. Other factors that can cause Gmail app to fail and stop working are software-related issues on your phone including incorrect settings, random system glitches and post-update bugs. I’ve also mapped out a few helpful methods you can use to deal with a relevant issue on the iPhone 11 Pro Max Gmail app that suddenly keeps crashing after updating to iOS 13.2.3. Feel free to refer to this simple guide whenever you find the need to troubleshoot post-update Gmail issues on the same iOS device.

Troubleshooting an iPhone 11 Pro Gmail app that keeps crashing after the recent iOS update

Before you troubleshoot your device, open your browser app then try to access your email via gmail.com. If you don’t have any trouble accessing your email account straight from the Gmail server, that means the main email server is working and thus the problem is more likely from within your iPhone system. At this point, you can proceed and begin ruling out common software-related culprits.

 

First solution: Force close Gmail then restart your iPhone.

If you’ve left Gmail open or running in the background during the update, chances are that the app had crashed and is no longer functional. In this case, you will need to force close Gmail to restart it. Just follow these steps:

  1. Swipe up from the bottom of the screen then stop when your finger reaches the middle and pause until the app cards/previews show up.
  2. In the app switcher, swipe sideways to find the Gmail app card/preview.
  3. Swipe up on the card preview to force close the app.

If you see any other apps running in the background, repeat the same steps to end them all. This can help prevent any of these apps from interfering with Gmail the next time you launch it. After clearing all background apps, restart or soft reset your iPhone to clear out random software errors and errant cached files from the internal memory of your device. Just refer to these steps:

  1. Press and hold both the Side and Volume Up buttons for a few seconds.
  2. Release both buttons when the Slide to Power off bar appears.
  3. Swipe or drag the bar to turn your device off.
  4. After about 30 seconds, press and hold the Side button and then release when the Apple logo appears.

Allow your phone to re-establish internet connection after it restarts and once the connection becomes stable, open Gmail and see if the problem is gone. 

 

Second solution: Update Gmail app to the latest version available.

Installing the latest update for Gmail app can also help fix the problem, especially if system conflicts are the underlying cause. App updates rolled out by third-party software developers also embed some dedicated patch codes that are programmed to fix in-app problems including those inflicted by iOS bugs. To check and install pending app updates on your iPhone 11 Pro Max, simply follow these steps:

  1. From the Home screen, tap on the App Store icon to open the application.
  2. Tap on Today tab at the bottom. 
  3. Then tap on the user profile icon (Apple ID header) on the top right corner of the screen. You should see the account details. 
  4. Scroll down to the Available Updates section. 
  5. Tap on Update next to the Gmail app to install pending update for the app. 
  6. If multiple app updates are available, tap on Update All to update all apps at once.

Make sure that your iPhone is connected to the internet and has sufficient storage space to allocate new update files for your apps.

After updating your apps, give your iPhone another restart to save and apply the recent software changes.

 

Third solution: Check and manage email restrictions.

When restrictions are enabled, access to certain apps won’t be allowed. To make sure this isn’t halting Gmail from working properly on your device, follow these steps to check and manage your iPhone’s restriction settings:

  1. From the Home screen, tap Settings.
  2. Select Screen Time.
  3. Tap Content & Privacy Restrictions.
  4. If prompted, enter your Screen Time password to continue.
  5. Then toggle the switch next to Content & Privacy Restrictions to turn the feature OFF.

Restrictions for your apps will then be lifted and thus, access to all of your apps are restored. Try to launch Gmail app again while restrictions are disabled to see how it behaves. If it doesn’t crash while restrictions are lifted, go back to Settings-> Screen Time menu then re-enable Content & Privacy Restrictions to restore privacy and security for your apps but be sure to set some exceptions to Gmail app. 

 

Fourth solution: Remove your email account and then add it back.

It is also possible that your email account login was messed up by the recent update and thus your login session has been voided. To clear this out, remove your email account and then add it back manually through these steps:

  1. From the Home screen, tap Settings.
  2. Select Passwords & Accounts.
  3. Navigate to the Accounts section.
  4. Then tap to select the email account that you want to delete.
  5. Tap the option to Delete Account.
  6. Then confirm by tapping the option to Delete From My iPhone.

After deleting the email, continue with these steps to re-add your account manually:

  1. From the Home screen, tap Settings.
  2. Select Passwords & Accounts.
  3. Tap the option to Add Account.
  4. Select Google from the given options.
  5. Enter your email address, password and other required information then tap Next to continue.
  6. Select which options you’d like to sync. Among the choices are Contacts and Calendars.
  7. After making all necessary configuration, tap Save.

Your email account will then be created and is now ready for use again. To check if it’s working, launch the Gmail app and see if the problem is gone.

 

Fifth solution: Uninstall then reinstall Gmail app on your iPhone.

The worst possible reason as to why Gmail keeps crashing on your iPhone following the recent iOS update installation is that the app had become totally corrupted. This is usually what happens if the update contains some complex bugs that could ruin even the most stable application or system function on your device. In this case, uninstalling the corrupted app and then fresh installing the latest version of the app is recommended. Here’s what you should do then:

  1. Navigate to your iPhone’s Home screen to get started.
  2. Scroll to and find the app that you’d like to reinstall. In this case, locate Gmail.
  3. Tap and hold on the app icon for a few seconds. Keep holding the app icon when the pop-up menu appears and then release when the app icon starts to jiggle.
  4. Tap Delete from the warning message. 
  5. Follow the same steps to delete other apps that you’d like to reinstall.
  6. Finally, tap Done on the top-right corner of the screen once you’re done deleting apps.

After deleting the problematic Gmail app, restart or soft reset your iPhone to clear out memory cache and to refresh its system functions. When it’s finished rebooting, continue with these steps to download and install the latest version of Gmail app on your iPhone 11 Pro Max:

  1. Tap the App Store icon from the Home screen. Doing so will launch the App Store main screen.
  2. Scroll down to the bottom right corner of the screen and then tap Search.
  3. Tap the Games, Apps, Stories, and More field then type in Gmail.
  4. Tap the Search key on the onscreen keyboard to begin the search for the keyed in application.
  5. Tap the GET button on the upper-right side.
  6. Tap Install to begin installing the app. You can use your Face ID to authenticate App Store purchase, if necessary.
  7. Enter your Apple ID password to continue.
  8. Then tap the Sign In button.
  9. When the app is finished installing, tap the OPEN button to launch the application.

Then test to see if it’s still crashing or not any more.

 

Last resort: Reset all settings to fix your iPhone 11 Pro Max Gmail app that keeps crashing after the recent iOS update.

If the recent iOS update was programmed to override your phone’s current settings, there’s a good chance that some of your customized options or personal preferences ended up conflicting with the automatic overrides and thereby results in some app problems. To clear this out, follow these steps to reset all settings on your iPhone. Doing so will erase all current settings and system configurations including those that were automatically overwritten by the recent firmware update:

  1. From the Home screen, tap on Settings.
  2. Select General.
  3. Scroll down and tap on Reset.
  4. Tap Reset all settings from the given options.
  5. Enter your passcode if prompted to continue.
  6. Confirm action by tapping the option to reset all settings on your device.

Performing this reset doesn’t affect any saved information, and so there’s no need to back up files beforehand. After the reset, you can re-enable necessary features so you can use them again on your phone. Don’t forget to re-enable Wi-Fi to reconnect to your Wi-Fi network and get back online. Once you’re phone is connected, re-launch Gmail to see how it works.

What to do if your iPhone 11 Pro Gmail still keeps crashing?

If all else failed to fix the problem and that your Gmail app continues to crash on your iPhone, you may escalate the problem to Google’s Gmail Support team for further assistance in performing more advanced email troubleshooting methods. There might be some in-app settings or options that need to be re-modified to make the app work smoothly with the recent iOS platform installed on your phone. Should this be found and confirmed to be another iOS bug, either Google or Apple will be obliged to develop a dedicated fix patch. While waiting for the ultimate solution, you can switch to other platforms or use the pre-installed Mail application to process emails on your iPhone.

ALSO READ: Five post-update app problems on Apple iPhone 11 Pro Max after iOS 13.2.3 update