How to fix iMessage that stops working on your iPhone 7 after installing the latest iOS update [Troubleshooting Guide]

Post-update issues can occur on certain apps or system functions on the phone. Tackled in this post is a post-update issue affecting the iMessage function on the iPhone 7. If you just updated your iPhone to the latest iOS version and ended up with the same issue regarding iMessage that stops working, then this post may be able to help you out. Highlighted below are simple methods and potential solutions for you to try on. Read on for more detailed solutions.

But before anything else, if you have another issue with your phone, drop by our troubleshooting page as we have already addressed hundreds of issues reported by the owners. Odds are that there are already existing solutions on our website or at least, there are similar problems we already fixed. So, try to find ones that are similar or related to your problem. If you need further assistance, however, feel free to contact us by filling up our iPhone issues questionnaire.

How to troubleshoot iPhone 7 with iMessages that stopped working

Before troubleshooting, check and ensure that the date and time settings on your iPhone are correct. Also check your Internet connection. Your iPhone must have stable Internet connection either through Wi-Fi or cellular data network to keep in touch with the Apple servers and able to use Apple services including iMessage. If you’re relying on cellular data for iMessage, make sure you have ample of data allowance in your account. Your phone must also have a 3G or 4G network connection. If iMessage still won’t work after complying all these requisites, then go ahead and start troubleshooting software errors with the following workarounds.

First solution: Reboot/soft reset your iPhone 7.

There are instances when an iPhone would act weird after installing a system update as some apps go rogue. It’s also possible that the system is glitching because the new update isn’t properly implemented. Usually these issues are occurring among other minor post-update symptoms that can easily be remedied by a soft reset or iPhone restart. If you haven’t yet restarted your iPhone 7 after installing the new iOS update, then do so with these steps:

  1. Press and hold the Power button for a few seconds until the Slide to Power Off command appears.
  2. Then drag the power off slider to the right to shut down your iPhone completely.
  3. After 30 seconds, press the Power button again until the Apple logo appears.

This won’t affect your personal information and other saved files on the internal memory, therefore you don’t need to create backups beforehand.

Second solution: Turn iMessage off and on again.

Restarting iMessage function can also help clear minor errors caused by the new update, which may be halting iMessage from working on your iPhone 7. The simplest way to restart and refresh iMessage is by turning iMessage off and on shortly. Here’s how:

  1. Tap Settings from the Home screen.
  2. Tap Messages.
  3. Scroll to and tap the switch next to iMessage to turn the feature off for a few seconds.
  4. Then tap the switch again to turn iMessage back on.

This trick has already help many of those who have dealt with random iMessage errors on their respective devices including post-update symptoms.

Third solution: Clear old message threads and conversations.

You may no longer be able to send or receive further iMessages simply because the message storage is full or has already exceeded the limit. Deleting old messages can thereby fix it. Here’s how it’s done:

  1. Open a message conversation.
  2. Touch and hold the message bubble that you want to delete.
  3. Tap More.
  4. Then tap the trash icon.
  5. Select the option to Delete Message.
  6. If you want to delete all messages in a thread, tap Delete All on the upper-left corner instead.
  7. To confirm deletion of selected message(s), tap Delete Conversation.
  8. Alternatively, you can swipe left over a conversation to delete a single conversation and then tap Delete twice to confirm action.

Deleting old messages with file attachments (MMS) can also help. Any of the attached files might have been corrupted and thereby affects the messaging functions of the phone. To delete file attachments on your messages, follow these steps:

  1. Open the conversation containing old messages with attachments.
  2. Tap the blue “i” or information icon on the top-right corner.
  3. Go to Images and Attachments.
  4. Then touch and hold the image or attachment to view other options.
  5. Select Delete option to delete the selected message attachment.

After deleting old messages with attachments, restart your iPhone to clear cache from its memory. Then try and see if iMessage is already back up and working properly.

Fourth solution: Reset network settings on your iPhone 7.

Network problems including those afflicted by network settings error may also be the main reason why iMessage is not working. It’s possible that the new iOS update has automatically altered network options and results to an error. To clear this out, you can perform a network settings reset to erase the current network settings on your iPhone and then restore the default or original network configuration. Your Wi-Fi networks, Bluetooth connections, and APN settings will also be cleared in the process. Here’s how it’s done:

  1. Tap Settings from the Home screen.
  2. Tap General.
  3. Scroll to and tap Reset.
  4. Select Reset Network Settings from the given options.
  5. If prompted, enter your passcode to continue.
  6. Then tap the option to confirm network settings reset.

When the network settings reset is complete, your iPhone will restart by itself. After the restart, you will need to reconnect to your Wi-Fi network to use the Internet and network services on your iPhone 7, including iMessage.

Fifth solution: Reset all settings on your iPhone 7.

System settings reset can be considered as the next option if a network settings reset failed to fix the problem with iMessage on your iPhone 7. This reset will clear your iPhone’s current system settings without affecting any saved data on the phone memory. Any system settings conflict that might have hindered iMessage from carrying out tasks will likely be removed in the process. Here’s how it’s done:

  1. Tap Settings from the Home screen.
  2. Tap General.
  3. Scroll to and tap Reset.
  4. Select Reset All Settings from the given options.
  5. If prompted, enter your passcode to continue.
  6. Then tap Reset all settings again to confirm.

Restart your iPhone once all settings are reset and restored to defaults. Then configure individual options and turn on features you want to use.

Other options

You may consider performing a master reset to restore the default or factory settings on your iPhone 7. This can be the key to resolving the problem with iMessage especially if it’s triggered by fatal system errors from the recent iOS update.

Also care to check the current status of iMessage service on the Apple Support Status page. There may be some ongoing issues on the Apple servers are therefore iMessage is currently unavailable. To find out, visit Apple’s system status page to view a list of Apple services including iMessage. Check the status indicator next to iMessage. If it appears in green, it means iMessage is available. But if it’s gray, it denotes that the service is currently down. In this case, you have no other choice but to wait until iMessage service is back up and running again. For sure, Apple Support team is already working on a fix.

Or you may opt to escalate the problem for further troubleshooting and official recommendations. You may contact your device carrier or Apple Support for that matter.


Connect with us

If you need more help with the use of certain functions and features of the Apple iPhone 7 smartphone, feel free to visit our Tutorial Page. There you can find a list of how-to contents, step-by-step tutorials, as well as answers to FAQs regarding iPhone 7. If you have other concerns or encountered some troubles while using the phone, you can reach us through this form. Just be sure to tell us more details of the problem or device issue(s) you may have and we will be more than happy to assist you further.