How to fix Gmail that doesn’t load properly or keeps crashing on an iPhone SE after updating to iOS 11.4.1 [Troubleshooting Guide]

When it comes to post-update issues errant apps are usually emerging among the widespread concerns. Many people would say that the new update has caused their smartphones to act up but errant apps are actually the ones that trigger the device to misbehave. Apps or cached files and temporary data from the app’s memory can become corrupted after an update and this then caused the app to prompt errors and fail to work as intended. Even sturdy apps like Gmail and high-tiered iPhones can succumb into a similar post-update issue.

To give you some inputs on how to deal with these post-update issues, particularly on the special edition iPhone, I have mapped out a few helpful workarounds and potential solutions as free reference. Read on to find out what to do if Gmail app stops working, or keeps crashing after installing the iOS 11.4.1 update on your iPhone SE.

Now, before anything else, if you have other issues with your phone, make sure you drop by our troubleshooting page for we have already provided solutions to hundreds of problems reported by our readers. Odds are that we may have already provided a solution to the problem you currently have so try to find issues that are similar with yours on that page and feel free to use the solutions we suggested. If they don’t work or if you need further assistance, fill up our iPhone issues questionnaire and hit submit to contact us.

How to troubleshoot iPhone SE with Gmail app that’s not working properly

Before you troubleshoot, check and make sure that your iPhone SE is connected to the Internet. The same issues can occur when the Internet connection is not stable (intermittent) or when your iPhone has no Internet access at all. If necessary, attempt to fix network connectivity issues on your iPhone SE first. Once the Internet connection is back up and running stable, web-based apps and services including Gmail should be working fine again. Otherwise, try the following workarounds.

First solution: End/force close Gmail and background apps.

If you’ve previously used Gmail app and haven’t closed it when you install the iOS 11.4.1 update on your iPhone SE, then it’s possible that the app has crashed or become corrupted. Unless you clear the errant app, it won’t be able to load properly or may load but unstable. As resolution, force close or end Gmail app on your iPhone SE with these steps:

  1. Press the Home button twice quickly to launch the app switcher. This screen contains previews of the apps you’ve recently used but aren’t closed.
  2. Swipe up on the Gmail app preview to clear it.
  3. Swipe up on each of the remaining background apps to end them as well.

Background apps that become corrupted following the update may also be the culprit, hence they should be cleared too. Once you’re done clearing background apps, run the Gmail app again and see how it works. If the app still crashed or failed to load, try the next solution.

Second solution: Soft reset/restart your iPhone SE.

To clear cache and temporary data that might have been corrupted from the update and triggered apps like Gmail to misbehave, performing a soft reset or device restart can help. When cached files are dumped, any associated problems are likewise cleared. So here’s what you should do then:

  1. Press and hold the Power button for a few seconds until the Slide to Power Off button appears.
  2. Drag the slider to turn off your device.
  3. After 30 seconds, press the Power button again until the Apple logo appears.

If your iPhone screen becomes unresponsive as Gmail app crashes, you’ll need to do a force restart instead.

To force restart an iPhone SE, press and hold the Power button and Home button simultaneously for about 10 to 20 seconds and then release both buttons when the Apple logo appears.

Both methods won’t result to data loss as none of them affects saved data on the internal memory of your iPhone.


Third solution: Install pending update for Gmail and other apps.

Some apps may suddenly become unstable after updating a device software because it’s no longer able to meet the minimum system requirements for the platform. Note that apps must meet the minimum system requirements for them to work on a device. Otherwise, they won’t be supported. App developers usually push updates prior to or immediately after a new iOS version is rolled out. To check for any pending update for your apps including Gmail, navigate to the App Store. Here’s how:

  1. Tap the App Store icon from the Home screen. Doing so will route you to the App Store main screen.
  2. Navigate to the bottom right of the screen and then tap the Updates icon. A new screen containing a list of apps with pending updates will then show up.
  3. Find Gmail from the list then tap the Update button next to it.
  4. If you see multiple applications with pending updates, tap the Update All button instead. Doing so will update all apps simultaneously.

Restart your iPhone once all app updates are successfully installed. Doing so will refresh the internal memory and iPhone system, thus stabilizing apps and iOS.

Fourth solution: Reset network settings on your iPhone SE.

To clear network connectivity errors from the underlying cause, performing a network settings reset may help. Doing so will clear current network settings on the iPhone and restore the default values. Should there be any settings errors inflicted by the recently implemented update to iOS, that should be cleared out in the process. Here’s how a network settings reset is done on an iPhone SE:

  1. Tap Settings from the Home screen.
  2. Tap General.
  3. Scroll to and tap Reset.
  4. Select Reset network settings from the given options. This will delete all your network configurations including Wi-Fi, Bluetooth, APNs, and other relevant settings.
  5. If prompted, enter your device passcode.
  6. The tap the option to confirm network settings reset.

Your iPhone will restart by itself when the reset is finished. By then you can start setting up your Wi-Fi network and reconnect to the Internet. Once your iPhone is online, open Gmail and see if it’s now working fine and stable. If not, then consider the last option.

Fifth solution: Uninstall the errant app then install the latest version of Gmail on App Store.

Deleting the Gmail app from your iPhone would be your last resort if the problem continues after exhausting all prior procedures. The app might have been totally corrupted and no longer functional. And the only way to make it work is to reinstall the app. But this likewise denotes the need to delete the erratic Gmail app first. Here’s how:

  1. Tap and hold on any app icon from the Home screen.
  2. When you see the icons start to wiggle, tap X on the corner of the Gmail app.
  3. If prompted with a message, tap Delete to confirm.

Restart your device then download and install the Gmail app from the App Store with these steps:

  1. Open the App Store.
  2. While on the App Store main screen, tap the Search icon (magnifying glass).
  3. Navigate to the Search tab and then type Gmail in the search bar.
  4. Find and select the Gmail app from the search results.
  5. To download the app, tap Get and Install. You may need to enter your Apple ID password to authorize and confirm app download and installation.

Wait until the Gmail app is finished installing and then restart your iPhone. The app should be working properly by then, unless something’s wrong with Google’s Gmail system.

Seek more help

For other options and further assistance in performing more advanced troubleshooting with the Gmail app, you can reach out to the Google Help Center or Google-Gmail Support team. Be sure to let them know of what exactly had transpired so they’ll have a hint on what went wrong and what to do next. While waiting for Google to fix the issue, you can switch back to using the stock Mail app in order to keep posted on what’s new in your inbox and reply to important emails. While the stock email app may not integrate some cool functions the Gmail app has, the Mail app is surely functional and stable.

Connect with us

If you need more help with the use of certain functions and features of the Apple iPhone SE smartphone, feel free to visit our Tutorial Page. There you can find a list of how-to contents, step-by-step tutorials, as well as answers to FAQs regarding iPhone SE. If you have other concerns or encountered some troubles while using the phone, you can reach us through this form. Just be sure to tell us more details of the problem or device issue(s) you may have and we will be more than happy to assist you further.

Posts you may also like to read: