Welcome to the 6th part in our series of troubleshooting articles dedicated to the iPhone 6. We have already tackled quite a number of issues concerning this device in our previous posts. If you would like to check them then this link.
In this latest installment of the series we will deal with new issues owners of this device are facing. The phone itself doesn’t really have much problems however just like any other electronic device some issues do pop up which is what we will tackle. We provide our readers solutions to any concern that they may have with their phone.
If you own an iPhone 6 or any other iPhone model for that matter then feel free to send us an email at [email protected] regarding any issues you are facing with your phone. We will be more than happy to help you with that. This is a free service we are offering with no strings attached. We however ask that when you do send us an email try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given to you.
iPhone 6 Notification Bar Not Working
Problem: I am having problem with my notifications bar and control centre bar. It doesn’t work with sliding my fingers on the screen and when I restart the phone it works properly but again after few days the problem persist? My phone is an iphone 6 8.1.3
Solution: If the notification bar of your phone is not working properly and only works if you restart your device then try doing a reset. Just press and hold both the Sleep/Wake and Home buttons for at least 10 seconds, until you see the Apple logo.
If the issue persists then I suggest you erase your phone then set it up as a new device. You will need to back up your data first before performing this procedure.
To erase your phone go to Settings > General > Reset > Erase All Content and Settings. Once this is done you will see a screen to setup your phone. Follow the onscreen instruction to setup your phone as a new device.
If you are still experiencing the same problem after performing the above steps then you need to bring your phone to the nearest Apple Store for servicing.
iPhone 6 Does Not Turn On
Problem: My iPhone 6 128gb was plugged into the wall and playing music. It was on about 24% and charging. I was not touching or using the phone and then the music suddenly stopped. I went over to see my phone and it was not on. So i tried to turn it on and the apple logo showed up for 3 seconds and then disappeared and all that was left was a blank black (backlit) screen. Nothing progressed from that. So i tried to hard reset it (Hold home and power button) and it just did the same thing (Apple logo showing for 3 seconds then disappearing). I have had this iPhone for 2 months. Never had anything like this happen to it before. It would only show the apple logo when plugged into the wall, and my computer (windows 8 and 7) would not pick it up either in My Computer or iTunes. The only thing that worked was if i put it in DFU mode which was when it is plugged into my computer with iTunes open and then hold both HOME and POWER buttons for 5 seconds then hold HOME button for 10 seconds. It only allows me to restore my phone to factory settings. Now the thing is, i need to get my data off that iPhone. I need to get everything off it, but preferably the camera roll, messages and call history. I do not have iCloud enabled for some reason and my latest backup is 2 months old. And before you ask why i don’t have a recent back up it’s because i take care of my phone and do not expect it to stop working all by itself without me doing anything to it. Can anyone help me get the information off? What could have happened to it? What could be the issue?
Solution: The first thing that you should do right now is to try to turn on your phone so that you can recover your data. Try connecting your phone to the wall charger for at least 10 minutes. If you still can’t turn on the phone then your only other option is to restore your phone to factory settings in DFU mode. Unfortunately, if you do this then you will lose your phone data.
iPhone 6 Headphone Jack Loose
Problem: The iPhone 6 jack has too much tolerance and 1/2 the headphones I own cause cut outs or music to stops playing. In addition Siri will sometimes engage erroneously do to the movement in the headphone jack. I tried and iPhone 5 and all of my jacks fit very snug without any issues. The problem appears to be that the iPhone 6 jack was designed to allow rotation of the connector and this is a problem for a number of headphones.
Solution: Several owners of this phone who have experienced this very same problem say that pushing the headphones in until you feel it snap in solves the problem. The reason why there is tolerance or room to wiggle is that the headphones have not been connected properly.
If however you can’t push the headphones in any further in then this may already be a hardware related issue. Bring your phone to the nearest Apple Store for checking.
iPhone 6 Red/Blue Screen Of Death During Skype Calls
Problem: Hi there, I have a new iPhone 6, 64GB, iOS 8.1 3 for a week now and it worked fine. Today during Skype call it crashed and now crashes all the time when i make Skype calls – red or blue screen, then restarts. Everything else works fine.. from what I read on forums this problem can get worse. Should I wait till gets worse or go straight to service center? I didn’t get Apple Care and don’t want to waste money on a check which will not fix anything.
Solution: You should try to uninstall the Skype app then install it again. This will usually resolve the issue is the problem is app related. If the issue persists then back up your phone data then erase your phone and set it up as a new device. To erase your phone go to Settings > General > Reset > Erase All Content and Settings.
If the issue persists then bring your phone to the nearest Apple Store. As long as your phone I still under warranty you won’t pay any service charge.
iPhone 6 Restore From iCloud Takes A Long Time
Problem: Bought new iPhone 6 and the restore from the iCloud has been going for over 6 hours and still hasn’t finished. Any advice?
Solution: Restoring your data from the iCloud could take quite some time. Depending on various factors such as Internet speed, location, and the amount of data, the average restore process will take around 2 hours per gigabyte of data to complete.
iPhone 6 Call Volume Issue
Problem: i can’t hear anything from my iphone 6 it has been 40days since i bought my iphone , i tried out all the steps i have found online like noise cancellation and hear aids etc but no use will apple replace it with a new iphone or will they repair my iphone guys please some one out there help me
Solution: Make sure to follow the troubleshooting steps listed below which is to be done when you can’t hear your calls.
- Go to Settings > Sounds and drag the Ringer And Alerts slider to turn the volume up.
- If you can hear sound from the speaker, then the speaker works. Continue with these steps to find the setting or switch that’s affecting the sound.
- Make sure the Ring/Silent switch is set to ring. If you can see orange, it’s set to silent.
- Restart your device.
- Open an app that has music or sound effects. Adjust the volume with the volume buttons or the slider in Control Center.
- Go to Settings > Bluetooth and turn off Bluetooth.
- If there’s still no sound, connect a headset. If you can hear sound through the headset, remove it and clear any dust or debris from the headset jack of your device.
- If the device is in a case, make sure that the case doesn’t block the speaker.
- Use a brush to gently clear any debris from the speaker and Lightning connector (or 30-pin dock connector). The brush should be clean and dry and have soft bristles.
- Update your device to the latest version of iOS.
If the problem persists then bring your phone to the nearest Apple Store for servicing.
iPhone 6 Blurry Photos
Problem: Every time i turn my camera on to take a photo of something that whole screen goes blurry, I’ve tried restarting my phone but it hasn’t changed, it was working perfectly last night but today when i tried to take a photo of my formal dress it was all blurry? What do i do to fix this problem?
Solution: Here’s what you need to do if your photos come out blurry.
- Make sure that the camera lens is clean. If you need to clean the lens, use a microfiber cloth. If you see dirt or debris inside the lens, take your device to an Apple Retail Store or Authorized Service Provider for more help.
- Make sure that there’s nothing blocking the camera lens. If you’re using a case, try removing it.
- With iPhone 6 Plus, a metallic case or magnetic lens could interfere with optical image stabilization. If you have a metallic case or magnetic lens attachment, try taking a picture without it. Then compare the quality.
- Adjust the focus by tapping on the person or object in the preview screen. You’ll see the screen pulse or briefly go in and out of focus as the camera adjusts. In photo mode, try to stay steady when adjusting the focus. If you move too far in any direction, the camera will automatically refocus to the center. In video mode, you can adjust the focus before you begin recording.
- If the color seems too bright, or you see double-exposures of moving objects, make sure that HDR is set to Auto or Off. Tap HDR at the top of the screen to choose a different setting.
iPhone 6 Heavy Data Usage
Problem: I bought my iPhone 6 in the States late last year – unlocked and sim free. While in the states on a pre pay sim, data use was as expected, I am not a heavy data user on my phone. Back in Europe, I used my Belgian pre pay sim with much the same result as the USA – no unusual data use. Get to England and put my Vodafon pre pay sim in and my data gets munched up before I know what is happening – 500mb gone in less than two days. I always keep my apps closed when not in use, don’t use cloud, all software is up to date. My gut feeling is that the data use is only high on the UK sim. I have read lots of other comments about this problem from worldwide users but none give a definitive resolution, some blaming carrier updates, others suggesting resetting the phones from scratch. I spoke with vodafone who gave me some credit back on my data account (strangely enough – without me even asking for it or suggesting it) and have tried a phone reset but am now worried about putting the UK sim back in. The phone can easily munch through my data allowance AND an additional 10-15 pounds per day in extra data. Does anyone have any ideas or simimlar experiences
Solution: The best way to pinpoint what exactly is using the most data is to view the data usage of your phone. To do this tap Settings > Cellular. Here you will see a list of apps and their data usage. If you see an app that is using up most of your data then you have the option to turn it off.
iPhone 6 Heats Up/ Battery Drain When Connected To Wi-Fi
Problem: I purchased an iphone 6+ a month ago and found out that upon normal internet browsing using Wifi, the phone generates an uncomfortable and extreme amount of heat on the upper right corner of the phone. I turned off all location services and only have iCloud services running. Initially fearing that this might be an issue with the restore for my previola backup, I set up the phone from scratch and noticed the same issue. I find it extremely weird that Wifi internet browsing could generate so much heat. I have even tried resetting network settings to no avail. Then I tried not connecting to any Wifi router & purely use my 3G & LTE connection. To my surprise, despite heavy Internet use, FB browsing, the phone was only warm at most and I gained almost 50% more battery time than on Wifi. Anyone of you seeing similar characteristics? I am getting consistent good battery life at acceptable heat levels by using LTE. FYI – I noticed this issue on iOS 8.1.2 (original firmware that came with my phone) and see no improvement after upgrading to 8.1.3.
Solution: This is indeed quite strange since it is the 3G/LTE data connection that generally makes your phone hot. Have you tried connecting your phone to a different Wi-Fi connection to see if it heats up? If it doesn’t then there may be something wrong with your current wireless connection. Try to check your router settings for anything unusual.
Engage with us
If you have any concerns regarding your iPhone feel free to email us at [email protected]. We will provide you with free technical support regarding the issue you are facing with your device. Just make sure to provide as much detail as possible so that we can make an accurate diagnosis.