How to fix cellular data that is not working on iPhone XS after iOS 13 update [Troubleshooting Guide] 

Having trouble with your iPhone XS cellular data that’s not working in iOS 13? If so, then this post might be able to help fix the problem. Read on and get help.

Cellular data plays a vital role on smartphones these days, particularly as an alternative to unavailable Wi-Fi network. It allows you to connect to the Internet on your phone while in an area that Wi-Fi connection is not accessible.

However, it’s usability can also be hindered by some factors from software glitches to cellular account problems. Server maintenance and upgrades from your network provider could also inflict similar errors when using Cellular data on your device. Addressed in this post is a relevant issue on the iPhone XS cellular data that’s not working after the iOS 13 update. I’ve also mapped out a few common fixes to assist you further whenever you need more help in troubleshooting the same problem. Read on to find out how to deal with cellular data issues on your iPhone XS following an iOS update installation.

Troubleshooting iPhone XS cellular data that’s not working in iOS 13

The following procedures will help you rule out common factors that can cause cellular data errors to occur on  your iPhone following an iOS update implementation. Try each of these solutions before contacting your network service provider. Before you begin, check and ensure that your iPhone is getting a stable cellular network signal. You won’t be able to use cellular services on your device if cellular signal problems are transpiring. In this case, you will need to deal with network signal issues first. If the signal is good but cellular data still failed, then you can go ahead and start troubleshooting your device.

First solution: Toggle Airplane mode on and off.

If you’re one of those people who wants an easy and quick fix for the cellular data issue, then this method will work best for you. Enabling and disabling airplane mode allows you to refresh connections on your device, eliminating those minor connectivity glitches that might have been causing the cellular data that is not working on your iPhone XS. You can toggle the airplane mode on and off with these steps:

  1. Access Settings from the Home screen.
  2. Check Airplane mode. If toggle is currently turned on, tap on it to switch it off. If not, tap the toggle to turn it on.
  3. While the Airplane mode is enabled, perform a soft reset on your device.
  4. Wait for your phone to go back online after the reset then access Settings > Airplane mode. Tap the switch to disable the feature.

For your reference, soft reset is performed this way:

  1. Press and hold the Power/Side button and either of the Volume buttons simultaneously for a few seconds.
  2. Release both buttons once Slide to Power off prompt appears on the screen.
  3. Drag the Power off slider to the right to turn off your phone.
  4. After 30 seconds, press and hold the Power/Side button again until you see the Apple logo.

This process will not delete any personal information on your device, so they should remain intact. Once connections are back online, check if the cellular data on your iPhone XS is working as intended.

Second solution: Refresh Cellular data on your iPhone XS.

If toggling airplane mode on and off did not fix the problem, we can work straight at the function itself. This process removes network-connectivity errors that might be provoking the cellular data function to not work properly. The problem should be fixed if those are the main triggers why this issue occurs. Just follow the steps below to turn cellular data off and on:

  1. Select Settings from the Home screen.
  2. Tap on Cellular Data.
  3. Toggle the Cellular Data switch to turn the feature off for a few seconds and then tap the switch again to turn it on.

Just allow cellular data connection to be established before checking if it is working as intended.

Third solution: Check for pending carrier updates.

Carrier updates are usually provided to fix errors and enhance certain functions that is supported by your carrier like cellular data. Also, outdated carrier settings may not work well with iOS 13 causing cellular data to not work after the update and updating carrier settings may resolve the issue. Some carrier updates are being pushed through automatically, however, you can manually check for pending carrier updates with these steps:

  1. Access Settings from the Home screen.
  2. Tap on General.
  3. Select About.
  4. Wait for a few seconds for the update notification to appear on your screen. If there is an available carrier update, you’ll see a pop-up option to update your carrier settings.

Just follow the on-screen instructions to complete the installation process. Aside from the carrier settings, you may want to check for a software update. Apple recently released a follow up software version that fixes a couple of reported issues. This might enhance the chance of fixing the cellular data problem. Just access Settings-> General-> Software Update menu then follow the on-screen prompts to start downloading the update file on your device.

When the update is finished, reboot your iPhone to implement the new system changes along with the integrated bug fixes.

Fourth solution: Reset network settings on your iPhone XS to fix cellular data that’s not working in iOS 13. 

iOS override has been a norm during major software update like iOS 13. Majority of attacked settings dwells on network settings as they’re one of the most vulnerable information that can be altered easily. Also, if you’re fond of customizing settings on your device, you might have accidentally set some settings incorrectly and causes relevant symptoms to occur. Performing reset network settings will remove all customized network settings including those iOS overrides and revert them to the default values and options. If this is something that you want to try, here’s how:

  1. Access Settings from the Home screen.
  2. Tap General.
  3. Scroll down to and then select Reset.
  4. Tap the Reset Network Settings option.
  5. Enter your device passcode once prompted.
  6. Then tap to confirm network settings reset.

You’ll see your device reboot automatically after the reset process is done. Just allow for a complete reboot then test if the issue has been rectified.

Fifth solution: Restore your iPhone XS to its default factory settings. 

Fatal software errors that causes discrepancies to some functions on your device like the cellular data that is not working may not be viable for simple solutions. If that’s the main reason why you’re still getting the problem up to this point, restoring your iPhone XS to its default factory settings might help you out. Doing so allows a full wipe out of contents on your device, including those stubborn glitches that may have been creating a block on the cellular data’s functionality and restores the default factory configurations. As this will also delete the phone’s internal memory, you may create backups of your important files via iCloud or iTunes before executing the steps. If backups are created, here’s how it’s done:

  1. Access Settings from the Home screen.
  2. Tap General.
  3. Scroll down to and then select Reset.
  4. Tap the Erase all contents and settings option.
  5. Enter your device passcode once prompted.
  6. Then tap to confirm all settings reset.

After the factory reset is completed, your iPhone XS will reboot automatically. Simply follow the initial setup process to use your iPhone again. You may utilize the initial setup wizard to make things easy. After setting up the device, enable your cellular data to check if it is working or not.

What to do next if your iPhone XS cellular data is still not working in iOS 13?

So you’ve tried all the given procedures but to no avail. If this is how you ended up after performing basic troubleshooting, then that could be an indication that you’re dealing with a complex post-update problem. And this is when you should consider performing more advanced solutions such as recovery mode restore and DFU mode restore.

Restoring iOS usually renders positive outcomes when dealing with major system flaws including complex iOS bugs. But the main downside is that you could lose some critical information afterwards, considering that these methods will wipe everything from your device. Should you wish to go on and troubleshoot further, then you can try restoring your iPhone in recovery mode first.

If possible, back up your iPhone data to iTunes beforehand. You can refer to a step-by-step guide on how to restore an iPhone XS in recovery mode as well as how to perform a DFU mode restore, posted in the tutorials section of this site.

If you choose to play safe and decided to stop troubleshooting, then you can just escalate the problem to your iPhone carrier or contact Apple support for further suggestions.

 

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