How to fix Caller ID that stopped working on your Apple iPhone XR after installing an iOS update [Troubleshooting Guide]

Caller ID is an important feature for security and privacy purposes. Apple devices like the new iPhone XR have more advanced Caller ID system and enabling the feature is the key to get started. If ever you find trouble with Caller ID on your iPhone XR following an iOS update installation, then this post highlights a few helpful procedures that would help you rule out post-update bugs. Read on for more information.

If you are using a third-party caller ID app, then you may need to force close the app and then restart it first. The app might have just gone rogue after the recent platform changes and therefore needs a refresh.

If you have other problems however, visit our troubleshooting page as we’ve already addressed some of the most common issues with this device. Browse through the page to find issues that are similar with yours and feel free to use the solutions we suggested. If you still need our help, fill up our questionnaire and hit submit to contact us.

First solution: Check and manage date and time settings.

Date and time information are vital for call logs. Thus, having incorrect date and time settings on the phone can also cause conflict to Phone app functions, particularly Caller ID. Some updates override the iPhone settings and so your previous date and time configurations might have been modified and eventually resulted to this problem. To clear this out, follow these steps to view and manage date and time settings on your iPhone XR:

  1. From the Home screen, tap on Settings.
  2. Select General.
  3. Tap Date & Time.
  4. Select the option to Set Automatically.

Doing so will command the device to use the date and time information based on your current location and time zone.

Second solution: Turn Caller ID off and then on again.

Like any other iOS features, Caller ID can also become unstable after a system update. Oftentimes, the transpiring symptoms are just minor and therefore easily remedied by restart the erratic feature. That being said, turn Caller ID off and back on with these steps:

  1. Tap Settings from your Home screen.
  2. Scroll to and then tap Phone.
  3. From the Phone menu, select the option to Show My Caller ID.
  4. Toggle the switch next to Show My Caller ID to turn the feature Off.
  5. Then, head back to Settings-> Phone menu, then turn ON the option to Show My Caller ID. Simply toggle the same switch you toggled when turning off the feature.

After re-enabling Caller ID, force restart your iPhone XR to clear out all corrupted apps and services that caused conflict to the caller ID system of your phone. To force restart an iPhone XR, simply refer to these steps:

  1. Press and quickly release the Volume Up button.
  2. Press and quickly release the Volume Down button.
  3. Then, press and hold the Power button on the side of the phone and then release when the phone boots up completely.

Wait for your iPhone to re-establish network signal and cellular connection. Once it’s connected, try placing a test call. If the Caller ID works, then the problem is solved. Otherwise, you need to troubleshoot further.

Third solution: Reset all settings on your iPhone XR.

Performing resets would be your next option. This will likely fix the problem if incorrect settings are to blame. Aside from date and time, new updates may also override other system settings including those that are attributed to network and calling systems of the phone. Should these update overrides resulted to this problem, you need to reconfigure your device settings. The simplest way to do this is by resetting all settings on your iPhone XR with these steps:

  1. From your Home screen, tap on Settings.
  2. Select General.
  3. Scroll down to and then tap on Reset.
  4. Select the option to Reset all settings.
  5. If prompted, enter your passcode to proceed.
  6. Tap the option to confirm all settings RESET.

Wait for the reset to finish. When it’s done, the phone should restart automatically and then loads the default options and original values. To use features that are disabled by default, you need to enable them first, individually.

Check and ensure that your iPhone is set to show your caller ID and then place a test call when ready.

Fourth solution: Updating carrier settings on your iPhone XR.

New carrier updates may also contain the required patch code. Some carrier updates are mandatory while others need to be installed manually. To check for any pending carrier update to download and install on your device, just follow these steps:

  1. Tap Settings from the Home screen.
  2. Select General.
  3. Tap About.
  4. Stay on the About screen for a few moments.
  5. If a new carrier update is up for grabs, you will see an update detail on the Carrier section. Just follow the onscreen instructions to install new carrier updates on your iPhone XR.

If you’re using a third-party caller ID app, then you should also consider installing pending updates for the application.

To do this, go to the App Store-> Updates menu, then select the option to Update individual apps or Update All apps simultaneously.

Restart your iPhone after installing updates and then try to place a call to see Caller ID is already working as intended.

Fifth solution: Restore your iPhone XR.

You may have to consider restoring your iPhone if none of the given procedures is able to fix the problem. There might be some tough update bugs that corrupted the phone’s Caller ID functions and that must be obliterated. At this point, you can carry out the standard iOS restore on your iPhone XR through iTunes. To get started, get a Mac or Windows computer ready and follow these steps to restore your iPhone XR in iTunes:

  1. Connect your iPhone to the computer using the supplied USB/Lightning cable.
  2. Open iTunes on the computer. Be sure to use the latest version of iTunes software.
  3. Click your iPhone icon when it appears in iTunes then navigate to the Summary section.
  4. Click the option to Restore Backup in iTunes.
  5. Select the most recent backup of your lost contacts. Just check the size of each backup and the date it was created.
  6. Then click Restore to confirm action.

Reinstalling the SIM card also be considered among other options to try if none of the aforementioned procedures is able to solve the problem. Network-related errors including those affecting the Caller ID system are likewise resolved by removing and reinstalling the SIM card on the phone. Here’s how it’s properly done:

  1. Turn off your iPhone XR completely. This is recommended to prevent causing damage to the SIM card or relevant components.
  2. While your phone is turned off, insert the SIM ejector tool into the small hole on the SIM tray on the side.
  3. Gently push the ejector tool until the tray protrudes and then pull it out.
  4. Remove the SIM card from the SIM card tray.
  5. Examine the SIM card for any signs of damage like scratches or liquid traces. If everything looks fine with the SIM card, place it back into the SIM card tray in the same placement before you took it.
  6. Secure the SIM card and then push the SIM card tray back into the phone.
  7. Lock the tray in place and then turn the phone back on.

Wait for your iPhone to re-establish network connections and it’s ready, place a test call to see if Caller ID is working already.

Seek more help

If nothing else works, then you should escalate the problem to Apple Support so they will become aware and tag it among other post-update issues to address on the next update patch. You can also ask further recommendations from your carrier or network service provider.

Connect with us

If you need more help with the use of certain functions and features of the Apple iPhone XR smartphone, feel free to visit our Tutorial Page. There you can find a list of how-to contents, step-by-step tutorials, as well as answers to FAQs regarding iPhone XR. If you have other concerns or encountered some troubles while using the phone, you can reach us through this form. Just be sure to tell us more details of the problem or device issue(s) you may have and we will be more than happy to assist you further.