How to fix caller ID that is not working on Apple iPhone XR [Troubleshooting Guide]

One of the many important features embedded into an iPhone is Caller ID. Caller ID feature isn’t always free of charges as some cellular service providers requires you to subscribe and pay for the service. In iOS devices running on iOS 12 or later, caller ID feature can be accessed and managed through the Phone app settings. When enabled, this feature lets the call receiver know that it’s you who’s calling. If this function is turned off, the receiver of your call will only see either an Unknown or Private Number instead of your name for your incoming calls.

While this may not be a significant feature to some people, those who are after for privacy consider it vital. Thus, it’s a big deal for them if caller ID isn’t working. In case you’re having trouble using the service, I’ve highlighted some applicable tweaks as troubleshooting reference. Read on and learn what to do if Caller ID isn’t working as intended on your Apple iPhone XR handset.

For those who are looking for a solution to a different problem, drop by our troubleshooting page for we have already addressed some of the most common issues with this phone. Browse through the page to find issues that are similar with yours and use the solutions we suggested. If they don’t work for you or if you still need our help, contact us anytime through our iPhone issues questionnaire.

How to fix Caller ID that’s not working on iPhone XR?

Before troubleshooting, confirm with your carrier if caller ID is provisioned for your account. Otherwise, ask your carrier to add the service to your current plan or subscription. If you’ve verified that Caller ID is provisioned to your account but couldn’t get it to work, then try these applying these subsequent solutions. Don’t forget to place a test call after performing each method to determine whether or not the problem is solved. Proceed to the next applicable solution if needed.

First solution: Verify and ensure caller ID is enabled.

The option to Show My Caller ID must be enabled on your iPhone XR so that your number or name will show on your recipient’s phone for your incoming calls. So make sure you have that option turned on. Here’s how to access this setting on your iPhone XR menu:

  1. Tap Settings from your Home screen.
  2. Tap Phone.
  3. Scroll down and select the option to Show My Caller ID
  4. Then toggle the switch to enable the feature.

If the option is already enabled but still your caller ID isn’t showing or doesn’t work as intended, perform a soft reset on your iPhone XR to dump junk files from its memory that might have caused some calling features to glitch. To soft reset an iPhone XR, simply refer to these steps:

  1. Press and hold the Side/Power button and either Volume buttons simultaneously for a few seconds.
  2. Release the buttons when the Slide to Power Off command appears and then drag the power off slider to the right.
  3. After 30 seconds, press and hold the Power/Side button again until the phone reboots.

As soon as your phone boots up, go back to Settings-> Phone menu, then toggle the Show My Caller ID switch off and on again.

Second solution: Check and manage date and time settings.

The date and time settings must also be properly set for phone and calling features to work as intended. Time stamps for calls received, missed calls, and dialled are based on the current date and time settings on your device. Thus incorrect date and time settings will likewise cause some conflicts. As recommended, set the date and time settings on your iPhone XR to automatic with these steps:

  1. Tap Settings from your Home screen.
  2. Select General.
  3. Tap Date & Time.
  4. Enable the option to Set Automatically. Doing so will automatically set your date and time based on your time zone.

To determine if your phone shows the correct time zone, head over to Settings-> General-> Date & Time-> Time Zone menu. Then check and see if the date and time are correct.

ALSO READ: How to fix iTunes error code 9 on Apple iPhone XR, unable to restore or update iPhone [Troubleshooting Guide]

Third solution: Update carrier settings on your iPhone XR.

Phone bugs, calling problems and other issues affecting cellular services are usually addressed by dedicated fix patches. These patches are usually rolled out by carrier or network service providers through an update to carrier settings. Some carrier updates are mandatory or implemented automatically while others require user implementation. To make sure you didn’t miss to install an important carrier update, you can refer to these steps to check for pending carrier updates on your iPhone XR. Your device must be connected to the Internet to download and install carrier updates. Here’s how to get started:

  1. Tap Settings from the Home screen.
  2. Select General.
  3. Tap About.

Wait for a few seconds and you should see an option to update your carrier settings if an update is available. Just follow the onscreen instructions to install carrier settings update on your iPhone XR.

Aside from carrier settings, also check for and install the latest iOS version available for your iPhone.

Fourth solution: Reset network settings on your iPhone XR.

Network-connectivity issues can also affect phone features and services. If your iPhone XR caller ID feature was working perfectly fine and then it failed, chances are that your device is experiencing some sort of network problems. A typical solution to common network errors in iOS devices would be a network settings reset. This deletes your current network settings including saved Wi-Fi networks, Bluetooth connections, APNs, and other relevant information along with any erratic settings and invalid network configurations.

  1. From your Home screen, tap on Settings.
  2. Select General.
  3. Scroll down to and then tap on Reset.
  4. Select the option to Reset network settings.
  5. If prompted, enter your passcode then follow the onscreen instructions to confirm network settings reset.

The phone will restart automatically when the reset is finished. Just wait for it to boot up and then you can set up and enable network features you want to use including Bluetooth and Wi-Fi network.

ALSO READ: How to fix Apple iPhone XR cellular data that’s not working after updating to iOS 12.1.4

Fifth solution: Reset and restore factory default settings on your iPhone XR.

If none of the previous methods is able to fix the problem, then you’re likely dealing with a complex network error, which require tougher solutions. Among the last options to consider are system resets and iOS restore. But you have to note that although these methods often resolve major software issues, they also result to permanent data loss. That said, be sure to back up all your critical files beforehand. If you wish to continue, then you may proceed and carry out a master reset to erase your device and restore its factory default settings. Major system errors and corrupt phone data that might have ruined the caller ID system are likewise cleared out in the process. Here’s how to factory reset an iPhone XR through its settings menu:

  1. From your Home screen, tap on Settings.
  2. Select General.
  3. Scroll down to and then tap on Reset.
  4. Select the option to Erase all content and settings.
  5. If prompted, enter your passcode then follow the onscreen instructions to confirm factory reset.

Wait for your phone to finish resetting. After the reset, the phone should restart automatically and then loads the default values and factory settings. By then you can refer to the initial setup wizard to set up your iPhone XR as new.

Alternatively, you can use iTunes to restore or update your iPhone XR to the latest iOS version available. To get this done, you will need to use a computer either Windows or Mac that has the latest version of iTunes software installed.

Seek more help

If you are having trouble viewing caller ID only for a specific contact, chances are that the contact who calls you had disabled Show Caller ID option on his phone. In that case, there is no problem on your phone. You can ask that contact to configure his/her phone’s caller ID settings instead.

You can also contact your service provider/carrier to report the problem for further assistance and recommendations. The problem might be just due to some temporary network difficulties on their end. Also verify and ensure that caller ID is properly provisioned for your account.

If the problem started after installing a new update to iOS and that it persisted, you can have it escalated to Apple Support instead. In that case, you’re likely dealing with a phone bug which requires a fix patch.

Connect with us

If you need more help with the use of certain functions and features of the Apple iPhone XR smartphone, feel free to visit our Tutorial Page. There you can find a list of how-to contents, step-by-step tutorials, as well as answers to FAQs regarding iPhone XR. If you have other concerns or encountered some troubles while using the phone, you can reach us through this form. Just be sure to tell us more details of the problem or device issue(s) you may have and we will be more than happy to assist you further.