How to fix app keeps freezing or unexpectedly closing on iPhone XS Max after iOS 13.3

Have you ever experienced an issue with the app that keeps freezing or unexpectedly closing? Has it been frequent lately or did it occur right after installing iOS 13.2.3 on your iPhone XS Max? 

While it has been a common reported error after software updates, there’s no exact workaround that could permanently resolve the problem. Having said that, I’ve mapped out some basic troubleshooting steps that should be good enough in dealing with an iPhone XS Max with app that keeps freezing or unexpectedly closing after installing iOS 13.2.3 update. 

Troubleshoot app that keeps freezing or unexpectedly closing on iPhone XS Max after updating to iOS 13.2.3

Many would believe that an app that keeps freezing or unexpectedly closing after an update is due to software glitches. While this can be true, there are other factors that could trigger such issues to occur. One of them is a problem on internet connection especially if the apps rely on the Internet for their functionality. What you’ll find here are procedures that could fix app that keeps freezing or unexpectedly closing after installing iOS 13.2.3. Find out how you can possibly deal with this issue and permanently get rid of it. But before executing the steps, make sure that you have a good internet connection as it may affect how your apps will perform. If you’re ready, follow the subsequent procedures below. 

First solution: Close all apps running in the background then reboot your iPhone XS Max. 

After a software update, random bugs would attack your phone’s system and this is the reason why you’ll experience different kind of errors after installing it. If app that keeps freezing or unexpectedly closing issue has occurred first hand after updating to iOS 13.2.3, reboot your phone to remove minor glitches and refresh the phone’s system. This will also help in fixing erratic apps that has been inflicted by the recent update. 

There are two ways on how you can perform a reboot. First will be through soft reset. Here are the steps: 

  1. Press and hold the Power/Side button and either of the Volume buttons simultaneously for a few seconds. 
  2. Release both buttons once Slide to Power off prompt appears on the screen.
  3. Drag the Power off slider to the right to turn off your phone.
  4. After 30 seconds, press and hold the Power/Side button again until you see the Apple logo.

For any instance that the phone’s touch screen becomes unresponsive when an app freezes, performing a soft reset won’t be feasible. But a force restart should save you from this mess. It uses the hardware buttons instead of touch screen commands to reboot the device. Here’s how: 

  1. Press and release the Volume Up button quickly.
  2. Press and release the Volume Down button quickly. 
  3. Lastly, press and hold the Side button for a few seconds until you see the Apple logo.

After performing these processes, use your device as normal and monitor if the issue has been resolved. 

Second solution: Check and install pending app updates on your iPhone XS Max. 

In-app errors could occur anytime and that’s the reason why app developers are always releasing patch updates to fix those reported bugs on their app. Outdated app versions can also the cause on why they go rogue and mess their performance. Updating your apps should help  you remove in-app errors and stabilize their performance. They could also cope up with the recent software changes and removes any incompatibility issues that may have been causing app that keeps freezing or unexpectedly closing. Normally, your phone will update apps automatically if you’ve set it on automatic updates. However, you can still perform a manual checking and installing of app updates with these steps: 

  1. From the Home screen, tap on App Store to open it. 
  2. Tap on Today tab at the bottom. 
  3. Then tap on the user profile icon on the top right corner of the screen. 
  4. You should see the account details. 
  5. Scroll down to the Available Updates section. 
  6. Tap on Update next to the app to update individual apps.
  7. Tap on Update All to update all apps simultaneously. 

Once app updates are installed and completed, perform a reboot on your device to implement necessary changes and remove dump cache on the system. After that, monitor if this process resolves the issue. 

Third solution: Reset network settings to fix app that keeps freezing or unexpectedly closing on iPhone XS Max. 

Invalid information that is saved on your network settings can also cause different app issues including constant freezing or unexpected closing. Your phone could get invalid or incorrect settings if the iOS 13.2.3 update tends to override this information. Performing reset network settings could remove iOS overrides and other invalid information on your network settings by reverting the information back to their default values and options. Here’s how it’s done: 

  1. Access Settings from the Home screen. 
  2. Tap General.
  3. Scroll down to and then select Reset
  4. Tap the Reset Network Settings option.
  5. Enter your device passcode once prompted.
  6. Then tap to confirm network settings reset.

You’ll see an automatic restart that will happen on your device once the reset is done. Setup important features like Wi-Fi as soon as your phone is up and running. Then check if this rectifies the issue. 

Fourth solution: Remove app cache on your iPhone XS Max. 

App cache are files and data that’s stored on the app’s system for easy pull out if they’re to be used in the future. As they’re stored on a longer period, they could accumulate certain glitches which could affect the apps functionality and may have been the cause on why some apps keep freezing or unexpectedly closing. To remove this from the possible culprit of the issue, clear the app cache to allow new information to be stored and remove those erratic ones. Here’s how to do it: 

  1. Access Settings from the Home screen. 
  2. Select General.
  3. Tap on iPhone Storage
  4. Tap on Manage Storage
  5. Select a file in Documents and Data
  6. Drag unwanted files to the left and click on Delete
  7. Tap on Edit, then select Delete All option to wipe out all of the app’s data. 

Reboot your device after clearing the app cache to clear extra memory and refresh the system. Once the reboot process has been completed, check if the issue has been resolved. 

Fifth solution: Factory reset your iPhone XS Max. 

If none of the procedures fixed the problem and if multiple apps are freezing constantly or closing unexpectedly, it might be time to clear all contents on your phone and revert them to the original factory settings. This process could also clear stubborn glitches that might be hindering the resolution of this matter. Just remember to create backups of your important files and data via iTunes or iCloud beforehand. Once everything is set, follow these steps to factory reset your device: 

  1. Access Settings from the Home screen. 
  2. Tap General.
  3. Scroll down to and then select Reset
  4. Tap the Erase all contents and settings option.
  5. Enter your device passcode once prompted.
  6. Then tap to confirm all settings reset.

After the reset is done, your phone will reboot completely. Set it up like a new and install all necessary apps on your device. Then monitor if you’ll still experience app that keeps freezing or unexpectedly closing on your iPhone XS Max. 

Still having an app that keeps freezing or unexpectedly closing on your iPhone XS Max?

You might want to try advanced solutions such as recovery mode restore and DFU mode restore if none of the given solutions rectified the problem. They handle issues that are caused by fatal system errors. 

You can also reach out to the respective app support or Apple support for additional information as well as official recommendations on how to fix your iPhone XS Max with app that keeps freezing or unexpectedly closing after iOS 13.2.3 update.