How to fix an iPhone X not working App Store after implementing iOS 13.3 update [Troubleshooting Guide]

Bugs from software updates could halt your from using features and app services on your iPhone X like the App Store. As we all know, App Store plays a vital role in providing the key features on your device. It allows you to install new apps or update the existing ones. 

If you’ve encountered a not working App Store after implementing iOS 13.3 update on your iPhone X, educate yourself on how to resolve the problem by performing the steps indicated below. Continue reading and find out how. 

 

Troubleshoot iPhone X with an App Store not working after updating to iOS 13.3

You might get an App Store not loading or not working problem if you’ve input an incorrect login credentials for your Apple ID. Bad or slow internet connection and problems on Apple’s server could also cause App Store not working problems on your iPhone X. Several solutions are lined up in this post to deal with the broken App Store functionality on your iPhone X after getting iOS 13.3 update. 

Prior performing the procedures, make sure to verify any Apple server issue by contacting Apple Support. Also ensure that your iPhone X is getting a good internet connection by launching your browser and try opening any pages. If they load properly and you’ve confirmed that Apple’s servers are working fine, feel free to execute the methods below. 

 

First solution: Sign out then sign in your Apple ID on your iPhone X. 

Errors on App Store like not loading can be resolved by re-entering your Apple ID credentials on your iPhone X. This process will remove any incorrect information that may have been entered accidentally or has been altered by the recent iOS 13.3 update. This might just fix the problems showing on your App Store. If you’re not familiar with the process, here are the steps: 

  1. From the Home screen, access Settings.
  2. Scroll to and then tap iTunes & App Store
  3. Tap the Apple ID: [your email address set for your Apple ID].
  4. Select the option to Sign Out from the pop up menu.
  5. Head back to Settings > iTunes & App Store menu. 
  6. Tap the Apple ID: again, and then select the Sign In option with the correct Apple ID. 

After signing in successfully, relaunch your App Store app and see if it is working fine this time. 

 

Second solution: Reboot your iPhone X. 

Performing a power cycle on your iPhone X after installing an update should help in removing minor software glitches that’s affecting the performance of your device. Cutting off the power on your smartphone could stop the spreading of random bugs which could lurk into your phone’s system. You have two ways to reboot your iPhone X. You can start with a soft reset with these steps: 

  1. Press and hold the Power/Side button and either of the Volume buttons simultaneously for a few seconds. 
  2. Release both buttons once Slide to Power off prompt appears on the screen.
  3. Drag the Power off slider to the right to turn off your phone.
  4. After 30 seconds, press and hold the Power/Side button again until you see the Apple logo.

Another method is a force restart. It uses the hardware buttons on your iPhone X to initiate a power cycle. This is a good alternative if your phone’s touch screen becomes unresponsive while the App Store is trying to load. Here’s how it’s done: 

  1. Press and release the Volume Up button quickly.
  2. Press and release the Volume Down button quickly. 
  3. Lastly, press and hold the Side button for a few seconds until you see the Apple logo.

After the reboot process has been completed, try to open the App Store and check if the not working problem has been resolved. 

 

Third solution: Manage the date and time settings on your iPhone X. 

Incorrect date and time settings will affect on how the App Store will function. This may prevent a successful loading as it could cause communication barrier toward Apple’s server. To make sure that this is not the reason why your iPhone’s App Store not loading after iOS 13.3 update, check and manage the date and time information by following the subsequence procedures below: 

  1. Access Settings from the Home screen. 
  2. Select General.
  3. Tap on Date & Time
  4. If necessary, tap to enable Automatic date and time settings. If automatic time and date option is already selected, try try to manually set the date and time based on your time zone and location. 

To check the correct time zone, simply set your iPhone to use its current location. Here’s how:

  1. Go to Settings > Privacy
  2. Tap Location Services.
  3. Select System Services
  4. Tap the option to Set Time Zone

To check if your iPhone is showing the correct Time Zone, carry out these steps instead:

  1. Access Settings > General.
  2. Select Date & Time
  3. Tap Time Zone.

After confirming that correct information has been saved for the date and time settings, check if your App Store will open successfully this time. 

 

Fourth solution: Reset network settings on your iPhone X. 

Several network-related problems like like a not loading App Store may have built up due to incorrect or invalid network settings on your iPhone X. This could occur if the recent iOS update has changed these settings and invalidates some information. To fix the App Store not loading on your iPhone X which could be due to this factor, reset network settings to restore the default values and options. This will delete all customized network settings, including iOS overrides. Here’s how: 

  1. Access Settings from the Home screen. 
  2. Tap General.
  3. Scroll down to and then select Reset
  4. Tap the Reset Network Settings option.
  5. Enter your device passcode once prompted.
  6. Then tap to confirm network settings reset.

An automatic restart will happen on your iPhone X once the reset process is done. Just check if it fixed the App Store not loading or not working problem as soon as it boots up. 

 

Fifth solution: Restore your iPhone to its default factory configurations. 

As part of the advanced solutions that you can perform on your iPhone X, a factory reset could handle complex system errors that might be hindering the proper functionality of the App Store on your device. By wiping out all contents on your device, it could also remove those stubborn glitches which are not susceptible to simple procedures. Given the fact that your personal information will also be deleted, it is necessary to create backups via iTunes or iCloud beforehand. This is to ensure that you can retrieve your important files later on. If you wish to give this a shot, here are the steps: 

  1. Access Settings from the Home screen. 
  2. Tap General.
  3. Scroll down to and then select Reset
  4. Tap the Erase all contents and settings option.
  5. Enter your device passcode once prompted.
  6. Then tap to confirm all settings reset.

After the reset is done, your phone will reboot automatically. To check if the App Store is already working on your iPhone X, set up your device like a new one and enable important features such as Wi-Fi. 

 

Other advanced solutions that you can perform on your iPhone X

If the App Store is still not loading or not working up to this point, there are two types of restore that you can perform which could resolve the problem on your iPhone X. They’re designed to clear fatal system errors which might have been causing the App Store not working problems on your device. These procedures will delete all files and data on your device through iTunes and restore the iOS. To perform these methods, you’ll need to prepare a Mac or Windows computer with the latest version of iTunes installed. Also ensure that your computer runs on the latest operating system that is compatible with your iPhone X. 

The first one is a Recovery mode restore. This process will allow you to connect to iTunes without fully activating the boot loader. You can also perform a factory reset on your device, update software or restore iOS via iTunes with this process. 

The second one is a Device Firmware Update or DFU mode restore. The main difference between recovery mode and DFU mode restore is that the latter can communicate to iTunes even when bootloader is not sync or activated. 

 

As long as you’ve met the requirements stated above, you can run these procedures on your iPhone X to possibly fix App Store not working after installing iOS 13.3 update. 

 

Here are the steps for the Recovery mode restore: 

  1. Using the supplied USB/Lightning cable, connect your iPhone X to the computer then open iTunes on your computer.
  2. Press and release the Volume up button quickly.
  3. Press and release the Volume down button quickly.
  4. Then press and hold the Side button until you see Recovery Mode on your phone. Do not release the Side button if you’ll see the Apple logo screen as you will need to enter recovery mode to restore your device.
  5. Once iTunes prompts you to Restore or Update, select Restore. This will allow iTunes to download the software for your device. Your phone will exit recovery mode if the download takes more than 15 minutes. If that happens, just repeat the steps to enter recovery mode again. 

Follow the on-screen instructions to complete the recovery mode restore. Disconnect your iPhone from the computer once you’re told to do so. Leave it connected if you’re not yet prompted.

 

Here are the steps for the DFU mode restore: 

  1. Connect your iPhone X to the computer using the supplied USB/Lightning cable. Once connected, open iTunes on your computer. 
  2. Press and quickly release the Volume up button.
  3. Press and quickly release the Volume down button.
  4. Press and hold the Side/Power button until the screen goes black.
  5. After the screen turns black, press and hold the Volume down button while keep holding down the Power/Side button
  6. Wait for 5 seconds then release the Power/Side button but keep holding the Volume down button until your iPhone X shows up in iTunes. 
  7. Release the Volume down button once you see your iPhone in iTunes then follow the rest of the on-screen instructions to start restoring your iPhone through iTunes.

To exit the DFU mode, perform a force restart on your iPhone X. Just refer to the steps listed on the second solution of this page. 

 

Still having an App Store not loading or not working on your iPhone X? 

Reporting this matter to Apple Support might provide a positive outcome if none of the listed procedures fixed the App Store problem on your iPhone X. It might help if you’ll provide the exact error messages and solutions that you’ve performed to fix the problem. If you happen to know the nearest Apple service center in your area, you can also bring your device and let their onsite technician check for possible hardware problems that could be halting the proper functionality of the App Store on your iPhone X after the iOS 13.3 update