How to fix an iPhone 8 Plus that is stuck on headphone mode [Troubleshooting Guide]

When your iPhone appears to be stuck in headphones mode even without the headphone inserted, it could be due to software glitches or hardware damage. Should this be attributed to software errors, performing some workarounds will take care of it. Otherwise, you’ll need help from an iPhone technician to diagnose and/or repair a damaged component.

Highlighted below are a few potential solutions to a similar issue on the iPhone 8 Plus. You can try any of the given solutions to rectify software errors that might have triggered your device to think that the headphone is plugged in even when it’s not.

If you have other problems however, visit our troubleshooting page as we’ve already addressed some of the most common issues with this device. Browse through the page to find issues that are similar with yours and feel free to use the solutions we suggested. If you still need our help, fill up our questionnaire and hit submit to contact us.

How to troubleshoot iPhone 8 Plus that’s stuck on headphone mode

Before troubleshooting though, check and ensure that Bluetooth is turned off on your iPhone 8 Plus. It’s possible that your device is still paired or connected to a Bluetooth headset or headphone, therefore it’s showing a headphone mode. If possible, forget/delete Bluetooth devices from your iPhone 8 Plus. And if you haven’t done this yet, get a flashlight then carefully check the headphone jack on your iPhone 8 Plus. Any debris that’s stuck in the headphone jack may fool your device into thinking that a headphone jack is inserted. If something is stuck inside, your iPhone needs service. Otherwise, try the following workarounds to rule out software errors from the underlying causes.

First solution: Soft reset or force restart your iPhone 8 Plus.

If it has just occurred on your iPhone to be stuck on headphones mode, then it may be just among other random software glitches that can be remedied by a device restart of soft reset. If your iPhone is stuck on headphone mode and stops responding, you can carry out the alternative method called a force restart. Here’s how to soft reset your iPhone 8 Plus:

  1. Press and hold the Power button until the Slide to Power Off command appears.
  2. Drag the slider to the right to turn your iPhone completely off.
  3. After 30 seconds, press and hold the Power button until the Apple logo appears and then release.

To force restart an unresponsive iPhone 8 Plus, follow these steps:

  1. Press and quickly release the Volume Up button.
  2. Then press and quickly release the Volume Down button.
  3. Finally, press and hold the Side/Power button until the Apple logo appears.

Both these restart methods don’t affect internal data on your iPhone, and so won’t result to data loss.

Second solution: Reset all settings on your iPhone 8 Plus.

Invalid settings configuration on the phone may also cause the device to act up and prompt unusual message and errors. If this has instigated after installing an update to certain apps or iOS, then it’s possible that an update bug is to blame. To clear this out, try to reset all settings on your iPhone 8 Plus to restore the default options and configurations. Here’s how it’s done:

  1. Tap Settings from the Home screen.
  2. Tap General.
  3. Scroll to and tap Reset.
  4. Select the option to Reset all settings.
  5. If prompted, enter your device passcode.
  6. Then tap to confirm system settings reset.

After the reset, your iPhone should restart by itself. If not, then you’ll have to manually trigger it to reboot to dump errant cache and temporary data from the internal memory. As soon as it’s finished restarting, manually configure options and iPhone settings based on your previous preferences before installing updates.

Third solution: Update to the latest iOS version, if available.

Installing the latest iOS update on your iPhone 8 Plus can also be the key to getting rid of the error especially if it’s triggered by some bugs. Software updates are also pushed to offer bug fixes to clear the device from any bug-inflicted issues. To manually check for new iOS update available for your iPhone 8 Plus, follow these steps:

  1. Tap Settings from the Home screen.
  2. Tap General.
  3. Tap Software Update.

Typically, you will see a notification if an update is available. Just make sure your device is connected to the Internet, has enough power and more storage space to proceed with the update download and installation.

Don’t forget to reboot your device when the update is completely installed. Doing so will prevent apps from going rogue.

Fourth solution: Reset your iPhone 8 Plus to its factory defaults.

Among the last options to consider if the problem persists is a factory reset. Tough bugs and malware that could not be rid off by the previous methods are usually obliterated from a master reset. Please note though that this reset will also wipe everything from your device including personal information, downloaded apps, contacts, settings, and other saved data. Should you wish to proceed, back up all important information to iCloud or iTunes. Then follow these steps to factory reset your iPhone through settings:

  1. Tap Settings from the Home screen.
  2. Tap General.
  3. Scroll to and tap Reset.
  4. Select the option to Erase all content and settings. This erases your iPhone and then restores the default settings.
  5. If prompted, enter your device passcode.
  6. Then tap to confirm system settings reset.

Allow your device to finish resetting and reboots when done. By then you can continue with the initial setup process and set up your iPhone as new.

Fifth solution: Restore your iPhone 8 Plus in Recovery Mode through iTunes.

Performing an iOS restore in recovery mode is often necessary when a factory reset failed to solve software-related issues on the iPhone. The error could be more complex that it managed to withstand a master reset, thus requiring a more advanced system repair. To perform a recovery mode restore, you will need to use a compatible computer with the latest version of iTunes app installed. Then follow these steps:

  1. Connect your iPhone 8 Plus to your Mac or Windows computer using the original Lightning cable.
  2. When your iPhone is connected, quickly press and release the Volume Up button, then press and release the Volume Down button and finally, press and hold the Side/Power button until the phone reboots. Continue holding the Side/Power button even when you see the Apple logo.
  3. Release the Side/Power button once you see the Connect to iTunes screen.
  4. Go to iTunes and you should see a message saying that “There is a problem with the iPhone that requires it to be updated or restored.”
  5. Select the option to Restore, then follow the onscreen instructions to complete the entire iOS restore process in recovery mode.

The last-ditch solution you can try on should a recovery mode restore still failed to solve the problem is a DFU mode restore. This is the deemed the deepest type of system restore done on an iPhone. It allows your device to communicate with iTunes on a computer even when the bootloader or operating system isn’t activated. If you wish to try it, then you may refer to a more detailed walkthrough posted on the iPhone 8 Plus troubleshooting page under tutorials section.

Seek more help

For other options and further assistance, contact your device carrier or Apple Support. Alternatively, you can take a trip to the nearest Apple-authorized service center in your place and have your device scrutinized by an iPhone technician instead. There may be something that’s stuck inside the headphone jack that makes the iPhone think of it as a headphone and that therefore needs to be extracted.

Connect with us

If you need more help with the use of certain functions and features of the Apple iPhone 8 Plus smartphone, feel free to visit our Tutorial Page. There you can find a list of how-to contents, step-by-step tutorials, as well as answers to FAQs regarding iPhone 8 Plus. If you have other concerns or encountered some troubles while using the phone, you can reach us through this form. Just be sure to tell us more details of the problem or device issue(s) you may have and we will be more than happy to assist you further.

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