How to fix an iPhone 8 Plus that is stuck on black screen with notification lights (easy steps)

Stuck issues in mobile devices, smartphones in particular, usually denote a major system crash and therefore requires more advanced solutions. There are also other instances wherein a stuck iPhone can be remedied by a reboot. But for stuck iPhones that are tied to hardware damage, service would be necessary. The highlighted solutions below can be used to troubleshoot an iPhone 8 Plus that is stuck on black screen with notification lights. You may consider these workarounds among your options whenever you bump into and fix a similar issue on your new iPhone. Please note though that these are just generic solutions hence don’t guarantee a sure fix. Nevertheless, any of these workarounds can be helpful for as long as the problem is software-related.

But before anything else, if you have other concerns with your iPhone 7 Plus, make sure you drop by our troubleshooting page for we have already addressed some of the most commonly reported issues with this new iPhone. If you need further assistance or if you can’t find what you’re looking for in that page, fill up our iPhone issues questionnaire and hit submit. Don’t worry, it’s a free consultation service so you don’t have to worry about anything. Just give us more information about the problem and we’ll do our best to help you fix it.

First solution: Force restart.

A force restart is a simulated battery removal procedure that’s equivalent to a soft reset or reboot but carried out using the hardware keys. It’s the recommended alternative reboot for unresponsive devices including those that are stuck on any screen or logo. Here’s a force restart is done on your iPhone 8 Plus:

  1. Press and quickly release the Volume Up button.
  2. Then press and quickly release the Volume Down button.
  3. Finally, press and hold the Side/Power button until the Apple logo appears.

Similar to a soft reset, a force restart does not affect any data stored on your phone’s internal memory so expect all your files to remain intact afterwards.

Second solution: Plug your iPhone in the charger and let it charge for about 30 minutes.

When your iPhone is stuck on black screen, it is possible that it has run out of power completely and therefore unable to boot up. If it has happened so quick on your iPhone to run out of power, then most likely some errant apps are using up much of its power. To make sure your iPhone has enough charge to boot up, plug it into the charger and wall outlet for about 30 minutes to one hour. Be sure to use the original or Apple-supplied charger for your iPhone. Also ensure that your iPhone is charging. If not, then you would need to deal with charging problems first.

Third solution: Use iTunes to access and restore your iPhone 8 Plus.

If your device is charging and already has sufficient power but still stuck on black screen with notification lights, then try to access and restore iOS on your device using iTunes. This will require you to secure a computer either Windows PC or Mac, preferably the one that’s running a later if not the latest operating system version. Also, ensure that you’re using the latest version of iTunes software to avoid encountering errors tied to system incompatibility. Once you’ve got a computer ready, connect your iPhone using the original USB cable or Lightning cable made by Apple for your iPhone 8 Plus.

If iTunes is able to recognize and access your iPhone on a computer, then you may proceed to performing an iOS restore either through recovery mode or DFU mode. A recovery mode restore will erase your device, so you will lose your data. If you can, attempt to back up your files through iTunes before you instigate iOS restore. Once you’re all set to restore your iPhone 8 Plus in recovery mode restore, follow these steps:

With your iPhone connected to your computer, force it to restart with these steps:

  1. Press and quickly release the Volume Up button.
  2. Press and quick release the Volume Down button.
  3. Then press and hold the Side/Power button until you see the iTunes recovery mode screen. Do not release the buttons when you see the Apple logo yet because you will need to enter recovery mode.
  4. When you’re prompted with an option to Restore or Update, select Restore. Doing so will command iTunes to erase your device and download the necessary software.

If the restore process takes longer than 15 minutes, your iPhone will exit recovery mode and so you will need to start from the top to enter recovery mode again. Wait until the recovery mode restore process to finish then set up your device so you can use it again.

Alternatively, you may carry out a DFU mode restore to let your device communicate with iTunes on your computer without activating the bootloader or operating system. But this isn’t recommended if you suspect that your iPhone has acquired some sort of liquid damage from previous exposure to liquid or water. If your iPhone has liquid damage, there is a chance that the restore process won’t be completed. Should this happen, the iPhone system might become totally corrupted, so you might end up having a totally unusable device afterwards. If you’re willing to take chances in DFU mode restore, then here’s how it’s done.

With your iPhone connected to your computer, force it to restart with these steps:

  1. Quickly press and release the Volume Up button, then quickly press and release the Volume Down button. Finally, press and hold the Side/Power button until the screen goes black.
  2. As soon as your iPhone screen turns black, press and hold the Volume Down button while continuing to hold the Side/Power button.
  3. After about 5 seconds, release the Side/Power button but continue to hold the Volume Down button.
  4. As soon as your iPhone shows up in iTunes, release the Volume Down button.
  5. If you see any text or Apple logo on the screen, it means that you’ve held the Volume Down button for too long, so you will need to start the process from the very start and retry entering DFU mode.

Once you’ve successfully entered DFU mode, you can proceed with a DFU mode restore. Your computer then starts to erase and reload every bit of code that controls the software and hardware components on your iPhone.

Other options

Aside from iTunes, you can also try using another iOS recovery/repair software for your iPhone. These tools can be downloaded online for free or purchase. Just look for the most credible and compatible with your iPhone 8 Plus, download then install it on your computer. Once you’ve got the software installed, connect your iPhone to your computer using the Apple-supplied Lightning cable, open the software then follow the onscreen instructions to instigate iOS restore and repair through command prompts and buttons.

If nothing works and your iPhone 8 Plus remains stuck on black screen with notification lights, then your next best option would be to take it to a service center. Apparently, there’s nothing much more can be done to fix it on your end unless you’ve got the skills and necessary equipment to dismantle and do the hardware fixing yourself. That however will void any warranty so it’s still best to have an Apple technician diagnose your device.

Connect with us

If you need more help with the use of certain functions and features of the new Apple iPhone 8 smartphone, feel free to visit our Tutorial Page. There you can find a list of how-to contents, step-by-step tutorials, as well as answers to FAQs regarding iPhone 8. If you have other concerns or encountered some troubles while using the phone, you can reach us through this form. Just be sure to tell us more details of the problem or device issue(s) you may have and we will be more than happy to assist you further.

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