How to fix an iPhone 5c that keeps losing Wi-Fi signal, Wi-Fi drops

Wireless signal issues are emerging among the most common dilemmas of smartphone owners. Temporary outages, technical network difficulties, network settings errors, and bad updates are usually the underlying causes. In worst cases, frequent Wi-Fi signal drops are attributed to hardware damage like when the network equipment or the phone itself (modem or router) has obtained some physical or liquid damage. Tackled in this post is a pertinent issue on the iPhone 5c that keeps losing Wi-Fi signal. Read on to find out what’s causing your iPhone’s Wi-Fi signal keeps dropping and what to do to fix the problem on your end before rushing to a service center.

Before we proceed, if you’re looking for a solution to a problem with your phone, try to browse through our troubleshooting pages to see if we support your device. If your phone is in the list of our supported devices, then go to the troubleshooting page and look for similar problems. Feel free to use our solutions and workarounds. Don’t worry it’s free. But if you still need our help, then fill up our iOS issues questionnaire and hit submit to contact us.

Troubleshooting an iPhone 5c that keeps losing Wi-Fi signal

The distance between your phone and the network equipment is also a factor to consider when dealing with Wi-Fi signal issues. If your phone is far from the wireless router or modem, the signal it gets is weak. The weaker the Wi-Fi signal it gets, the more likely it disconnects. To rule out proximity from the underlying causes, move your phone closer to the wireless router or modem while carrying out these lined up solutions.

First solution: Power cycle the network equipment.

Random firmware crashes not only occurs on smartphones and computers but also on network devices such as wireless routers and modems. When this happens, different types of network connectivity issues including random Wi-Fi drops will likely occur on all connected devices. If this is what happens to your wireless router or modem, then a power cycle would be necessary. Doing so will give the network equipment a clean, fresh start. If you can access the router or modem right now, follow these steps to power cycle it:

  1. Turn off the modem/wireless router as you normally do.
  2. While it’s powered off, unplug its AC adapter from the power source and keep it unplugged for about 30 seconds to 1 minute.
  3. After the elapsed time, plug it back in then turn back on.
  4. Wait for a few seconds until all the light indicators on the modem/router become stable and the Wi-Fi signal to become steady.

Then go to your iPhone and check its Wi-Fi signal status. If that didn’t solve the problem and your iPhone still keeps losing Wi-Fi signal, try the next applicable solutions to troubleshoot further.

Second solution: Reboot your iPhone 5c (soft reset).

Internet problems including random Wi-Fi disconnect on your iPhone can also be tied to some minor system errors and glitching apps. In fact, apps and other system functions could suddenly get rogue when system errors occur. Should the underlying cause is just a minor iOS flaw, then restarting the phone will likely be able to handle it. Just follow these steps:

  1. Press and hold the Power (Sleep/Wake) button on the top of the phone for a few seconds.
  2. Release the button when the Power Off slider appears. The iPhone will then shut down.
  3. After a few seconds, press and hold the Power (Sleep/Wake) button until the Apple logo appears and then release the button.

Once your iPhone boots up completely, reconnect to your Wi-Fi network and see if the problem is gone.

ALSO READ: How to fix an iPhone 5s that keeps disconnecting from Wi-Fi network


Third solution: Perform the Airplane Mode trick to fix your iPhone 5c that keeps losing Wi-Fi signal.

A lot of wireless connectivity issues are just triggered by minor network system errors on the phone, hence restarting the phone’s wireless radios will likewise resolve the problem. This is where the Airplane mode trick plays a vital role. Many people have found wonders from performing this trick whenever they encounter problems using Wi-Fi internet and other relevant services. If you wish to give it a shot, then you may do so with these steps:

  1. From the Home screen, tap Settings.
  2. Select Airplane Mode.
  3. Then toggle the switch to turn Airplane Mode on. Doing so disables your iPhone’s wireless radios and relevant features are turned off. 
  4. While Airplane Mode is turned on, restart/soft reset your iPhone.
  5. After it reboots, go back to Settings-> Airplane Mode menu.
  6. Then toggle the Airplane Mode switch to turn Airplane Mode off again.

If the Airplane mode icon disappears on the status bar, it means that it’s disabled and your phone’s wireless functions are then re-enabled. As soon as your iPhone’s Wi-Fi signal indicator becomes stable, you can reconnect to your Wi-Fi network then see if the problem is gone.

Fourth solution: Forget Wi-Fi network then add it back.

The Wi-Fi network will not be able to render a stable signal if it’s corrupted. If this is what happens to your iPhone’s wireless system, then you will need to forget the Wi-Fi network and add it back. Just refer to these steps:

  1. Tap Settings from the Home screen to get started.
  2. Tap Wi-Fi and make sure the Wi-Fi switch is turned on. 
  3. Scroll down to the list of saved Wi-Fi networks and find the network name/SSID your iPhone 5c is connected to.
  4. Select the Wi-Fi network then tap the information “i” icon next to it.
  5. Tap Forget This Network to delete the network from your phone’s wireless directory.
  6. If prompted, tap the option to confirm that you want to delete the Wi-Fi network.

Also delete any other saved Wi-Fi networks that are no longer in use. Doing so will prevent any of them from causing conflicts to your chosen Wi-Fi network.

ALSO READ: How to fix iPhone 5s slow browsing problem, very slow Internet connection


Fifth solution: Install carrier updates or iOS updates, if available.

Network problems can also be rectified by installing carrier updates. These are updates that are pushed by your Internet service provider/carrier as their way of keeping network services optimal. To check for new carrier settings update, follow these steps:

  1. From the Home screen, tap Settings.
  2. Select General.
  3. Tap About.

If a carrier update is available, you will see information regarding the update on the carrier section. Just follow the given commands to update carrier settings on your iPhone then.

Keeping your device’s system up-to-date is also recommended. It’s one of the ways to keep your phone as bug-free as possible and performing at its best. To check for available iOS update on your iPhone 5c, simply follow these steps:

  1. Tap Settings from your Home screen.
  2. Scroll to and tap General.
  3. Tap Software Update.

If an update is available, you will see a notification containing the details of the new update. Read and review the information then follow the onscreen commands to download and install the update on your phone. For safekeeping, you may have to consider backing up all your important files from your iPhone to iCloud. 

Don’t forget to reboot your iPhone after updating to refresh the system and to apply the recent software changes along with the embedded fix patches.

Sixth solution: Reset network settings on your iPhone 5c.

Network settings and options that aren’t properly configured can also cause random hiccups to your phone’s wireless network functions. To clear this out, performing a network settings reset can help. This reset removes all recent network settings including saved Wi-Fi and Bluetooth connections. Any associated errors are likewise rectified. Simply refer to these steps whenever you’re ready:

  1. From the Home screen, tap Settings.
  2. Scroll to and tap General.
  3. Tap on Reset
  4. Select the option to Reset network settings.
  5. Enter your passcode if prompted.
  6. Tap to confirm that you want to reset network settings on your phone.

Your phone will restart when the reset is finished and the network values are restored to defaults. To get back online and use Internet services, set up your network and reconnect to Wi-Fi like the first time you did.

Last resort: Erase your iPhone and restore its default settings (factory reset).

Should you wish to troubleshoot further, your last option would be a factory reset. This will erase everything from your iPhone system including stubborn bugs and complex system errors that might have destabilized the wireless radios and eventually caused your iPhone to keep losing Wi-Fi signal. Prior to performing this reset, back up all important files from your iPhone storage so you can still retrieve them later. Then you can proceed to performing a factory reset through your iPhone settings with these steps:

  1. From the Home screen, tap Settings.
  2. Tap General.
  3. Select Reset.
  4. Tap Erase all content and settings from the given options.
  5. If prompted, enter your passcode to continue.
  6. Then tap to confirm that you want to erase your iPhone and restore factory defaults.

Allow your phone to finish wiping your iPhone data and then loads up its factory default settings. To use your iPhone again, follow the start-up wizard to set it up as new.

ALSO READ: How to fix an iPad Pro (2018) that won’t connect to Wi-Fi network


Does your iPhone 5c still keep losing Wi-Fi signal?

If none of the above solutions is able to fix the problem and your iPhone 5c still keeps losing Wi-Fi signal, hardware damage might be present on either the network equipment or your iPhone itself. If your other devices are experiencing the same symptoms and they’re all connected to the same Wi-Fi network, the problem is most likely with the modem or router you’re using. But if only your iPhone 5c is affected and none of the given procedures worked, then there might be some damage to your iPhone’s network components that needs physical repair. In that case, you can set up a tech visit to the nearest Apple-authorized service center and ask a technician to examine your device. 

Connect with us

We are committed to helping our readers fix the problems with their phones as well as learn how to properly use their devices. So, if you have other issues, you may visit our troubleshooting page so you can check by yourself the articles we’ve already published that contain solutions to common problems. Also, we do create videos to demonstrate how things are done on your phone. Visit our Youtube Channel and please subscribe to it. Thanks.