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Troubleshooting an iPhone 11 Pro that’s stuck on white Apple logo
For as long as physical or liquid damage isn’t present, troubleshooting your device will likely bring some positive results. To give you some inputs, I’ve lined up these subsequent procedures. Feel free to try any, if not, all of these to eliminate common software-related triggers and aid your iPhone in getting past the white Apple logo display.
First solution: Force restart your iPhone 11 Pro.
The simplest recommended solution to deal with unresponsive or stuck display issues in iOS devices is a force restart. As the name implies, it forces the device to shut down and then restart. It’s a battery-removal procedure that is used to deal with random firmware crashes that result in stuck iPhones and iPads. To force restart your iPhone 11 Pro, simply follow these steps:
- Quickly press then release the Volume Up key.
- Quickly press then release the Volume Down key.
- Press and hold the Side button for about 10 seconds then release when you see the Apple logo.
This process doesn’t affect any saved data on your iPhone storage, hence it doesn’t require backup creation.
If your iPhone managed to boot up to the Home screen after carrying out a force restart, install all pending updates for apps and iOS. Doing so can help eliminate software bugs and malwares that might have triggered the device to crash and get stuck on the Apple logo again.
You can update your iPhone software via OTA (wirelessly) or manually through iTunes on a computer.
Second solution: Restore your iPhone 11 Pro in recovery mode.
If performing a force restart doesn’t do any good and your iPhone remains stuck on white Apple logo, restoring the operating system (iOS) in iTunes would be the next option. At this point, the next possible solution you can try is a recovery mode restore in iTunes. This will put your device in a recovery state and then use iTunes to restore iOS from a recent iOS backup or fresh install the operating system on your device. To get this done, you will need a Windows or Mac computer that has the latest version of iTunes software unless you’re using a Mac running on macOS Catalina. Once you have everything set, simply follow these steps to put your iPhone 11 Pro in recovery mode and start restoring the system through iTunes:
- Connect your iPhone to a computer using the original USB cable or Lightning cable that came with it.
- Open iTunes on your Windows and/or earlier Mac computer or Finder on your Mac running macOS Catalina.
- While your device is connected, quickly press and release the Volume Up key.
- Then quickly press and release the Volume Down key.
- Next, press and hold the Side button until the Connect to iTunes or recovery mode screen appears. Do not release the button if you see the Apple logo as you’ll need to boot your phone in recovery mode.
Follow the rest of the instructions to restore and fresh install the firmware on your iPhone through iTunes.
Third solution: Perform a DFU mode restore to fix your iPhone 11 Pro that’s stuck on white Apple logo.
Major iOS problems including those inflicted by iOS update bugs that could not be dealt with by a factory reset are usually taken care of by carrying out recovery mode restore. However, there are also some cases where a recovery mode restore wouldn’t be able to resolve. And this is when carrying out a DFU mode restore is needed. Device Firmware Update or DFU mode restore is the deepest type of system restore done on an iPhone or iPad. In this process, your device will be put in a state that iTunes would still be able to access and communicate with iOS even when the bootloader is not activated. This is usually necessary to resolve various issues attributed to a corrupted iOS. But there’s a warning though. Carrying out a DFU mode restore is not recommended if the device has some sort of liquid damage because there’s a higher chance that the process wouldn’t be completed. If the process is interrupted or not completed, the device will likely ended up being totally bricked. Thus, you would no longer be able to use it. If you don’t mind taking these risks and troubleshoot further, then you may refer to these steps to put your iPhone 11 Pro in DFU mode and restore it through iTunes:
- Connect your iPhone to the computer then launch iTunes or Finder.
- While your device is connected, quickly press and release the Volume Up button.
- Then, quickly press and release the Volume Down button.
- Finally, press and hold the Side button until your iPhone screen turns black.
- Keep holding the Side button when the screen turns black and then press the Volume Down button.
- Hold both buttons for 5 seconds.
- After 5 seconds, release the Power button but keep holding the Volume Down button for another 10 seconds.
If the screen remains black (no logos or text) after 10 seconds, it means that you have successfully entered DFU mode. After a few seconds, you should see a message saying that “iTunes has detected an iPhone in recovery mode and that you must restore it before it can be used with iTunes.”
If you see that pop-up message, select the option to Restore iPhone. This should prompt iTunes to begin the system restore. Simply follow the onscreen commands to finish restoring your device.
Fourth solution: Repair your stuck iPhone using third-party solutions.
Complex iOS problems that could not be dealt with by iTunes can still be resolved using third-party iOS repair and recovery tools. There are actually a lot of these tools available and waiting to be picked. Among the leading brands that have been proven effective in dealing with various types of iOS problems including stuck on white Apple logo are Tenorshare ReiBoot, Dr. Fone Repair, iMyFone iOS System Recovery, and FonePaw iOS System Recovery, to name some. You can download any of these tools on a compatible computer just like what you did with other programs like iTunes on Windows. Once you have your desired tool installed on your computer, connect your iPhone using the original USB cable/Lightning cable and then wait for the software to sync with your device. Once the syncing process is complete, you can start repairing damaged iOS components using the given commands and controls.
Generally, these tools are designed with a user-friendly interface so anyone wouldn’t have a hard time navigating and using the system.
What to do if your iPhone 11 Pro remains stuck on white Apple logo?
At this point, your remaining option and final hope to fix your stuck iPhone is service. You can take your iPhone to the nearest Apple Genius bar in your place for thorough hardware assessment. Your device might have obtained some sort of liquid damage from accidental liquid exposure and the symptoms had just instigated. In this case, iPhone repair would be necessary. Talk to your iPhone carrier so you can avail for warranty either for free iPhone repair or new unit replacement.
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