How to fix an iPhone 11 Pro Max that keeps disconnecting from Wi-Fi network

Among the most common iPhone problems anyone would hate to face is on Wi-Fi. Any iPhone models (old and new models) can bump into these issues as they are inevitable. Since most of your iPhone features needed Wi-Fi connection in order to work, you need to find a way to fix the problem as soon as possible. Otherwise, you wouldn’t be able to use the majority of your iPhone features. One of the symptoms you can possibly encounter is on random Wi-Fi drops. It is when your phone randomly disconnects from the Wi-Fi network and thus the internet connection is lost. If you’re reading this post, then you’re probably dealing with the same issue and need some help on how to fix it. If so, then this post demonstrates some simple solutions for you to try on. Read further to learn what to do if your iPhone 11 Pro Max keeps disconnecting from your Wi-Fi network.

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Troubleshooting an iPhone 11 Pro Max that keeps disconnecting from Wi-Fi network

Like other wireless features, distance or proximity also matters when using Wi-Fi. So before you start troubleshooting, move closer to your network equipment (modem or wireless router). The closer you are to the router or modem, the stronger the Wi-Fi signal your phone can get. And this therefore makes its Wi-Fi signal/connection more stable. Also care to remove any wireless interference and place them away from your network equipment. Once you’ve got everything set, you can move on and start fixing your Wi-Fi.

First solution: Reboot or power cycle the modem/router.

The main source of your internet connection is the network equipment, which is either a wireless router or a modem. Just like any other electronic devices, modems and routers also give into random firmware crashes. When this happens, various types of internet problems will occur and random Wi-Fi drops are among them. Often times, the transpiring symptoms are minor and thus can easily be dealt with by simple solutions. The simplest yet very effective solution you shouldn’t miss applying is the so-called power cycle on the network equipment.

If you can access your wireless router or modem at the moment, then try to power cycle it first with these steps:

  1. Turn off your modem/router by pressing on the power button.
  2. While the device is powered off, unplug its AC adapter from the power source. Keep it that way for about 30 seconds to 1 minute.
  3. After the elapsed time, press the power button to turn it back on.
  4. Wait for all the light indicators to become stable and make sure that the Wi-Fi indicator is green. If it’s red, then that denotes an internet problem to fix. 

Your phone will then re-establish Wi-Fi signal and then reconnects to the Wi-Fi network automatically. If you did not set it up that way, then you’ll need to manually join or connect to your Wi-Fi network again.

Second solution: Soft reset your iPhone 11 Pro Max.

Restarting the iPhone is also recommended to clear out minor software errors that might have caused the wireless system to glitch and become unsteady. Various types of system issues can be resolved by rebooting, so make sure you do so. Here’s how it’s done:

  1. Press and hold both the Side and Volume Up buttons for a few seconds.
  2. Release both buttons when the Slide to Power off bar appears.
  3. Swipe or drag the bar to turn your device off.
  4. After about 30 seconds, press and hold the Side button and then release when the Apple logo appears.

Your phone will then go through its normal boot sequence. Wait for it to reconnect to Wi-Fi after it reboots and then see if the problem is gone.

ALSO READ: How to fix an iPhone 11 Pro Max that cannot make phone calls


Third solution: Forget Wi-Fi network and set it up as new.

The problem will likely reoccur if your device is connected to a corrupted Wi-Fi network. If this is the case, then you will need to delete the problematic network and then set it up as new. This way your device can establish a fresh Wi-Fi access. Just follow these steps whenever you’re all set to continue:

  1. Start by heading on to your iPhone Settings-> Wi-Fi menu and make sure that Wi-Fi is enabled.
  2. Scroll down to the list of available networks then select your Wi-Fi network.
  3. Tap the information “i” icon next to the name of your Wi-Fi network or SSID.
  4. Then tap the option to Forget this network.
  5. If prompted, tap Forget network to confirm.

Repeat the same steps to forget any other saved Wi-Fi networks that aren’t needed on your device. Doing so can help prevent any of these networks from interfering with your current network. 


Fourth solution: Update your iPhone 11 Pro Max that keeps disconnecting from Wi-Fi network.

Software bugs that caused wireless connectivity issues are usually addressed by a firmware update. Thus, installing the latest iOS version available for your iPhone can also be deemed among other potential solutions. But since your device is experiencing random Wi-Fi drops, updating wirelessly wouldn’t be a better choice. Instead, you can use iTunes to manually check for available update to download and install on your iPhone. To get started, you’ll need to secure a Mac or Windows computer that has the latest version of iTunes software in it. Once you have the equipment ready, you may continue with these steps:

  1. Begin by opening Finder app on your computer(if you’re using a Mac with macOS Catalina 10.15). Otherwise, open iTunes on your macOS Mojave or earlier or on a Windows computer. Be sure to use the latest version of iTunes app on your computer.
  2. Connect your iPhone to your computer using the original USB cable/Lightning cable.
  3. Locate and select your iPhone 11 Pr Max on your computer.
  4. Then click General or Settings.
  5. Click the Check for Update button.
  6. Then click Download and Update to start updating.
  7. Enter your passcode if prompted to proceed.

Follow the rest of the onscreen commands to finish installing the update on your phone. When the update is complete, disconnect your phone from the computer then do a soft reset to refresh its memory and to implement the recent system changes.

ALSO READ: How to fix Bluetooth pairing that doesn’t work on Apple iPhone 11 Pro Max, cannot pair with a Bluetooth accessory


Fifth solution: Reset network settings on your iPhone.

Performing some resets can be deemed among the last options if the problem continues up to this point. To eliminate network-related errors that might have caused conflicts to your iPhone’s wireless functions, resetting the network settings is recommended. This reset will erase all your network preferences, saved Wi-Fi networks and Bluetooth devices, along with other network information. Any associated errors will also be eliminated in the process. Just be sure to note your Wi-Fi password beforehand because you’ll need to re-enter it later to join and connect to Wi-Fi. Just follow these steps whenever you’re all set to reset your phone’s network settings:

  1. From the Home screen, tap on Settings.
  2. Select General.
  3. Scroll down and tap on Reset.
  4. Tap Reset Network Settings from the given options.
  5. Enter your passcode if prompted to continue.
  6. Confirm action by tapping on Reset Network Settings again

When the reset is finished, your phone restarts by itself and then restores the original network configuration. To get back online, set up and connect to your Wi-Fi network like the first time you did.


Last resort: Erase your iPhone and restore its factory default settings (factory reset).

You may have to consider resorting to a factory reset in order to deal with recurring software issues on your device. The fact that none of the prior procedures is able to solve the problem could be an indication that some complex system errors are present and that must be wiped out. If you wish to troubleshoot further, then you can factory reset your iPhone 11 Pro Max to erase it and restore its factory default settings. This will wipe everything from your device including stubborn software bugs that ruined your phone’s Wi-Fi system. Before you proceed, back up all your important data to iCloud or iTunes. Otherwise, you’ll end up losing them permanently. Once you have secured the backup, follow these steps to factory reset your iPhone 11 Pro Max through settings:

  1. From the Home screen, tap Settings.
  2. Tap General from the given options.
  3. Scroll down to the bottom of the screen then tap on Reset.
  4. Select the option to Erase All Content and Settings.
  5. If prompted with a warning message, tap on Erase iPhone to proceed.
  6. Enter your passcode to continue.
  7. Tap Erase iPhone twice to confirm that you’d like to factory reset your iPhone.

Follow the onscreen prompts to complete the factory reset process. Your iPhone should reboot automatically when everything is finished. After it reboots, all factory default settings are restored. To use your phone again, you will need to set it up first. You can use the start-up wizard to set up your iPhone using automatic settings. 

Software-related problems are usually remedied by a factory reset. That said, the problem on random Wi-Fi disconnects should already be gone by now. If it’s not, then there’s a better chance that the problem isn’t with your iPhone and therefore it’s not rectifiable on your end.

ALSO READ: How to fix your iPhone 11 with very slow internet connection, slow browsing issue


What to do if your iPhone 11 Pro Max still keeps disconnecting from Wi-Fi network?

At this point, seeking for some help from your internet service provider would be your next option. The fact that none of the given solutions is able to solve the problem makes it more possible that the problem is not on your iPhone but rather from the network base. You can ask anyone from your ISP’s support team to walk you through carrying out more advanced troubleshooting procedures to fix complex errors on the modem or router’s firmware, IP address configurations, and so on. If necessary, you can also ask them to reprovision your network equipment remotely. Internet service providers typically have a dedicated software for modem/router provisioning.

For other recommendations, you can also escalate the problem to Apple Support. That way they can help you rule out complex iOS flaws that might have ruined or destabilized your iPhone’s wireless internet functions.

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