How to fix an iPad Pro 2018 that has no Internet connection while connected to Wi-Fi network

Having trouble connecting to the Internet even when your iPad Pro is connected to the Wi-Fi network? If you do, then this post may help you. Read on and learn what to do if your iPad Pro (2018) tablet has no Internet connection even when it’s connected to Wi-Fi. 

Among the most common inevitable problems transpiring in modern smartphones and tablets is on Internet connectivity. Symptoms that usually occur would include but not limited to slow Internet connection, intermittent/Wi-Fi drops, and no Internet connection at all. Tackled in this post is about the last symptom, which is no Internet connection. 

Before we move on to our troubleshooting, if you are looking for a solution to a different issue, make sure you drop by our troubleshooting page as we’ve already addressed some of the most common problems reported by our readers. Find issues that are similar to yours and use the solutions we suggested. If you still need our help after that, then feel free to contact us by filling up our iPad issues questionnaire.

Troubleshooting an iPad Pro (2018) that has no Internet connection while connected to Wi-Fi

Performing the subsequent procedures will help you rule out the common factors that caused no Internet connection problem on your iPad Pro. Don’t forget to test browse or navigate through different websites using your iPad’s browser app to see whether or not the problem is resolved.


  • Verify and ensure that you are connected to the correct Wi-Fi network. Your iPad might have joined an open Wi-Fi network automatically and that resulted in having no Internet connection. 

Perform these workarounds if you’re certain that the Wi-Fi network in use is correct.

First solution: Refresh your Wi-Fi network.

If your Internet connection was working perfectly fine until now, then it could be just a random glitch affecting your iPad’s wireless functions. For problems like this, performing the simplest tweak to refresh Wi-Fi internet connection would usually suffice. And there are various ways to get this done. You can start by power-cycling the wireless router/modem, toggling the Wi-Fi switch off and on, or disconnecting and reconnecting to the Wi-Fi network. Just refer to the following methods.

You can start working on the main source of your Internet connection that is, the network equipment (modem or wireless router). If you can access your wireless router or modem at the moment, then try to power cycle it first. To power cycle the modem/wireless router, simply follow these steps:

  1. Turn off the network equipment by pressing on its power button until it powers down.
  2. While the equipment is turned off, unplug its AC adapter from the power source and leave it unplugged for 30 seconds to 1 minute.
  3. After the elapsed time, plug it back into the power source and turn it on again.

Wait for your network equipment to obtain a stable signal from the Wi-Fi network. You’ll see that on its Wi-Fi signal indicator. Once the signal becomes stable, your iPad will likewise establish Wi-Fi signal. Reconnect to your Wi-Fi network then see if the internet connection is back. You can use a browser to navigate through various websites and pages to test your Internet connection. Performing this tweak effectively resolves Wi-Fi internet problems that are attributed to minor firmware crashes on the network equipment.

Another way to refresh Wi-Fi internet connection on your iPad Pro is through the Wi-Fi toggle. Here’s how it works:

  1. From the Home screen, tap Settings.
  2. Select Wi-Fi.
  3. Then toggle the Wi-Fi switch to turn the feature OFF.
  4. After about 30 seconds, toggle the switch again to turn Wi-Fi back ON.

Wait for your device to reconnect to the Wi-Fi network then open a browser app or any Internet-based services on your iPad to test your Internet connection.

Second solution: Reboot your iPad (soft reset).

Minor software errors inflicting random network issues are next factors you should rule out if your iPad Pro still has no Internet connection after performing the previous methods. And the simplest workaround to try is a soft reset or reboot on your iPad Pro. There’s no need to back up files beforehand because this method does not affect internal data stored on your iPad’s internal memory. To soft reset an iPad Pro, simply follow these steps:

  1. Press and hold the Top button and either Volume button until the Power Off slider appears.
  2. Drag the slider to power off your device completely.
  3. After 30 seconds, press and hold the Top button again until the Apple logo appears.

Performing a soft reset also clears out caches including corrupted temporary network data that caused conflicts to your iPad’s wireless network functions.

ALSO READ: How to fix an Apple iPad Pro (2018) that won’t connect to WiFi

Third solution: Toggle Airplane Mode on and off.

An old trick to deal with various types of problems affecting wireless network services is the Airplane Mode toggle. It works by simultaneously restarting wireless radios and relevant features on your iPad Pro and thereby eliminating minor flaws. Here’s how it’s done:

  1. Go to Settings-> Airplane Mode menu.
  2. Toggle the switch to turn Airplane Mode on. Wireless radios and relevant functions are simultaneously disabled.
  3. While Airplane mode is enabled, reboot/soft reset your iPad Pro.
  4. When the boot-up sequence is complete, go back to Settings-> Airplane Mode menu.
  5. Then toggle the switch to turn Airplane Mode off again.

Allow your device to re-establish signal from your Wi-Fi network and then retry connecting. If your iPad Pro still has no Internet connection even when it’s connected to the Wi-Fi network, troubleshoot further.

Fourth solution: Forget Wi-Fi network that has no Internet connection.

It’s possible that the Wi-Fi network that you’re connected to is corrupted and therefore unstable. To fix this problem, you’ll need to forget/delete the Wi-Fi network from the iPad then set it up as new. Here’s how you do it:

  1. Navigate to Settings-> Wi-Fi menu from the Home screen.
  2. Make sure that the Wi-Fi switch is turned on.
  3. Scroll down and select your Wi-Fi network.
  4. Tap the information (i) icon next to the name of your Wi-Fi network (SSID).
  5. Then select the option to Forget this Network.
  6. If prompted, enter your passcode to proceed.
  7. And then tap the option to confirm that you want to forget the Wi-Fi network. The Wi-Fi network will then be removed from your device.

After forgetting the Wi-Fi network, reboot your iPad (soft reset) to clear out corrupted network caches. As soon as it boots up, set up your Wi-Fi network to join and connect as new. Be sure to enter the correct Wi-Fi network password.

Fifth solution: Reset network settings.

Network-related issues that are attributed to invalid or incorrect configurations also trigger occurrence of the same problem. To rule this out, performing a network reset can help. Here’s how it’s done:

  1. From the Home screen, tap Settings.
  2. Select General.
  3. Scroll down to and tap on Reset.
  4. Choose the option to Reset network settings. This option deletes all your current network settings and relevant information including SSID and passwords, Bluetooth connections, APNs and the like. Network defaults and original values are then restored.
  5. Enter your device passcode when asked to proceed.
  6. Then tap the option to confirm that you want to reset network settings on your iPad Pro.

Your device will restart automatically when the reset is finished. As soon as it boots up, enable Wi-Fi then join and reconnect to the Internet.

Last resort: Factory reset your iPad and set it up as new.

The problem might be very complex that it could not be remedied by any of the previous methods. In that case, a more advanced solution is needed. At this point, your remaining options are a factory reset, a recovery mode restore and if necessary, DFU mode restore through iTunes. You can start from a factory reset first to erase your device and restore its factory default settings. Major problems that are software-related are typically resolved in this method. The only downside is the fact that you’d lose all your data stored on the iPad storage. Creating backups is therefore recommended beforehand. You can back up files from your iPad to iCloud or iTunes as you desire. Once you have your backup secured, proceed to a factory reset via settings. Just refer to these steps:

  1. Tap Settings from the Home screen.
  2. Select General.
  3. Scroll down to and tap on Reset
  4. Choose the option to Erase all content and settings.
  5. Enter your device passcode when asked to proceed.
  6. Tap the option to confirm that you want to erase and restore factory defaults on your iPad Pro.

After the reset, you can utilize the start-up wizard to set up your iPad Pro as new. This will also allow you to set up and connect to your Wi-Fi network as if it’s the first time.

You can also use iTunes to manually erase and restore your iPad Pro from a previous iOS backup. Here’s how it’s done:

  1. Open iTunes on your computer. Be sure to use the latest version of iTunes app to avoid system conflicts.
  2. Connect your iPad using the original Lightning cable or the USB cable that came with it.
  3. When your iPad appears in iTunes, click on its icon to select it.
  4. Then navigate to the Summary section and click the Restore [device name] button.
  5. If prompted, click the Restore button to confirm. Doing so will prompt iTunes to start erasing your device and then installs the latest iOS version available.

Follow the rest of the onscreen commands to finish restoring your iPad in iTunes. Do not disconnect your device from the computer unless the restore process is completed to avoid corrupting the firmware.

ALSO READ: How to fix Apple iPad Pro 2018 poor Wi-Fi reception, weak signal issue [Troubleshooting Guide]

Seek more help

The problem is more likely not fixable on your end considering that you’ve already exhausted all possible solutions on your end but still your iPad Pro has no Internet connection even if the Wi-Fi network status says it’s connected. If you’ve reached this point having the same Internet connectivity issue, then it’s time to escalate the problem to your Internet service provider/carrier. While the symptom has started after installing the iOS 13 (beta) firmware on your iPad Pro (2018), it doesn’t always denote that an update bug is to blame. There might be some temporary outages or unexpected technical difficulties affecting network services in your place. You can ask your network service provider to check their outage board to verify this information. If everything is good with your Internet service provider’s end but your iPad Pro still has no Internet connection even when it’s connected to the Wi-Fi network, then you can escalate the problem to Apple Support already. The problem could really be due to an iOS 13 bug that requires a dedicated fix patch.

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