How to fix an Apple iPhone XS that’s stuck on black screen after installing iOS 12.1.4 update [Troubleshooting Guide]

Just recently, Apple has rolled out an urgent update for all iOS 12 compatible devices — the iOS version 12.1.4. It’s a surprisingly large dedicated bug fix for serious connectivity problems brought by the prior iOS releases from 12.1, 12.1.1, 12.1.2, and 12.1.3. Pertinent reports have it that some new iPhones running these iOS versions have become vulnerable to unauthorized access to the audio and video functions, particularly FaceTime.

Indeed it’s a serious bug as it allows iPhone owners to be spied on by any contact hence any iPhone owner can exploit another iPhone owner. This therefore, forced Apple to take drastic action and immediately pushed an urgent fix, which is the iOS 12.1.4. But then again, what’s deemed to be an essential upgrade for the FaceTime flaw is also far from bug-free hence, new post-update problems are expected.

The main issue that’s tackled in this post is on an iPhone XS that ended up being stuck on black screen after installing the iOS 12.1.4 update. In case you will encounter the same issue after upgrading your iPhone XS, you may refer to this walkthrough. Read on for more information.

Before we move on to our troubleshooting, if you are looking for a solution to a different issue, make sure you drop by our troubleshooting page as we’ve already addressed some of the most common problems reported by our readers. Find issues that are similar with yours and use the solutions we suggested. If you still need our help after that, then feel free to contact us by filling up our iPhone issues questionnaire.

How to troubleshoot iPhone XS that’s stuck on Black Screen after iOS update?

Before troubleshooting, connect your iPhone XS to its charger and allow it to charge for a few minutes. It’s possible that the battery was completely drained from the update and so the phone needs recharge. Also ensure that the phone is able to charge. If it’s not, then you will have to deal with charging problems first. If it remains stuck even after it’s fully charge, then you may troubleshoot your iPhone XS and try applying any of these subsequent solutions.

First solution: Force restart.

It’s a common post-update response from many devices to act up and become unresponsive after an upgrade. This is normal as the device is trying to adapt with the new system changes. Most of the time, performing a forced restart will fix the problem. So if you haven’t already, follow these steps to force restart your iPhone XS.

  1. Press and quickly release the Volume Up button.
  2. Press and quickly release the Volume Down button.
  3. Then, press and hold the Power button on the side of the phone and then release when the phone restarts.

Should this be just a minor system problem, the device will be able to boot up. If not, then you’ve got to try something else.


Second solution: Restore in recovery mode.

A more advanced solution to major system issues among iOS devices is a recovery mode restore. This will help repair any corrupt files from the recent update. Please note though that you may lose important data from doing this, so if possible, back up all critical data from your iPhone beforehand. To get started, you will need to secure a computer that has the latest iTunes software installed. You can use either a Mac or Windows computer for as long as it’s running on a compatible operating system with that of your iPhone XS. Once you’re all set, follow these steps to put your iPhone XS in recovery mode and restore iOS through iTunes:

  1. Connect your iPhone XS to your computer using the Apple-supplied syncing cable/Lightning cable.
  2. While it’s connected, press and quickly release the Volume Up button.
  3. Then quick press and release the Volume Down button.
  4. Next, press and hold the Side/Power button and continue to hold as it restarts. Don’t release the Side/Power button when the Apple logo appears as you need to put the device in a recovery state.
  5. Release the Side/Power button when you see the Connect to iTunes logo on the screen.
  6. Go to iTunes then you should see a message saying that your connected iOS device is in recovery mode and prompts options to update or restore.
  7. Choose the Restore option to wipe everything from the phone system and then restore iOS through iTunes.

The entire recovery restore process usually takes 15 minutes. If it exceeds the said time and your device isn’t finished downloading the entire software, it may exit recovery mode. Should this happen, just wait until the phone is finished downloading the software then go back the previous steps to enter recovery mode and complete the system recovery restore through iTunes.

Third solution: DFU mode restore.

In worst cases, a device could end up stuck on black screen and remains on that state due to fatal system errors. This is usually the case when the bug strikes and ruins the main system. Usually, major system problems are these are resolved by putting the iPhone in DFU mode and then restore iOS in iTunes. This can be deemed among the last options if all else failed to get your iPhone back to its normal state. Like a recovery mode restore, a DFU mode restore is also carried out through iTunes so you need to secure a computer as well. Then proceed to these steps when everything is ready:

  1. Connect your iPhone to the computer using the Apple-supplied Lightning cable or USB cable.
  2. While your iPhone is connected, quickly press and release the Volume Up button, then quickly press and release the Volume Down button.
  3. Then press and hold the Side/Power button until the screen becomes black.
  4. As soon as your iPhone screen turns black, press and hold the Volume Down button while continuing to hold the Side/Power button.
  5. After 5 seconds, let go of the Side/Power button but keep holding down the Volume Down button until your iPhone shows up in iTunes.
  6. Release the Volume Down button as soon as it appears in iTunes. Your iPhone should now be running in a DFU mode state. At this point, refer to the onscreen instructions to restore your iPhone XS in iTunes.

Putting an iPhone in DFU mode requires a bit of timing. If you see any elements or like Apple logo on the screen, it means that you haven’t entered DFU mode and that you need to start all over. Many people won’t get there at first so if you do the same, just keep trying.

Fourth solution: Use iOS repair and recovery tools.

Aside from iTunes, there are many other tools you can use for the same purpose of repairing corrupted iOS. Like iTunes, these tools or software can be downloaded to your Windows or Mac computer. After installing the software on your computer, you can connect your iPhone via USB, run the software and follow the onscreen prompts, click on the given controls and command buttons to repair or restore your iPhone XS.

Among the widely used and most effective iOS repair tools are PhoneRescue, Dr. Fone, ReiBoot, and iMyFone Fixppo, to name a few.

Before downloading, be sure to check the system requirements and read previews reviews to determine how effective or reliable the software is. Generally, these tools are designed with simple and user-friendly interface for easy navigation.

Seek more help

If none of that helps, then you can escalate the problem to your iPhone carrier or contact Apple Support to report the issue for official recommendations. Should this be found to be another serious bug, Apple needs to create anew fix patch.

You can also bring your iPhone XS to the nearest Apple service in your place and ask an authorized technician for help in carrying more advanced software repair.

Connect with us

If you need more help with the use of certain functions and features of the Apple iPhone XS smartphone, feel free to visit our Tutorial Page. There you can find a list of how-to contents, step-by-step tutorials, as well as answers to FAQs regarding iPhone XS. If you have other concerns or encountered some troubles while using the phone, you can reach us through this form. Just be sure to tell us more details of the problem or device issue(s) you may have and we will be more than happy to assist you further.