How to fix an Apple iPhone XS that won’t connect to App Store [Troubleshooting Guide]

The App Store allows you to browse and download apps developed with Apple’s iOS software development kit. It’s a digital distribution platform created and maintained by Apple itself. Through App Store you can purchase apps and games or download them for free. Having said that, the App Store is among the core applications found in iOS devices. But the App Store is also not totally free from random issues despite that this app is created by Apple itself.

The fact that this is a server-based application makes it possible for the App Store to experience unexpected downtimes. Nonetheless, most of the problems can be remedied at home by some workarounds including the ones enumerated in this context. Read on to find out what to do if your iPhone XS suddenly won’t be able to connect to the App Store.

Now, before anything else, if you have other issues with your phone, make sure you drop by our troubleshooting page for we have already provided solutions to hundreds of problems reported by our readers. Odds are that we may have already provided a solution to the problem you currently have so try to find issues that are similar with yours on that page and feel free to use the solutions we suggested. If they don’t work or if you need further assistance, fill up our iPhone issues questionnaire and hit submit to contact us.

What to do if your iPhone XS can no longer connect to the App Store?

Before you apply any of the given solutions, check and ensure that the App Store server is up. You can view the current server status by going to the Apple Support status page. On that page, you will see different services offered by Apple including App Store. If the App Store status shows unavailable, then troubleshooting wouldn’t be necessary. Apparently in that case, the problem is with the Apple server itself that is currently down and so all you have to do is wait until it’s back up and running. If the App Store server is available but your iPhone XS still won’t connect, then that’s when you need to try some workarounds to deal with software glitches that might have prevented your iPhone from connecting to the App Store server. Here are some options and possible solutions you can try on.

First solution: Quit/clear App Store and background apps.

Like any other apps, the App Store itself can also crash at some point especially when left running in the background for long. If you’ve previously opened the App Store and haven’t closed it, then the app must be running in the background among other standby apps and possibly had crashed. To clear this out, quit the app and then restart it. Here’s how to quit background apps on your iPhone XS:

  1. Go to the Home screen.
  2. Swipe your finger up and then pause.
  3. Swipe right or left to find the App Store card/preview.
  4. Then swipe up on the app’s preview to close it.

After closing the App Store and any other background apps, try to launch it again and see if you are now able to connect. If not, then try some other applicable solutions.

Second solution: Restart your iPhone XS (soft reset).

Minor system errors that might have prevented the phone from connecting to the App Store server can also be remedied by a soft reset or restarting your device. Doing so will also clear junk files that were stored as cache from the phone memory including those that have been corrupted. Performing a soft reset doesn’t require you to back up critical files as it won’t affect any data saved on the internal memory of your iPhone. If you haven’t done this yet, then follow these steps to soft reset your iPhone XS:

  1. Press and hold the Side/Power button and either Volume Up or Down buttons simultaneously and then release both buttons when the Slide to Power Off menu appears.
  2. Then drag the power off slider to turn off your iPhone completely.

Allow your device to boot up completely and reconnect to Wi-Fi. Then re-attempt to connect to App Store and see if the problem is solved.

Third solution: Disconnect your iPhone XS from Wi-Fi then reconnect.

Another possible reason why your device may not be able to connect to the App Store server is unstable Wi-Fi connection or no Internet connection at all. Your device must be connected to the Internet in order to use App Store and so if it’s experiencing some Internet connection problems, then that’s likely to blame. To clear out random Wi-Fi issues that may be affecting online services, particularly the App Store on your iPhone XS, toggle Wi-Fi off and then back on. Here’s how:

  1. Tap Settings from the Home screen.
  2. Select Wi-Fi.
  3. Tap the Wi-Fi switch to disable the feature.
  4. After a few seconds, tap the switch again to turn Wi-Fi back on.

This helps your device in establishing fresh Internet connection from the Wi-Fi network and therefore clears out minor connection errors. To ensure that your iPhone can connect to the Internet, try to open a browser and then navigate through different websites after restarting.

Fourth solution: Reset network settings on your iPhone XS.

To deal with more complex network connectivity issues affecting online apps and services on your iOS device, performing a network settings reset can be considered an option. Doing so will clear all current network configurations and then restore the default values. Incorrect settings that caused pertinent issues are therefore obliterated. If you wish to try it, then follow these steps to reset network settings on your iPhone XS:

  1. Tap Settings from the Home screen.
  2. Tap General.
  3. Scroll to and tap Reset.
  4. Select Reset Network Settings option.
  5. If prompted, enter your device passcode.
  6. Then tap Reset network settings again to confirm.

Allow your phone to finish resetting and then restore the default network configuration. Afterwards, reconnect to your Wi-Fi network and then try to launch the App Store to see if it’s already working as intended.

Fifth solution: Perform a master reset/factory reset on your iPhone XS.

You may have to consider a full system wipe out or master reset if none of the prior solutions is able to fix the problem and that your iPhone XS still won’t connect to the App Store. The problem you’re dealing with could be due to a more complex system error that requires more advanced solutions. Before you proceed with a master reset though, be sure to back up all your important files and data as they will also be deleted in the process. You can back them up to iCloud or iTunes on a computer. Once everything is set, follow these steps to master reset and restore your iPhone XS to its factory defaults through settings menu:

  1. Tap Settings from the Home screen.
  2. Tap General.
  3. Scroll to and tap Reset.
  4. Select the option to Erase All Content and Settings. This is the option to master reset your iPhone XS.
  5. Enter your device passcode when asked.
  6. Then tap the option to confirm master reset.

Allow your phone to complete the entire reset process and then reboots by itself when done. Any complex software errors are supposed to be cleared at this point, thus software-related problems should already be fixed as well. After it reboots, follow the setup wizard to set up your iPhone as new to make it ready for use again. Reconnect to your Wi-Fi network and when it’s connected, try connecting to the App Store.

Is your iPhone XS still unable to connect to App Store?

If the problem isn’t solved by the previous workarounds and your iPhone XS still won’t connect to App Store, then you can use iTunes to manage your apps instead. To get started, you will need to secure a computer that has the latest version of iTunes software, runs on a compatible OS version with iOS 12 and has stable Internet connection. Once you’ve got the computer set, connect your iPhone via USB cable then open iTunes. Wait until iTunes recognized your iOS device and then follow the iTunes commands to download, uninstall, reinstall, or update apps on your iPhone XS.

For more advanced solutions and troubleshooting procedures, you escalate the problem to Apple Support. Just let them know exactly of what has transpired and how you ended up being unable to connect to or load App Store on your iPhone XS.

Connect with us

If you need more help with the use of certain functions and features of the Apple iPhone XS smartphone, feel free to visit our Tutorial Page. There you can find a list of how-to contents, step-by-step tutorials, as well as answers to FAQs regarding iPhone XS. If you have other concerns or encountered some troubles while using the phone, you can reach us through this form. Just be sure to tell us more details of the problem or device issue(s) you may have and we will be more than happy to assist you further.