How to fix Amazon Shopping app that’s not loading properly, keeps crashing on Apple iPhone XS [Troubleshooting Guide]

Online shopping is now becoming a global trend as more and more people would prefer to shop online than rushing out to the malls to purchase stuff they want. Seeing the rising demand for online shopping services, app developers are also making double efforts to create apps that would cater such demands. And this is why online shopping platforms exist. One of the most popular and widely used online shopping platforms is the Amazon or Amazon Shopping app. The app comes with Android and iOS versions. While this app is built to become as sturdy and credible, it’s not totally free from flaws. And like any other online apps, the Amazon Shopping app may also experience random errors and downtimes due to many factors from network errors, data corruption, server downtimes, and more.

Fortunately, these problems are mostly attributed to software errors and thus they are rectifiable by some workarounds. In case you will encounter problems while using the Amazon Shopping app on your iPhone XS, I’ve mapped some helpful tweaks that you can use to troubleshoot the app and your phone software. Read on to learn what to do if the Amazon Shopping app suddenly stops working or keeps crashing on your iPhone XS handset.

Before we move on to our troubleshooting, if you are looking for a solution to a different issue, make sure you drop by our troubleshooting page as we’ve already addressed some of the most common problems reported by our readers. Find issues that are similar with yours and use the solutions we suggested. If you still need our help after that, then feel free to contact us by filling up our iPhone issues questionnaire.

How to troubleshoot iPhone XS with Amazon Shopping app that keeps crashing

Before troubleshooting, check your Internet connection. Online apps like Amazon require fast and stable Internet connection to work. If your phone is experiencing slow Internet browsing, Wi-Fi connection drops, or no Internet connection at all, then online apps also won’t work. In that case, you will need to fix your Internet connection first so as to get your online apps including Amazon to get back up and running properly again. If the problem isn’t tied to network connectivity issues, then you can start troubleshooting your iPhone with these methods.

First solution: End the app then restart.

It’s normal for apps to experience random glitches especially when triggered by some factors like corrupted app cache and data. When this happens, various symptoms could emerge including lags and random app crashes. Apps that are prone to crashing are those that are left suspended or running in the background for long. If you’ve used the Amazon Shopping app before and haven’t yet restarted your iPhone, then the app could still be running in the background and eventually went corrupted. In that case, you will need to end or force close the app. Here’s how it’s done:

  1. From the Home screen, swipe your finger up and then pause.
  2. Swipe right or left to navigate through apps preview.
  3. Then swipe up on the Amazon Shopping preview to force close the application.

If you see other background apps, then follow the same procedure to end them all so as not to let any of them interfere with other apps. After clearing all background apps, restart or soft reset your iPhone to dump junk files from its memory and to refresh the apps and entire phone system. Here’s how a soft reset is done on an iPhone XS:

  1. Press and hold the Side/Power button and either Volume buttons simultaneously for a few seconds.
  2. Release the buttons when the Slide to Power Off command appears and then drag the power off slider to the right.
  3. After 30 seconds, press and hold the Power/Side button again until the phone reboots.

Allow your phone to finish restarting and once it’s done, launch Amazon app and see if the problem is solved or not.

Second solution: Install pending app updates.

If you haven’t configured the Amazon Shopping app to auto-update, then there might be some critical app updates that weren’t implemented. As a result, the app has become unstable and dysfunctional. If your iPhone has strong and stable Wi-Fi internet access, then you can manually install updates for Amazon Shopping and other pending app updates from the App Store. Here’s how to get there:

  1. Tap to open the App Store then scroll down to Updates section.
  2. Navigate through the list of apps with pending updates.
  3. Tap the Update button next to Amazon Shopping app. Doing so will install pending updates for the application.
  4. Or tap the Update All button to install all app updates at once. This button is only available if multiple app updates are available.

Aside from updating apps, installing the latest iOS version can also help get rid of any system bug that might have caused apps like Amazon Shopping to suddenly misbehave and/or dysfunctional. To check for and install OTA updates on your iPhone XS, simply follow these steps:

  1. Tap Settings from the Home screen.
  2. Select General.
  3. Tap Software Update.

An update notification will show up if a new iOS version is up for grabs. To download and install the new update, simply follow the onscreen instructions.

After updating, restart your iPhone to apply the recent changes and to refresh iPhone apps and services.

Third solution: Reinstall Amazon Shopping app on your iPhone.

The application might have been totally corrupted and is no longer able to work unless it’s reinstalled. Reinstalling the app on your iPhone is also a way of clearing all temporary app caches and data that have been corrupted and caused the application to fail. But before reinstalling the app, you will need to delete or uninstall it from your device. So here’s what you should do then:

  1. From the Home screen, tap and hold on an app icon until the icons start jiggling.
  2. Tap the X on the Amazon Shopping icon.
  3. Read the warning prompt, and then select Delete to confirm deletion of the app.
  4. Reboot your iPhone XS (soft reset) after deleting Amazon app.
  5. Then open the App Store.
  6. Search for and select Amazon or Amazon Shopping app from the App Store search results.
  7. Tap the Cloud icon or Get button to download and reinstall the app.

Follow the onscreen instructions to finish installing Amazon Shopping and then give your phone another reboot to apply the recent changes.

Fourth solution: Reset network settings.

To eliminate network-related errors that might have caused online apps particularly Amazon Shopping to act up, resetting the network settings on your iPhone XS can help. Doing so will erase your current network configurations, APNs, server settings and other relevant information. Bluetooth connections and Wi-Fi networks are also deleted, hence you will need to set up Wi-Fi to reconnect to the Internet afterwards. If you wish to give it a try, then here’s how you do it:

  1. From your Home screen, tap on Settings.
  2. Select General.
  3. Scroll down to and then tap on Reset.
  4. Select the option to Reset network settings.
  5. If prompted, enter your passcode to proceed.
  6. Then confirm network settings reset.

Wait until the reset is finished and your iPhone then reboots. As soon as it boots up, set up Wi-Fi and reconnect to the Internet. Once connected, launch Amazon Shopping app and see if the problem is gone.

Fifth solution: Reset all settings.

Invalid options and incorrect configuration on the phone can also cause conflict to certain apps. If the problem started after installing new updates or modifying some settings on your device, then that could be the root cause. To rule this out, try to reset all settings on your iPhone XS with these steps:

  1. From your Home screen, tap on Settings.
  2. Select General.
  3. Scroll down to and then tap on Reset.
  4. Select the option to Reset all settings.
  5. If prompted, enter your passcode to proceed.
  6. Then confirm all settings reset.

This reset wipes all customized settings including invalid options set on the phone. After the reset, the phone should reboot automatically and then loads the original values. Then you can enable individual features and functions that you want to use on your iPhone including Bluetooth and Wi-Fi.

Seek more help

If none of the aforementioned procedures is able to fix the problem and the Amazon Shopping app is still crashing or not working on your iPhone XS, then your next best option would be to escalate the problem to the Amazon Support team for further troubleshooting assistance and more advanced solutions. There different ways for you to contact Amazon customer support. You can reach them through the Amazon Help page, by signing into your Amazon account, through Live chat support, or by contacting the numbers 00-49-941-788788 on your phone.

Just let them know the complete details of the issue you’re dealing with as well as the workarounds you’ve done in an attempt to fix the problem on your end.

I hope that we’ve been able to help you fix the problem with your device. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!