How to fix Airdrop that stopped working on iPhone XS after iOS 13 update [Troubleshooting Guide] 

iOS 13 has been attacked with several issues after it’s released. Connectivity errors such as Bluetooth issue has been reported by few Apple users. This issue has also escalated to one of Apple’s file sharing services, the Airdrop. Since Airdrop uses Bluetooth and Wi-Fi connections, it’s not a surprise that it has succumb to problems after iOS 13 update.

Lined up below are simple workarounds dedicated to deal with Airdrop that stopped working on iPhone XS after iOS 13 update. More information on thorough process will be revealed as you continue to read the contents of this article.

Before moving on, feel free to browse through our troubleshooting pages to find potential solutions to other problems with your other Apple devices. If your iPad is in the list of our supported devices, then you can visit its exclusive troubleshooting page and find the problem that you need help dealing with. You can refer to or use our provided solutions and workarounds if needed. In the case where you’d prefer to get direct assistance from us, simply fill up our iOS issues questionnaire and hit submit to contact us.

 

Troubleshooting AirDrop that stopped working on your iPhone XS after iOS 13 update

The following solutions will help eliminate post-update bugs that might have caused conflicts and ruined your phone’s AirDrop functions.

 

First solution: Reboot your iPhone XS.

Glitches following an update are normal in most cases. Though software updates are created to enhance the phone’s performance and fixes reported errors, it is inevitable that issues will arise due to some incompatibility errors that causes disturbance on the phone’s system. Functions like Bluetooth could be affected and may be the reason why Airdrop has stopped working on your iPhone XS after iOS 13 update. To possibly fix this matter, performing a reboot on your device might come in handy as this will remove minor software glitches, erases erratic cached files and rogue apps on your phone’s system.

You can try executing a soft reset first. Here’s how:

  1. Press and hold the Power/Side button and either of the Volume buttons simultaneously for a few seconds.
  2. Release both buttons once Slide to Power off prompt appears on the screen.
  3. Drag the Power off slider to the right to turn off your phone.
  4. After 30 seconds, press and hold the Power/Side button again until you see the Apple logo.

If the Airdrop that stopped working issue is still not fixed, reboot your phone again but this time, perform a force restart. This is how it’s done:

  1. Press and release the Volume Up button quickly.
  2. Press and release the Volume Down button quickly.
  3. Lastly, press and hold the Side button for a few seconds until you see the Apple logo.

Once your phone has completed the reboot process, open Airdrop and see if the issue has been fixed.

 

Second solution: Turn Wi-Fi and Bluetooth off and on.

Connectivity-related symptoms could occur anytime, even without a software update. These triggers could affect some of the apps which uses Wi-Fi or Bluetooth for its functionality. Bugs on the new software update could also enhance the severity of the problem. However, one simple method that has been proven effective in annihilating errors that causes connectivity problems Airdrop that stopped working is to turn Wi-Fi and Bluetooth off and on.

There are few ways that you can perform. First is to turn off and on the Wi-Fi and Bluetooth feature on your device. Here are the steps:

  1. Select Settings from the Home screen.
  2. Tap on Wi-Fi.
  3. Toggle the Wi-Fi switch to turn the feature off for a few seconds and then tap the switch again to turn it on.

You can also access the Bluetooth option under Settings > Bluetooth and toggle the switch.

Alternatively, connections can get a better refresh by enabling and disabling airplane mode on your device. This process involves refreshing all connections on your phone. Enabling airplane mode will cut off all wireless radios and turning the feature off turns them on again.

  1. Access Settings from the Home screen.
  2. Check Airplane mode. If toggle is currently turned on, tap on it to switch it off. If not, tap the toggle to turn it on.
  3. While the Airplane mode is enabled, perform a soft reset on your device.
  4. Wait for your phone to go back online after the reset then access Settings > Airplane mode. Tap the switch to disable the feature.

After the phone has fully rebooted and established good connections, relaunch the Airdrop and use it again to see if it is working as intended.

 

Third solution: Sign out then sign in your iCloud account again.

Incorrect login credentials on your iCloud account could also cause relevant symptoms to occur on your device. If your iCloud account sign in information has been altered automatically by iOS overrides, there’s a great chance that it causes the Airdrop to encounter issues and blocked its functionality. To fix this, it is recommended to remove those iOS overrides on your iCloud credentials by signing out and signing in again on your iCloud account. Simply refer to the steps below:

  1. Access Settings from the Home screen.
  2. Tap on [your name].
  3. Scroll down and tap on Sign Out.
  4. Enter your Apple ID password and tap Turn Off.
  5. Turn on the data that you want to keep a copy on your device.
  6. Tap Sign Out.
  7. Tap Sign Out again to confirm that you want to sign out of iCloud.

After a successful sign out from your iCloud account, reboot your device. Once it boots up, sign in your iCloud account again under Settings.

 

Fourth solution: Reset network settings on your iPhone XS.

iOS overrides could also affect the network settings on your iPhone XS. Just like invalid login credentials, incorrect settings on your device could also affect some functionality on your phone, especially those that use connection and online services such as Airdrop. Reset network settings is a process that will delete all customized network settings on your device and revert them to the default values and options. To try this method, follow the steps below:

  1. Access Settings from the Home screen.
  2. Tap General.
  3. Scroll down to and then select Reset.
  4. Tap the Reset Network Settings option.
  5. Enter your device passcode once prompted.
  6. Then tap to confirm network settings reset.

Just allow your phone to reboot completely as it will automatically restart after reset network settings is done. Once it’s up and running, try checking if the Airdrop that stopped working issue has been rectified.

 

Fifth solution: Reset all settings to fix AirDrop that stopped working on your iPhone XS.

If iOS overrides have plagued several settings on your device, that might be the reason why previous procedures fail in fixing the problem. In order to remove those invalid settings that may have been causing the Airdrop on your iPhone XS to stop working after iOS 13 update, performing an all settings reset could help. This will wipe all customized settings on your device and revert them its default configurations. The same as reset network settings, this will not affect your phone’s internal memory so your personal information should remain intact. If you want to try this out, here’s how:

  1. Access Settings from the Home screen.
  2. Tap General.
  3. Scroll down to and then select Reset.
  4. Tap the Reset All Settings option.
  5. Enter your device passcode once prompted.
  6. Then tap to confirm all settings reset.

After the reset process is completed, your phone will reboot on its own. As soon as it’s up and running, retry using Airdrop and check if the issue is gone.

 

What to do if AirDrop still doesn’t work on your iPhone XS iOS 13?

Several other options are available if the solutions mentioned above failed in fixing the problem on your device. If you wish to troubleshoot further, you can carry out more advanced solutions like a factory reset, recovery mode restore and DFU mode restore. These methods are usually needed to eliminate complex system errors including stubborn iOS bugs that ruined your phone’s AirDrop functions. A more detailed walk-through on how to perform a factory reset, recovery mode restore and DFU mode restore can be found on this site’s tutorials section. Just visit the iPhone XS troubleshooting page for more information.

 

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